- Scam
02 8271 3700 (0282713700): AI robocall voicemail claiming insurance details need updating with multilingual prompts. NSW Optus number.
Robocall Scam Report for 02 8271 3700
A contributor has reported receiving an automated voicemail from 02 8271 3700 (also written as 0282713700) with an AI-generated message claiming their insurance details require updating. The recorded message offers language options - pressing 1 for English or 2 for Chinese - a common tactic to encourage engagement with the scam call chain.
The number is allocated to Optus Networks in NSW. The use of an AI voiceover combined with language selection options suggests this is a coordinated robocall campaign designed to cast a wide net across diverse populations. These types of recorded messages are typical of impersonation scams targeting financial or insurance information.
What the 02 8271 3700 Robocall Says
The automated message from 0282713700 stated: "Your insurance details need updating." Following this claim, the recording prompted callers to select a language preference - English (press 1) or Chinese (press 2). This technique is designed to get you to interact with the call, which then likely connects you to a scammer posing as an insurance representative.
The vague reference to "insurance details" without specifying which insurer, policy type, or account is a red flag. Legitimate insurance companies contact customers through known channels and provide specific account information rather than generic update requests on voicemail.
Report Timing and Call Pattern
This report was received on 17 March 2026 in the early morning hours. The contributor received this as a voicemail, meaning the call went unanswered - which is the safest outcome. Robocall campaigns like this one from 02 8271 3700 typically target large numbers indiscriminately across multiple time zones, which explains why the call arrived during off-hours.
What to Do If You Receive a Call from 02 8271 3700
If 0282713700 calls you:
- Do not: Press any number, return the call, or follow the voicemail instructions to verify your details
- Do not: Say anything that could confirm your number is active
- Do: Let the call go to voicemail if you don't recognise the number
- Do: Block 02 8271 3700 immediately in your phone settings
- Do: Delete any voicemail without engaging further
- Do: Verify any insurance-related contact directly by calling your insurance provider's official number (find it on your policy or their website, not from the voicemail)
How to Report 02 8271 3700
If you receive a robocall from 02 8271 3700 or 0282713700, report it to:
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report illegal robocalls and spam
- Scamwatch: scamwatch.gov.au - Lodge a detailed scam report
- Reverseau: Contribute your report to help other Australians identify this number. Each community report strengthens the safety intelligence for this phone number.
When reporting, include the exact message content, time of call, and whether you answered or received it as a voicemail. This helps authorities track robocall campaigns and take action against the originators.
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What Our Users Reviewed
AI Voiceover Call - Your insurance details need updating. Press 1 for English. Press 2 for Chinese.
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WRITE A REVIEWFrequently Asked Questions
Should I call back the number 02 8271 3700 to update my insurance?
No. Legitimate insurance companies do not request detail updates via automated robocalls with language selection prompts. If 0282713700 calls you, do not call back. Instead, contact your insurance provider directly using the phone number on your policy or their official website. Calling back confirms your number is active and may connect you with scammers pretending to be insurance representatives.
What happens if I press 1 or 2 on the 02 8271 3700 voicemail?
Pressing either option on the robocall from 0282713700 is designed to route you to a scammer posing as an insurance representative. Once connected, they will attempt to extract personal information like policy numbers, dates of birth, or financial details under the guise of updating your account. Do not engage with any keypress options on this number.
Is 02 8271 3700 a real insurance company number?
No. The robocall from 0282713700 is a scam using a spoofed or purchased phone number. The Optus-allocated number is being abused by scammers. Real insurance companies contact customers through their known customer service lines, not through vague robocalls asking you to press keys. If you're unsure whether an insurance company has contacted you legitimately, hang up and call their official customer service number.
Why does the 0282713700 robocall offer a Chinese language option?
Robocall scammers use multilingual prompts to target broader demographics. By offering both English and Chinese options, the campaign from 02 8271 3700 casts a wider net across the Australian population. This is a deliberate targeting strategy, not a sign of legitimacy. Legitimate companies do offer multiple languages, but not through unsolicited automated voicemail claiming urgent updates are needed.
What should I do if I already provided information to 02 8271 3700?
If you engaged with the robocall from 0282713700 and provided any personal or financial details, contact your insurance provider immediately and notify them of the potential breach. Ask them to review your account for unauthorised activity. Monitor your bank accounts and credit reports for suspicious activity. Consider placing a fraud alert with credit reporting agencies. Report the scam to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) with as much detail as possible.
How can I block 02 8271 3700 on my phone?
Most Australian phones allow you to block numbers directly through your contacts or call history. On iPhones, open the number 0282713700 and select 'Block this Caller'. On Android, open your phone app, find the number 02 8271 3700, press and hold, then select 'Block number'. You can also contact your phone provider (in this case Optus, which allocated the number) and request they block the number at the network level. Additionally, consider enabling 'Silence Unknown Callers' (iPhone) or 'Call Filter' (Android/Optus) to reduce robocall volume.