- Unknown
Community report for 02 8271 3970 (0282713970): Robocall asking to press 1 for English or 2 for Chinese. Flagged as scam.
Robocall Scam Report for 02 8271 3970
A contributor has reported receiving a robocall from 02 8271 3970 (also written as 0282713970) that prompted language selection. The call presented an automated menu asking the recipient to press 1 for English or 2 for Chinese, a common technique used in mass scam campaigns. This type of robocall is typically designed to identify active phone numbers and filter victims by language preference before routing them to a live operator.
The Optus Networks number registered to NSW shows characteristics consistent with spoofed caller ID scams. The robocall format itself serves as a warning sign - legitimate organisations do not typically use unsolicited robocalls requesting keypad input from cold calls.
What This Robocall Pattern Indicates
The press-for-language menu from 0282713970 is a known scam tactic. Once a caller presses a key, it confirms the line is active and monitored, prompting follow-up contact. Scammers use this method to test phone number validity before launching impersonation attacks, often claiming to represent the ATO, banks, or tech support providers. The contributor who answered 02 8271 3970 correctly identified it as fraudulent rather than engaging further.
What to Do If You Receive a Call from 02 8271 3970
If 02 8271 3970 calls you:
- Do not: Press any keys, respond to prompts, or stay on the line to hear the scam pitch
- Do: Hang up immediately, block the number in your phone settings, and report it to ACMA
- Do not: Return the call or acknowledge that your number is active
- Do: Let robocalls from 0282713970 go to voicemail - legitimate callers will leave a message
How to Report 02 8271 3970
Report this robocall to Australian authorities:
- ACMA (Australian Communications and Media Authority): acma.gov.au - report unwanted calls and robocalls
- Scamwatch: scamwatch.gov.au - lodge a report if you engaged with the scam
- Do Not Call Register: donotcall.gov.au - register your number to reduce unwanted calls
- Reverseau: contribute your experience with 02 8271 3970 to help other Australians identify this number
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Asking to press 1 for English or 2 for Chinese, total scam
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WRITE A REVIEWFrequently Asked Questions
What should I do if I already pressed a key on the robocall from 02 8271 3970?
If you pressed 1 or 2 on the robocall from 0282713970, your number has been confirmed as active. Block 02 8271 3970 immediately and monitor your phone for follow-up scam calls. You may receive calls claiming to be from the ATO, your bank, or tech support within hours or days. Do not engage with any unsolicited calls and hang up if threatened. Report the original robocall to ACMA at acma.gov.au.
Is 02 8271 3970 a real Optus customer service number?
Although 0282713970 is allocated to Optus Networks in NSW, the robocall report indicates it has been spoofed or compromised for scam purposes. Real Optus customer service does not make unsolicited robocalls with language selection menus. If you have an account issue with Optus, contact them directly through your bill or their official website rather than returning calls from 02 8271 3970.
Why do scammers use the press-for-language trick on 02 8271 3970?
Robocalls like the one from 0282713970 use language selection menus to confirm active phone numbers, identify victims by region or language, and separate engaged callers from those who hang up immediately. Once you press a key, you are flagged as someone willing to interact, making you a priority target for follow-up scam calls impersonating government agencies or financial institutions.
Can I block 02 8271 3970 on my phone?
Yes. On most Australian phones, you can block 0282713970 by saving the number as a contact and marking it as blocked, or by using your phone's native call-blocking feature. iOS users can use the Silence Unknown Callers option, and Android users can enable spam filtering. After blocking 02 8271 3970, report it to ACMA so they can track patterns across multiple complaints.
Is this robocall from 02 8271 3970 targeting Chinese speakers specifically?
The menu from 0282713970 offering language options suggests the robocall campaign targets both English and Chinese-speaking audiences, possibly in separate waves. Scammers often deploy multilingual robocalls to maximise reach. The targeting may be based on phone number prefix or previous victim lists. If you received this call, report it regardless of the language you speak.
What happens after the language selection on the 02 8271 3970 robocall?
The contributor who reported 0282713970 identified it as a scam before progressing past the language menu, so the next stage is unknown. Typically, after pressing a language key on such robocalls, callers are connected to a live operator who impersonates the ATO, NBN, a bank, or tech support provider. They make urgent claims (tax debt, account compromise, service disconnection) to pressure victims into immediate payment or personal information disclosure.