- Scam
Community report for 02 8318 9394 (0283189394): Caller impersonated Visa/Mastercard claiming $800 unauthorized charge with urgency tactics.
Visa and Mastercard Impersonation Report for 02 8318 9394
A contributor reported receiving a call from 02 8318 9394 (also written as 0283189394) where the caller impersonated a representative from Visa or Mastercard. The caller claimed that $800 had been deducted from the recipient's bank card, creating immediate alarm about potential fraud on their account.
This type of impersonation scam exploits the trust people place in their payment providers. By claiming an unauthorized charge has occurred, the caller attempts to trigger panic and override the recipient's normal caution, making them more likely to comply with instructions or provide sensitive information.
What the Caller from 02 8318 9394 Claimed
The caller from 0283189394 stated that $800 had been deducted from the recipient's bank card. This specific dollar amount and the claim of an existing unauthorized transaction are designed to create a sense of urgency and financial threat. The contributor answered the call, which allowed the scammer to begin their impersonation attempt.
Payment card fraud is a convincing scenario because most people have experienced legitimate fraud alerts from their actual banks. Scammers exploit this familiarity by mimicking the language and concern tone of genuine security calls, making their false claim seem credible at first contact.
Report Details and Timing
The call to 02 8318 9394 was received on 22 March 2026. The contributor answered the call, indicating this was not a silent or automated robocall. The service is registered as a local service in NSW through Symbio Networks Pty Ltd, which suggests the number may have been spoofed or misused, as legitimate service numbers are rarely used for impersonation scams.
What to Do If You Receive a Call from 02 8318 9394
If 02 8318 9394 or a similar number calls claiming to be from your bank or payment provider:
- Do not: Provide any account numbers, PIN codes, passwords, or card details. Do not agree to transfer funds or authorize payments.
- Do: Hang up immediately without engaging further. Do not press any keys or respond to prompts.
- Do: Contact your bank or card provider directly using the number on the back of your card or their official website, never using a number the caller provides.
- Do: Check your bank account and card transactions through your official banking app or website to verify whether any unauthorized charges have actually occurred.
- Do: Block 0283189394 in your phone settings to prevent future calls from this number.
How to Report 02 8318 9394
If you receive a scam call from 02 8318 9394 or similar impersonation attempt:
- Report the call to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report payment card fraud directly to your bank or card issuer immediately
- Report the scam to Scamwatch at scamwatch.gov.au with details of what was claimed
- If you lost money, report it to ReportCyber at cyber.gov.au
- Share your experience on Reverseau to help other Australians identify and avoid this number
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Called claiming to be from Visa or Mastercard saying $800 had been deducted from my bank card
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WRITE A REVIEWFrequently Asked Questions
Should I be worried if 02 8318 9394 calls me claiming there's been fraud on my card?
No legitimate bank or payment provider will call asking you to verify account details or authorize transfers. If 0283189394 or any number calls with this claim, hang up immediately and contact your bank directly using the number on your card. Check your actual account through your bank's official app or website to verify if any fraudulent charges exist.
Is 02 8318 9394 a real Visa or Mastercard number?
No. The contributor who reported 0283189394 received a call from someone impersonating Visa or Mastercard, not from the companies themselves. Scammers often spoof or use compromised local numbers to appear legitimate. Visa and Mastercard do not initiate fraud calls - they wait for you to contact them.
What should I do if I already gave information to 02 8318 9394?
If you provided card details, passwords, or account information to 0283189394, contact your bank and card provider immediately to report the call as fraudulent. Ask them to monitor your account and consider cancelling and replacing your card. Report the incident to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au).
Can I block 02 8318 9394 on my phone?
Yes. Add 0283189394 to your blocked contacts list in your phone's settings or your phone provider's blocking service. However, scammers often use different numbers for each call, so blocking this single number may not prevent other similar calls. Always be cautious with unexpected calls claiming to be from your bank.
Is this a robocall or an automated message from 02 8318 9394?
The report indicates that the contributor answered the call from 0283189394 and a person was on the line claiming to represent Visa or Mastercard. This was a live caller, not an automated message, making it a direct impersonation scam rather than a robocall.
Where should I report receiving a scam call from 02 8318 9394?
Report the call from 0283189394 to multiple channels: ACMA (acma.gov.au) for the call itself, Scamwatch (scamwatch.gov.au) for the scam details, your bank for the fraudulent claim, and Reverseau to warn other Australians about this number. If money was lost, also report to ReportCyber (cyber.gov.au).