02 8318 9396 - 0283189396: Woolworths Impersonation Scam

• Scam

Community report for 02 8318 9396 (0283189396): Caller impersonates Woolworths, claims unauthorised transaction, demands immediate action.

Woolworths Impersonation Scam Reports for 02 8318 9396

A contributor has reported receiving a voicemail from 02 8318 9396 (also written as 0283189396) impersonating Woolworths. The caller claimed an unauthorised transaction had occurred on the recipient's account and requested immediate action by pressing 1 to reverse the charge. This single report reveals a classic impersonation tactic designed to create panic and bypass normal verification procedures.

The call to 0283189396 used urgency as a pressure mechanism, attempting to force the recipient into taking action without thinking. By referencing a specific retailer like Woolworths, the caller exploited the likelihood that most Australians hold or have held a Woolworths account, making the false claim seem plausible.

What the Caller from 02 8318 9396 Claimed

According to the voicemail report, the caller stated there was a transaction issue requiring immediate reversal. The request to press 1 suggests an automated or semi-automated system designed to capture responses. The impersonation of Woolworths added perceived legitimacy to the demand for urgent action.

This approach differs from random spam; it specifically targets Woolworths customers by name or account reference, making recipients more likely to believe the claim. The contributor who received the call from 02 8318 9396 recognised this as suspicious and did not engage with the prompt.

What to Do If You Receive a Call from 02 8318 9396

If 0283189396 or a similar number calls you with a Woolworths transaction alert:

• Do not: Press any numbers, return the call, or provide personal or account details
• Do: Hang up immediately and contact Woolworths directly using the number on your statement or their official website
• Do: Never use phone numbers or links provided in unexpected calls or voicemails
• Do: Block the number 02 8318 9396 on your phone to prevent future contact

Legitimate retailers like Woolworths will not ask you to press buttons or confirm sensitive information during unsolicited calls. If you genuinely have an account issue, you can always contact the retailer directly using verified contact details.

What to Do If You Receive an SMS from 02 8318 9396

If you receive an SMS claiming to be from Woolworths or asking you to press a number:

• Do not: Click any links, reply to the message, or call numbers provided in the SMS
• Do: Delete the message immediately
• Do: Report it as spam by forwarding to 0429 999 888
• Do: Contact Woolworths directly through their official customer service line to verify if any issue exists

How to Report 02 8318 9396

If you have received a scam call or voicemail from 02 8318 9396 or 0283189396, report it through these Australian government resources:

• Report to Scamwatch at scamwatch.gov.au - describe the impersonation attempt and any details you remember
• Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au to help combat telemarketing and scam calls
• If you clicked any links or provided information, report to ReportCyber at cyber.gov.au
• You can also contribute your experience on Reverseau to help other Australians identify suspicious numbers

When reporting 02 8318 9396, include details such as the date and time of the call, whether it was voicemail or live, and exactly what the caller claimed. This information helps authorities track patterns across multiple reports.

Frequently Asked Questions