02 8229 5800 - AGL Customer Retention Calls or Spam?

You won't believe this, but I've also been bothered by a number similar to the last. Since I bailed on AGL, I'm slammed with calls from it! Not a single message left though, which raises a serious red flag. Do yourself a favour and dodge it.

You know, it'd be great if the big shots at AGL took a moment to check out all these complaints from folks. Good or bad providers, we just want to know!

Had an interesting chat with AGL trying to regain my business. They just wouldn't let me speak and kept cutting me off! I politely passed, saying 'Sorry, too little too late for AGL', and then she just hung up. Talk about epic customer service – not!

I've just ditched AGL, but when I picked up the call, all I got was hold music and a message that the agents are 'currently too busy'. Just goes to show the dodgy customer service that drove me away in the first place.

I recently switched from AGL to Red Energy due to frustrations over the years with AGL. This number called me yesterday morning and again this morning. I find this information helpful as others share their experiences too!

My experience with this number is similar to the previous comments. I reported it recently as well and have decided to block the number.

I didn’t like the idea of giving out my personal details so said I’d call back on the 13 number. Person said there are no notes of us calling you. I haven’t changed providers either.

Got a call from this number. I also recently left AGL.

While I was driving, I saw this unknown caller's number appear on my phone. I assumed it wasn’t urgent, so I did not answer. I recently left my account with AGL, with the transfer being finalized just two days ago. I find it puzzling that they might be offering better rates to attract new customers, while loyal customers like myself should also be prioritized for savings.

We received multiple calls from this number in the past few days. Thanks to everyone that has posted updates and comments regarding this number. I suspect from AGL, as we just left AGL not too long ago. Much appreciated for all the inputs here.

This call is not a scam. It was from AGL, the energy provider, and they were reaching out to me to understand why I decided to switch to another provider. They offered me a deal that had also been sent to my email two days prior. It seems to be a customer retention effort. If you answer, feel free to let them know that their prices are too high compared to competitors.

I received a call from this number, but they didn't leave a message. I typically avoid answering calls from unknown numbers. It's possible the call is related to my recent switch from AGL to a different electricity provider, considering a list of previous complaints I've seen about this number.

The call seemed to be from AGL, but I recently switched away from their services due to poor customer experience. The caller requested me to confirm my full name and address before providing any information about the call, which felt off to me. I decided to hang up.

I have received multiple calls from this number. I appreciate everyone who has shared updates and comments about their experiences with this caller; it has been very helpful.

I contacted AGL to inform them about someone pretending to be their representative. They confirmed that genuine AGL representatives do not call customers asking for their ID or personal information. Be cautious, as the calls are from numbers that do not belong to AGL.

I left AGL after they significantly increased their plan rates. They called me to offer a better deal, but I was told to check their website instead. After 15 years as a customer, I feel bewildered that they think they can win us back after such poor treatment! I missed their call and I'm not bothered about it.

I recently switched from AGL to Red Energy just last week, and I received a call from this number very early in the morning today. It seems related to my recent change in energy providers, and I'm unsure of its legitimacy.

I answered the phone once, but there was no response from the caller. They have been calling me persistently, up to three times a day for the past few days. Because of similar reports here, I decided to leave AGL recently. It’s concerning how they can keep calling me despite being registered on the Do Not Call list.

I received several calls a day from this number, which appears to be from AGL. I recognized it as a potential scam based on other users' reports and blocked the number early. Thank you for the helpful information!

I am a former customer of AGL. Like many others, I attempted to negotiate a better deal with them but was unsuccessful. Consequently, I switched to a competitor for a more favorable solar plan. They have since tried to lure me back by offering a $100 credit, but their offer is on a worse plan than the one I left, so I’ll stick with my new provider.

I just switched from AGL four days ago, and after reading several other reports, it's clear why we left. They were misleading us with offers to save on our electricity bills at night for just $5.00, but it turned out to be a scam as we were only receiving the GST-excluded price, ultimately costing more. I'm now saving $480.00 on each bill with a new provider.

I recently switched away from AGL due to their high rates and lack of promotional offers. Since then, they have been contacting me, even though I had previously tried several times to negotiate a better plan before leaving. Their calls now feel unwanted and too late.

This is from AGL retention team. Just hang up.

I have just recently switched my energy provider from AGL. Though I missed a call from this number this morning, I have reviewed previous comments from other users, and their experiences align with the idea that this number may be suspicious.

Based on previous reports, it seems this number is associated with AGL. It called but then hung up shortly.

I recently switched from AGL due to poor service after a decade with them. I tried to negotiate a better deal but was unsuccessful, so I have moved to Red Energy.

Recently, I received communication from AGL, who are attempting to win me back as a customer after I switched providers. Before making that switch, I had given them plenty of opportunities to present a better deal. Their ongoing price gouging and greed are driving customers away, although I’m grateful for the existence of other competitors who offer more favorable rates.

Even the older generation is leaving AGL, and it's amusing to see how even we "oldies" are making changes these days!

Also recently left AGL. Calls twice a day, morning and night, no voice mail.

I received a call from AGL that consisted of about five minutes of hold music and promotional messages, but no actual human message was left. Having recently left AGL and settled my final bill, I have now blocked this number.

I suspect this call is a scam because they asked for my address and later requested that I spell out my email address. It's very suspicious when a company solicits personal information like this.

I recently left AGL, and I suspect this caller may be trying to persuade me to change my mind about that decision.

I recently canceled my service with AGL, and the caller aggressively tried to persuade me to reverse my decision before I even received my final bill. They offered various incentives, which seemed to be the standard promotions for new customers. Despite my polite response that it was too late to change my mind, the caller became increasingly pushy. I have decided to move on from AGL for good.

This number keeps calling me even after I blocked it. It’s very frustrating, especially since there is a second number they use for the same purpose. I recently left AGL, which might be why I'm receiving these calls.

This number repeatedly calls me but never leaves a voicemail. I recently canceled my AGL service, so I believe this could be linked to that given user warnings about this number.

I received a call that had no one on the line, followed by a message thanking me for speaking with AGL today. The message asked for feedback on a scale from 1-5 regarding my satisfaction with the service. Most importantly, it offered an "opt-out" option by replying 'STOP.' However, there have been several complaints about AGL staff frequently reaching out after customers have already left their service.

Scam robocall.

They keep calling me repeatedly, but whenever I answer, there is no one on the line. At other times, they call and do not leave a voicemail.

I received a voicemail from someone who claimed to be from AGL and addressed me by my first name. I am skeptical about the legitimacy of this message.

Some smart ass AGL asshole trying to retain me.

Lying through his teeth trying to make it sound like I can’t switch the accounts. Earlier I switched because I didn’t like their practices of increasing my bill and reducing my feed in tariff. But after this call felt like ewww what slime balls. Some lovely lies-

Meters are read only once in three months so you can’t switch in between (I have a smart meter, it is read remotely everytime)

Your account is still with us (Received the final bill already)

AGL number.

AGL trying to offer $100 to go back to them after transferring. Called no less than 10 times over 2 days.