- Scam
One report of automated Commonwealth Bank impersonation from 02 8271 9420 (0282719420). Caller claimed unauthorized transaction despite recipient not banking with CBA.
Commonwealth Bank Impersonation Robocall Reports for 02 8271 9420
A contributor has reported receiving an automated call from 02 8271 9420 (also written as 0282719420) impersonating Commonwealth Bank. The robocall claimed an unauthorized transaction had occurred on the recipient's account, despite the contributor explicitly not being a Commonwealth Bank customer. This is a classic impersonation tactic used to pressure people into providing banking details or clicking malicious links.
What the Robocall from 02 8271 9420 Claims
The automated message from 02 8271 9420 specifically mentioned an "unauthorized transaction" from Commonwealth Bank. By invoking a major Australian bank and referencing suspicious activity, the scammer aims to trigger urgency and fear, making recipients more likely to comply with follow-up instructions or divulge sensitive information. The fact that the recipient does not even have a Commonwealth Bank account underscores the indiscriminate nature of this robocall campaign.
Robocall and Impersonation Tactics
The use of automated voice systems combined with bank impersonation is a high-risk scam pattern. Robocalls allow scammers to reach many people quickly while hiding their true identity. When paired with impersonation of a trusted institution like Commonwealth Bank, the tactic exploits the psychological authority of financial institutions. Contributors receiving calls from 0282719420 should be aware that legitimate banks do not contact customers via unsolicited automated calls about suspicious transactions.
What to Do If You Receive a Call from 02 8271 9420
If 02 8271 9420 calls you:
- Do not: Engage with the automated message, press any keys, or return the call
- Do not: Provide account numbers, passwords, PINs, or other banking details
- Do: Hang up immediately if you hear an automated voice claiming to be from a bank
- Do: Block the number 0282719420 on your phone to prevent future calls
- Do: If you are concerned about your Commonwealth Bank account, contact Commonwealth Bank directly using the number on your official bank statement or card
How to Report 02 8271 9420
If you receive a scam call from 02 8271 9420, report it to the following Australian authorities:
- ACMA (Australian Communications and Media Authority): Report the call at acma.gov.au. This is Australia's primary agency for investigating illegal robocalls and telemarketing violations.
- Scamwatch: Lodge a detailed report at scamwatch.gov.au, which is run by the ACCC and tracks scam patterns across Australia.
- Commonwealth Bank: Contact Commonwealth Bank directly to report the impersonation so they can alert their security team.
- ReportCyber: If the robocall included a link or request to click anything, report it to cyber.gov.au.
- Reverseau: Contribute your own experience with 02 8271 9420 to help other Australians recognise this robocall.
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
automated voice blabbed on about unauthorized transaction from Commonwealth Bank but I don't even bank with them, complete scam
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be Commonwealth Bank if I don't bank there?
Robocalls from numbers like 02 8271 9420 are sent to thousands of people indiscriminately. Scammers don't verify whether you actually have an account with the bank they're impersonating - they rely on the fact that most Australians do bank with major institutions like Commonwealth Bank. If you deny having an account, they may try a different tactic or simply move to the next number on their list.
Is 0282719420 a real Commonwealth Bank number?
No. The number 02 8271 9420 (0282719420) is not a legitimate Commonwealth Bank contact number. Scammers use caller ID spoofing technology to make the call appear to come from a trusted source. Commonwealth Bank's official customer service numbers are listed on their website and on the back of your debit or credit card. Never use a number provided by an unsolicited caller.
What should I do if I already responded to the robocall from 02 8271 9420?
If you pressed keys or provided any information during the call from 02 8271 9420, contact your bank immediately and monitor your accounts for suspicious activity. Change your online banking password and enable two-factor authentication if you haven't already. Report the call to Scamwatch and ACMA so authorities are aware of the robocall campaign.
Can I block robocalls like the one from 02 8271 9420?
Yes. Add 0282719420 to your phone's blocked list. Most Australian phone providers also offer call filtering services that can automatically block suspected scam robocalls. Contact your provider (in this case, the number is allocated to Optus Networks) to ask about enabling call filtering on your account.
How do I know if a call claiming to be from my bank is legitimate?
Legitimate banks will never ask for passwords, PINs, or full account numbers via an unsolicited call. If you receive a call from 02 8271 9420 or any number claiming to be your bank, hang up and call your bank directly using the number on your official statement or card. This ensures you're speaking to your genuine bank, not a scammer.
Why is 02 8271 9420 allocated to Optus if it's a scam robocall?
The phone number 02 8271 9420 is registered to Optus Networks as a local NSW number, but scammers use caller ID spoofing technology to mask their true origin and make their calls appear legitimate. This doesn't mean Optus is responsible for the scam - rather, the scammer is illegally impersonating a Commonwealth Bank number while using spoofing techniques. ACMA investigates these cases.