- Scam
Community report for 02 8271 6758 (0282716758): Automated robocall impersonating a bank. One contributor received this call from an Optus-allocated NSW number.
Bank Impersonation Robocall from 02 8271 6758
One contributor has reported receiving an automated call from 02 8271 6758 (also written as 0282716758) claiming to be from their bank. The call used a robotic voice, a common tactic in scams designed to reach large numbers of people with minimal human involvement. The contributor answered the call, which is how this report reached Reverseau.
This Optus-allocated NSW number exhibits two key red flags: automated delivery combined with bank impersonation. Neither legitimate banks nor their authorised representatives initiate contact via impersonal robocalls about account issues or security concerns.
What the Robocall from 0282716758 Claimed
The contributor's account describes an automated message pretending to represent their bank. The robotic nature of the call is significant because Australian banks use human representatives for genuine account security matters. Automated systems claiming to be from financial institutions are almost universally scam attempts designed to trick recipients into revealing account details, card numbers, or one-time passwords.
Call Details and Source
The call came from 02 8271 6758, a Sydney-based local number allocated to Optus Networks. The use of a local number rather than a toll-free 1800 service is a known tactic to increase answer rates, as recipients are more likely to pick up calls appearing to originate from their own area code. The robocall nature suggests this number was part of an automated dialling campaign targeting multiple recipients simultaneously.
What to Do If You Receive a Call from 02 8271 6758
If 0282716758 calls you:
- Do not: Answer and engage with the automated message, press any keypad options, or wait to speak to a representative
- Do not: Provide any personal information, bank account details, card numbers, or passwords
- Do: Hang up immediately if you answer by mistake
- Do: Block this number (02 8271 6758) in your phone settings to prevent future calls
- Do: If the call suggests an urgent banking issue, hang up and contact your bank directly using the official number on the back of your card or their website
- Do: Report the call to your bank's fraud department so they can flag the impersonation attempt
How to Report 02 8271 6758
If you receive a scam robocall from 02 8271 6758 or 0282716758, report it to multiple authorities:
- Report to Scamwatch at scamwatch.gov.au with details of the call and what the robocall claimed
- Contact the ACMA (Australian Communications and Media Authority) at acma.gov.au to report the impersonation and illegal robocalling
- Report the number to your bank's fraud team immediately
- Contribute your experience to Reverseau so other Australians can see this number's history and protect themselves
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Automated call pretending to be from my bank
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WRITE A REVIEWFrequently Asked Questions
Why would a bank use a robocall instead of calling directly?
Legitimate Australian banks never use fully automated robocalls for account security matters. When your bank needs to contact you about fraud or security issues, they use human representatives who can verify their identity and answer questions. An automated message claiming to be from your bank is a scam. The contributor who received the call from 02 8271 6758 was targeted by scammers using automation to reach many people at once.
What should I do if I already gave information to the 02 8271 6758 robocall?
Contact your bank immediately using the number on the back of your card or their official website (not any number from the 0282716758 call). Tell them you may have been compromised by a scam call. They can monitor your account, freeze it if necessary, and help prevent fraudulent transactions. Also report the call to Scamwatch at scamwatch.gov.au and the ACMA at acma.gov.au.
How do scammers get my phone number for calls from 02 8271 6758?
Scammers obtain phone numbers through multiple sources: data breaches of company databases, purchased contact lists, public records, or random number generation. The fact that 0282716758 appears as a local NSW number (02 area code) may make it seem legitimate, but this is deliberately chosen to increase answer rates. Do not assume a local number is safer than others.
Can I block 02 8271 6758 on my phone?
Yes. Most smartphones allow you to block numbers in your contacts or settings. On iPhone, you can block 0282716758 through the Phone app; on Android, use your Phone or Messages app settings. However, blocking this single number may not stop other robocalls from similar scam campaigns, as scammers often use multiple numbers. Reporting to ACMA and Scamwatch helps authorities target the broader operation.
Is 02 8271 6758 a real Optus phone number I should answer?
While 0282716758 is allocated to Optus Networks as a local Sydney number, this does not mean it is legitimate. Scammers can spoof or impersonate legitimate service provider numbers. The fact that it's an Optus number does not verify that Optus or a bank is calling you. Always verify by hanging up and calling the organisation directly using a number you find independently (e.g., from their official website or your card).
What makes the 02 8271 6758 call a scam and not a legitimate bank alert?
Several factors confirm this is a scam: First, it's a fully automated robocall, and banks do not use robocalls for security matters. Second, it impersonates a bank without identifying which one. Third, the automated nature combined with bank impersonation matches a known scam pattern. Legitimate banks contact customers about urgent issues using human staff who can identify themselves, verify your identity, and answer questions. Report this to your bank and Scamwatch immediately.