- Scam
02 8318 9390 (0283189390): Scam voicemail impersonating Woolworths, claiming fraudulent transaction and demanding immediate action.
Woolworths Impersonation Reports for 02 8318 9390
A contributor has reported receiving a voicemail from 02 8318 9390 (also written as 0283189390) impersonating Woolworths. The message falsely claims a suspicious transaction has occurred and pressures the recipient to take immediate action by pressing a key to reverse it. This is a classic scam tactic designed to create panic and bypass normal verification processes.
The call came through as a local NSW number via Symbio Networks, making it appear legitimate at first glance. However, the unsolicited voicemail about account activity is a red flag. Woolworths will never contact you via voicemail asking you to press buttons to reverse transactions or confirm personal details.
What the Caller from 02 8318 9390 Claims
The voicemail message from 0283189390 references a Woolworths transaction and creates urgency by suggesting fraud has occurred. The caller instructs the recipient to press 1 to reverse the transaction, a technique designed to:
- Bypass the victim's natural caution by creating panic about their account
- Trick people into pressing keys that may confirm the number is active or route them to a scammer operator
- Collect personal or financial information once the call is transferred
Legitimate Woolworths communications about account issues will come through official channels like email, SMS from a verified Woolworths number, or your online account portal - never via unsolicited voicemail demands for immediate action.
Why This Tactic Works
Scammers using 02 8318 9390 rely on the fact that most people shop at Woolworths and may briefly believe the fraud claim before reasoning through it. The urgency and legitimacy of the Woolworths brand make people more likely to respond without thinking. The request to press a button is intentionally vague - victims don't know if they're confirming their number is active, transferring to a live scammer, or authorising a call-back.
What to Do If You Receive a Call from 02 8318 9390
If you receive a call or voicemail from 02 8318 9390 claiming to be from Woolworths:
- Do not: Press any buttons, return the call, or provide any personal information
- Do not: Click links or follow instructions in voicemail messages
- Do: Hang up immediately and block the number
- Do: Contact Woolworths directly using the number on your receipt or their official website to verify any claims
- Do: Check your Woolworths account directly through their app or website if worried about transactions
If you've already responded to a call from 0283189390, do not provide banking details or passwords. Monitor your account for suspicious activity and consider contacting your bank if you've shared financial information.
How to Report 02 8318 9390
Report this number and your experience to help protect other Australians:
- Scamwatch: scamwatch.gov.au - lodging a report helps ACMA track scam trends
- ACMA (Australian Communications and Media Authority): acma.gov.au - report the unwanted call and voicemail
- Woolworths directly: Use their official contact details to report the impersonation
- Your phone provider: Report the number to Symbio Networks or request they investigate the origin of the call
- Reverseau: Share your experience on this page to warn your community
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What Our Users Reviewed
Message about a Woolworths transaction, asked to press 1 to reverse it
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WRITE A REVIEWFrequently Asked Questions
Is 02 8318 9390 really Woolworths calling about my account?
No. Woolworths will never contact you via unsolicited voicemail asking you to press buttons to reverse transactions. If you have concerns about a transaction, contact Woolworths directly using the official number on your receipt or their website. The voicemail from 02 8318 9390 (0283189390) is an impersonation scam.
What happens if I press 1 when the voicemail from 0283189390 tells me to?
Pressing a button confirms to the scammer that your number is active and monitored. It may connect you to a live scammer operator who will attempt to extract personal information, banking details, or payment card numbers by pretending to help resolve the fake transaction. This is why the instruction to press 1 is part of the scam design.
How did scammers get my number to call from 02 8318 9390?
Scammers using 0283189390 typically source numbers from data breaches, purchased contact lists, or random dialling. The fact that they mentioned Woolworths suggests they either know you're a customer (from a breach) or are casting a wide net since most Australians shop at Woolworths. Either way, never assume the caller knows legitimate details about you.
Should I call back 0283189390 to verify it's legitimate?
No. Calling back 02 8318 9390 confirms your number is active and monitored, which encourages more calls. You will likely reach a scammer or voicemail system designed to extract information. Instead, block the number and contact Woolworths directly using an official number from their website.
What should I do if I already engaged with the caller from 02 8318 9390?
If you pressed buttons or transferred to a live operator from 0283189390, do not provide any further information. Hang up immediately. Monitor your bank and Woolworths accounts for suspicious activity over the next few weeks. If you shared financial details, contact your bank and consider placing a fraud alert. Report the incident to Scamwatch and ACMA.
Why does the scam call come from a local NSW number like 02 8318 9390?
Scammers use local numbers (02 8318 9390 is registered to NSW provider Symbio Networks) to make the call appear legitimate and trustworthy. A local 02 number is more likely to be answered than an international or unusual number. Technology allows scammers to spoof or masquerade as local numbers while operating from anywhere, so the number format is not proof of legitimacy.