- Unknown
02 8271 5213 (0282715213): Contributors report automated insurance update calls with language options. Unsolicited robocalls from NSW number.
Robocall Reports for 02 8271 5213
Two contributors have reported receiving automated calls from 02 8271 5213 (also written as 0282715213), a NSW-based Optus local service number. Both reports describe unsolicited robocalls with a female voice claiming to be about insurance updates, neither contributor was expecting contact from any insurance company.
The automated system presents language options at the start of the call, instructing callers to press 1 for English or press 2 for Chinese. This multi-language routing suggests a coordinated operation rather than a one-off call, indicating the number may be used systematically for outbound robocall campaigns targeting diverse populations across Australia.
What the Automated Message from 02 8271 5213 Says
Contributors who answered calls from 0282715213 describe hearing an automated female voice with an Asian accent stating the call concerns insurance needing an update or information refresh. The system prompts callers to select their preferred language via keypad before connecting to further instructions or a live operator.
One contributor noted the call came without prior notice or solicitation, suggesting the number is used for cold-calling campaigns. The insurance update framing is a common robocall technique designed to create urgency and encourage interaction with the automated system.
Call Patterns and Timing
Both reports of 02 8271 5213 came in during business hours (morning times in February and March 2026), suggesting a daytime calling strategy. The calls reached answering phones rather than voicemail, indicating active dialling attempts. The fact that two separate contributors reported the same robocall script within weeks suggests ongoing or repeated campaigns from this number rather than isolated incidents.
What to Do If You Receive a Call from 02 8271 5213
If 0282715213 calls you:
- Do not: Press any keypad option, return the call, or provide personal information if you do connect to a live person
- Do: Hang up immediately, block the number on your phone, and let any callback go to voicemail
- Verify independently: If the call claims to be from your insurance company, end the call and phone your insurer directly using the number on your policy or their official website
How to Report 02 8271 5213
If you receive unwanted robocalls from 02 8271 5213, report the number through these Australian resources:
- ACMA (Australian Communications and Media Authority): Report the robocall at acma.gov.au. ACMA tracks patterns in automated calling and can take action against persistent offenders.
- Scamwatch: If the call attempts to obtain personal information or money, report it at scamwatch.gov.au
- Do Not Call Register: Register your number at donotcall.gov.au to reduce unsolicited marketing calls (though scam robocalls may not comply)
- Your phone provider: Optus (the provider for 0282715213) may have tools to help block or report numbers
- Reverseau: Report your experience with 02 8271 5213 to help other Australians recognise this robocall number
Help others by sharing your experience with (02) 8271 5213!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Automated call about insurance needing an update, press 1 for English press 2 for Chinese. Not expecting contact from any insurance companies
Unsolicited automated call about insurance saying to update information, female Asian accent, not expecting contact from any insurance company
Help others by sharing your experience with (02) 8271 5213!
WRITE A REVIEWFrequently Asked Questions
Why would I get an insurance update call from 02 8271 5213 if I didn't contact them?
Robocalls from 0282715213 appear to be unsolicited outbound campaigns targeting random or purchased phone lists. Contributors received calls from 02 8271 5213 without prior contact with any insurance company. Do not assume the call is legitimate just because insurance was mentioned-always verify independently by contacting your insurer directly using a number from your policy.
What does pressing 1 or 2 on the call from 0282715213 do?
The robocall system on 02 8271 5213 uses language selection (press 1 for English, press 2 for Chinese) to route calls. Pressing any key confirms your number is active and monitored, which can lead to additional robocalls. Contributors reported these calls from 0282715213 came unsolicited, so do not engage with the menu system.
Is 02 8271 5213 a real insurance company number?
No. While 0282715213 is allocated as a local service number in NSW through Optus, the number is being used for unsolicited robocalls. Insurance companies have established customer service numbers published on their websites and policies. If you receive a call from 02 8271 5213 claiming to be insurance-related, hang up and contact your insurer directly using their official contact details.
What should I do if I pressed a button on the 02 8271 5213 robocall?
If you pressed 1, 2, or any key on 0282715213, your number has been confirmed as active. Monitor your phone for increased robocall activity and consider blocking the number. Do not provide any personal or financial information if a live person connects. If you're concerned about data exposure, contact your bank or insurance company directly to confirm no fraudulent activity has occurred.
Why do robocalls like 02 8271 5213 mention insurance?
Insurance is a common pretense for robocall scams and nuisance campaigns because most people have insurance and the mention creates a sense of urgency or legitimacy. Contributors who received calls from 0282715213 reported the automated message claimed an update was needed, a tactic designed to pressure people into pressing buttons or staying on the line. Always initiate contact with your insurer independently.
Can I report 0282715213 to Optus since it's their number?
Yes, you can contact Optus directly to report that their number 02 8271 5213 is being used for unsolicited robocalls. However, the primary reporting channels for this type of activity are ACMA (acma.gov.au) and the Do Not Call Register (donotcall.gov.au). ACMA has authority to investigate robocall campaigns and take enforcement action, which is more effective than reporting to the service provider alone.