- Scam
Community report for 02 8073 8901 (0280738901): Caller impersonated Telstra, claimed PayTV app was hacked, and requested remote access via AnyDesk.
Telstra Impersonation Scam Reports for 02 8073 8901
A contributor has reported receiving a scam call from 02 8073 8901 (also written as 0280738901) impersonating Telstra support. The caller claimed the recipient's PayTV Provider app had been compromised and urgently requested installation of remote access software to "fix" the issue. When questioned, a supposed supervisor responded in a foreign language before disconnecting. Verification with Telstra confirmed no legitimate contact had been initiated.
This impersonation tactic targets the intersection of app security concerns and Telstra brand trust. The caller's request for AnyDesk installation is a critical red flag, as remote access tools are commonly used in tech support scams to gain control of victim devices and steal banking credentials or personal data.
What the Caller from 02 8073 8901 Claimed
According to the report, the caller from 0280738901 stated that the recipient's PayTV Provider app had been hacked. They provided a Telstra Security number and initially maintained the impersonation. When the call was transferred to a "supervisor," that person spoke in a foreign language before disconnecting abruptly.
The core request was immediate action: downloading and installing AnyDesk remote access software. This urgency-based approach is designed to bypass critical thinking. The fact that a supposed supervisor couldn't communicate in English and hung up when challenged suggests the operation was designed to collapse under scrutiny.
Caller Behaviour and Red Flags
Several elements in this 02 8073 8901 call expose the scam:
- Unsolicited contact: Telstra does not initiate security alerts requiring app downloads via inbound calls
- Request for remote access: Legitimate telcos never ask customers to install AnyDesk or similar remote tools
- Language barrier: The "supervisor" speaking only a foreign language is inconsistent with Telstra support protocols
- Immediate disconnection when challenged: Genuine support staff would address concerns; scammers cut contact to avoid entrapment
- Vague app mention: "PayTV Provider" is generic; real Telstra communications reference specific service names
What to Do If You Receive a Call from 02 8073 8901
If 0280738901 calls you or a similar number makes this type of claim:
- Do not: Download any software they suggest, provide remote access, share personal or banking details, or return any callback number they provide
- Do: Hang up immediately, verify via Telstra's official website or the number on your bill, and block the number in your phone settings
- If unsure: Contact Telstra directly on 133 200 (official number from your bill or telstra.com.au) to confirm whether any security alert is legitimate
- Report the call: Document the date, time, and exact claims made for your records
How to Report 02 8073 8901
If you've received a similar call from 02 8073 8901 (0280738901), report it to the following Australian authorities:
- ACMA (Australian Communications and Media Authority): acma.gov.au - file a complaint about the misleading use of Telstra's identity
- Scamwatch: scamwatch.gov.au - report the impersonation and AnyDesk installation request; they maintain a public database of active scams
- Telstra directly: Contact Telstra's fraud team on 133 200 to report the impersonation of their brand
- ReportCyber: cyber.gov.au - report the attempt to gain remote access to your device
- Local police: Report via your state police cybercrime division if money or data was compromised
- Reverseau: Share your experience here to help other Australians identify this number
Understanding the AnyDesk Remote Access Risk
The request from 02 8073 8901 to install AnyDesk is the hallmark of a modern tech support scam. Once installed, AnyDesk gives the scammer complete control over your device, allowing them to access banking apps, email, photo galleries, and stored passwords. Many victims don't realise the damage until weeks later when fraudulent transactions appear or identity theft occurs. This is why legitimate software companies and telcos never request remote access via unsolicited calls.
Help others by sharing your experience with (02) 8073 8901!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
POTENTIAL SCAM Alert!! The caller claimed to be from Telstra saying that my phone App 'PayTV Provider' had been hacked and that I should download the 'Anydesk' App so it could be fixed. They offered a Telstra Security number than called over their 'supervisor' and spoke in a foreign language before ringing off. I contacted Telstra who advised me that Telstra had not made any contact with me.
Help others by sharing your experience with (02) 8073 8901!
WRITE A REVIEWFrequently Asked Questions
Is 02 8073 8901 really from Telstra?
No. The contributor who received the call from 02 8073 8901 (0280738901) verified directly with Telstra that they had not initiated any contact. Legitimate Telstra communications come from numbers you can verify on your account, and Telstra never requests remote access software or app downloads via cold calls. If you're ever unsure, hang up and call Telstra on 133 200 using the number from your bill.
What happens if I install AnyDesk after a call from 0280738901?
Installing AnyDesk gives the scammer full access to your device. They can see your screen, access banking apps logged into your browser, steal saved passwords, view personal files, and launch further attacks. If you've already installed it after contact from 02 8073 8901, uninstall it immediately, change all passwords, contact your bank, and file a report with cyber.gov.au.
Why did the supervisor speak a foreign language during the 02 8073 8901 call?
Speaking an unfamiliar language is a deflection tactic. When challenged, scammers often break character or become unintelligible to avoid being questioned further. The contributor's experience with 0280738901 shows this strategy collapsed when they pushed back-the supervisor simply hung up. Real Telstra supervisors communicate clearly in English and address customer concerns directly.
Should I call back the Telstra Security number provided by 02 8073 8901?
Absolutely not. The number provided by the caller from 02 8073 8901 (0280738901) is not Telstra's. Calling it would connect you back to the scammers, who could further manipulate you or steal additional information. Always initiate contact yourself using verified numbers: 133 200 for Telstra, or the number on your account statement.
How common are Telstra impersonation scams like the one from 02 8073 8901?
Telstra impersonation is one of the most frequent scam types in Australia, targeting the brand's large customer base and high trust factor. The specific approach used by 0280738901-claiming app compromise and requesting remote access-is a current variant circulating in late 2025. Scamwatch and ACMA track these patterns, so reporting your experience helps authorities and other Australians.
What should I do if I already downloaded AnyDesk before realising it was a scam from 02 8073 8901?
Act quickly: uninstall AnyDesk immediately, change passwords for email, banking, and other critical accounts from a different device, contact your bank and report potential fraud, and file reports with cyber.gov.au and your local police. Monitor your accounts closely for unauthorised activity. If the scammer accessed your device, they may have information enabling identity theft or further fraud attempts.