- Scam
Community report for 02 8318 9368 (0283189368): Robocall voicemail threatening SIM card suspension, switches to Chinese language.
Robocall Scam Reports for 02 8318 9368
A contributor has reported receiving a threatening robocall voicemail from 02 8318 9368 (also written as 0283189368). The recorded message claims previous contact attempts were made and threatens to mark the recipient's SIM card if they don't respond. The message then switches to Chinese language, suggesting this is part of a broader scam operation targeting multiple phone number holders.
What the Recorded Message from 02 8318 9368 Says
The robocall voicemail from 0283189368 uses a standard threat pattern: claiming failed contact attempts and warning of immediate consequences. The specific threat involves marking or suspending the recipient's SIM card, a common tactic designed to create urgency and panic. The switch to Chinese language mid-message indicates the scammers are likely targeting speakers of that language but also testing which messages get responses from other Australian phone holders.
Why This Robocall Pattern Matters
Robocalls that threaten SIM card suspension or account restrictions are almost always scams. Legitimate telecommunications providers contact customers directly through official channels, not via threatening voicemail recordings. The addition of a Chinese language component suggests this number may be part of an international scam operation. The fact that it's a recorded message (rather than a live caller) means the scammers are mass-dialling numbers and filtering for potential victims based on responses.
What to Do If You Receive a Call from 02 8318 9368
If 02 8318 9368 calls you:
- Do not: Call the number back, respond to the voicemail, or act on any threats mentioned
- Do: Delete the voicemail without engaging, block the number immediately on your phone, and ignore any follow-up calls
- Do: If you're concerned about your SIM card status, contact your actual mobile provider directly using the number on your bill or their official website
- Do: Never provide personal information, card details, or account credentials in response to unsolicited calls
How to Report 02 8318 9368
Report this robocall scam through the following Australian authorities:
- ACMA (Australian Communications and Media Authority) - Report the robocall at acma.gov.au
- Scamwatch - Report the SIM card threat scam at scamwatch.gov.au
- Your mobile provider - Notify Symbio Networks (your current provider for this number) directly about the robocall
- Reverseau - Contribute your own experience with 0283189368 to help other Australians identify this threat
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What Our Users Reviewed
Recorded message saying they tried leaving messages and if I don't respond my SIM card will be marked, then switches to Chinese
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WRITE A REVIEWFrequently Asked Questions
Is my SIM card really at risk from a call at 02 8318 9368?
No. The threat in the voicemail from 0283189368 is a scam tactic designed to frighten you into responding. Your mobile provider (Symbio Networks or whichever provider you actually use) will never threaten to mark your SIM card via robocall voicemail. If you're genuinely concerned about your account, contact your provider directly using the number on your official bill.
Why does the message from 02 8318 9368 switch to Chinese?
The robocall from 0283189368 switches to Chinese because the scammers are running a mass-dialling campaign targeting speakers of that language. By sending recorded messages in multiple languages, they increase the chances that at least some recipients will respond. This approach is common with international scam operations that use automated systems.
What should I do if I already called 02 8318 9368 back?
If you called 0283189368 back and provided any personal information, contact your mobile provider and bank immediately to monitor for fraud. Block the number on your phone and do not engage further. If you provided card details or passwords, consider changing your passwords and monitoring your accounts for unauthorised activity.
Can I block 02 8318 9368 on my phone?
Yes. On most Australian phones, you can block 0283189368 by opening the voicemail or call log, selecting the number, and choosing 'Block' or 'Add to Blocked Contacts'. This prevents the number from reaching you in future, though scammers often use different numbers for follow-up calls.
Should I report this robocall to ACMA or Scamwatch?
Report to both. ACMA (acma.gov.au) handles telecom breaches and robocalls, while Scamwatch (scamwatch.gov.au) tracks scam patterns to warn other Australians. Including your report about 02 8318 9368 helps authorities identify and take action against scam operations.
Is 02 8318 9368 really from Symbio Networks?
The number 0283189368 is allocated to Symbio Networks, but scammers routinely spoof or hijack legitimate phone numbers to appear trustworthy. The threat in the voicemail proves this is not a legitimate Symbio Networks contact. Never assume a call is genuine based on the number alone, especially when threats are involved.