- Scam
Community report for 02 8106 9969 (0281069969): AI bot impersonating bank staff. One contributor identified automated voice claiming to be from their bank.
Bank Impersonation via AI Bot - 02 8106 9969
A contributor has reported receiving a call from 02 8106 9969 (also written as 0281069969) in which the caller claimed to represent their bank under the name "Olivia". The contributor quickly identified that the voice was not human - the caller was an AI bot rather than genuine bank staff. This type of AI-enabled impersonation represents an escalation in scam sophistication, allowing bad actors to conduct initial contact with automated voices before potentially transferring to human operatives.
The number 0281069969 is allocated as a local service through Symbio Networks in NSW. The use of a legitimate-appearing local number combined with an AI bot posing as bank staff creates a convincing facade designed to build initial trust before requesting sensitive information or authorising fraudulent transactions.
What the Caller from 02 8106 9969 Presented
According to the report, the caller identified themselves as "Olivia" from the contributor's bank. The use of a personal name is a common impersonation tactic intended to personalise the interaction and increase perceived legitimacy. The fact that the contributor recognised the voice as artificial (an AI bot rather than a human) suggests the bot may have had speech patterns or characteristics that revealed its nature, or the contributor was sufficiently experienced to detect the deception.
The contributor did not report what the AI bot was requesting or the specific reason for the call. However, typical bank impersonation scams using this approach often claim account security issues, unusual transaction alerts, or requests to verify personal details.
What to Do If You Receive a Call from 02 8106 9969
If you receive a call from 02 8106 9969 claiming to be from your bank, do not engage with requests for personal information, passwords, PINs, or authorisation codes. Legitimate banks will never initiate contact requesting these details over the phone.
Hang up immediately and contact your bank directly using the phone number on your bank statement or card - not a number provided by the caller. Verify through your official banking app or website whether there are any genuine alerts or issues with your account. Many banks have dedicated fraud lines for reporting suspicious contact.
If the caller is an automated AI bot, you can simply disconnect the call. Do not press any buttons or respond to prompts, as these may be used to confirm your number is active for targeting future scams.
How to Report 02 8106 9969
Report this number to the Australian Communications and Media Authority (ACMA) at acma.gov.au and to Scamwatch at scamwatch.gov.au. Both agencies collect reports of scam activity to identify patterns and issue public warnings.
If you believe your bank details or personal information may have been compromised during the call, contact your bank's fraud team immediately to monitor your account and consider placing a fraud alert.
You can also contribute your experience to Reverseau to help other Australians recognise this number and tactic. Community reports like these build safety intelligence that protects others from the same scam.
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Bloke claimed to be Olivia from the bank but it was an AI bot, get it blocked
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WRITE A REVIEWFrequently Asked Questions
How can I tell if a call claiming to be from my bank is actually from 02 8106 9969 or a scammer?
If the voice sounds robotic, unnatural, or AI-generated like the call from 02 8106 9969, it is definitely not your bank. Legitimate banks use human staff for customer contact. The contributor in this case identified 0281069969 as an AI bot immediately because the voice quality was artificial. Banks will never call asking for passwords, PINs, or full account details over the phone.
What should I do if I answer a call from 02 8106 9969 and recognise it as AI or a scam?
Hang up immediately. Do not press any buttons, respond to automated prompts, or engage with the caller. Do not provide any information. The contributor who reported 02 8106 9969 took the right action by identifying the bot and blocking it. Scammers may keep calling if you engage.
Can I block 0281069969 on my phone?
Yes. Most smartphones allow you to block individual numbers. After blocking 0281069969, calls from 02 8106 9969 will go directly to voicemail or be rejected. Check your phone's settings under 'Blocked Contacts' or 'Call Blocking'. You can also ask your phone service provider if they offer network-level blocking for known scam numbers.
Why would a scammer use an AI bot instead of a human caller?
AI bots allow scammers to scale their operation and contact many people at once without hiring staff. The bot from 02 8106 9969 may have been designed to handle initial contact, qualify targets, or attempt to extract basic information before transferring promising leads to human operatives. AI also makes it harder for people to identify the scam initially.
Is 02 8106 9969 actually a real bank number?
No. The number 02 8106 9969 (0281069969) is allocated as a local service in NSW through Symbio Networks, but it is not a genuine bank contact number. Scammers obtain or spoof local numbers to appear legitimate. Always verify calls by contacting your bank directly using the number on your official bank statement, card, or the bank's website-never use a number from the caller.
Should I report this to anyone other than ACMA and Scamwatch?
Yes. Contact your bank's fraud department to report the impersonation attempt involving 02 8106 9969. If you're concerned about identity theft, you can also report to ReportCyber at cyber.gov.au. Reporting to multiple agencies helps build a complete picture of scam networks. Contributing your report to Reverseau also helps the community recognise and avoid 0281069969.