- Scam
Community report for 02 8111 6300 (0281116300): Robocall claiming phone service out of service, requesting language selection - likely phishing attempt.
Robocall Scam Reports for 02 8111 6300
One contributor has reported receiving a robocall from 02 8111 6300 (also written as 0281116300) claiming their phone service is out of service. The automated message prompted the recipient to press 1 for Chinese or 2 for English, a classic phishing technique designed to confirm the number is active and engaged.
This call originated from a local NSW service provider allocation (Symbio Networks), though the actual caller likely spoofed the number to appear legitimate. The robocall employed both urgency and language selection as tactics to manipulate recipients into responding, which would flag the number as active for future scam campaigns.
What the Robocall from 02 8111 6300 Claims
The recorded message stated the recipient's phone was out of service that day. By requesting language preference via keypad input, the scammer achieved two goals: confirming a live, responsive number and potentially redirecting to a follow-up phishing or credential-harvesting call.
Contributors who receive similar robocalls from 0281116300 should recognise that legitimate service providers never ask customers to confirm language preference via automated prompts or request urgent action through press-button menus during service outages.
Report Patterns and Timing
The single report of 02 8111 6300 was received via an answered call in late March 2026. While limited data prevents detailed timing analysis, the robocall nature and spoofed number allocation suggest this campaign may target multiple recipients across NSW with similar urgency-based messaging.
What to Do If You Receive a Call from 02 8111 6300
If 0281116300 or a similar robocall claiming service outage contacts you:
- Do not: Press any number, respond to prompts, or stay on the line
- Do: Hang up immediately and independently verify service status by checking your provider's website or calling their official support line
- Do: Block the number on your phone to prevent repeat contact
- Do: Be aware that legitimate service providers contact customers via SMS or email first, never through automated robocalls demanding immediate action
How to Report 02 8111 6300
If you receive similar robocalls from 02 8111 6300, report them to:
- ACMA (Australian Communications and Media Authority): Submit your report at acma.gov.au - they track robocall patterns and can issue warnings
- Scamwatch: Report the full details of the call at scamwatch.gov.au, including the exact message and timing
- Reverseau: Contribute your report to help other Australians identify this number and similar scam campaigns
Why Robocalls Ask for Language Selection
Scammers use language-selection prompts to confirm active, attentive recipients. When you press a key, you've provided proof the number reaches a real person - valuable data sold to other scammers or used for follow-up phishing attempts. Legitimate companies handle language preferences through secure account portals or trained customer service representatives, never through automated robocalls during claimed service emergencies.
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SCAM message from Asian woman saying phone out of service today, press 1 for Chinese 2 for English
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WRITE A REVIEWFrequently Asked Questions
What should I do if I pressed a number when 02 8111 6300 called?
Do not panic. Pressing a key only confirms your number is active - it does not grant the scammer access to your account or device. Block 0281116300 immediately, monitor your account for suspicious activity, and report the call to ACMA at acma.gov.au. If the robocall continues or you receive follow-up calls, escalate the report to your phone service provider.
Is 02 8111 6300 really from Symbio Networks?
No. While 0281116300 appears allocated to Symbio Networks (a legitimate NSW provider), scammers regularly spoof legitimate business numbers. The robocall's content (fake service outage, language selection prompt) is not a genuine Symbio service. Contact Symbio directly via their official website to confirm they did not initiate the call.
Why did the robocall use an Asian woman's voice?
Scammers use recorded voices to scale phishing campaigns across thousands of numbers simultaneously. The voice is irrelevant to the scammer's location or identity - it's simply a low-cost automation tactic. What matters is the claim itself (service outage) and the prompt (press 1 or 2), both designed to trigger urgent response from 02 8111 6300 recipients.
Could this robocall from 0281116300 be a legitimate network test?
No. Legitimate service providers never test networks using urgent claims of service outage or language-selection prompts that encourage keypresses. Real service status notifications come via official SMS, email, or in-app alerts, never through robocalls asking for immediate action on 02 8111 6300.
What happens if I don't press a number on the 0281116300 robocall?
You've made the right choice. Not responding to the prompt prevents confirmation of your number. Simply let the call end and block 02 8111 6300. If the robocall persists, your phone provider can implement network-level blocking for this spoofed number.
Should I report this to my phone provider?
Yes. Contact your service provider and mention the robocall from 02 8111 6300 claiming service outage with a language-selection prompt. They can log the incident, confirm it wasn't sent by them, and apply network-level filters. Also report to ACMA at acma.gov.au so the pattern is tracked across Australian networks.