02 8011 1684 - 0280111684: Telstra Impersonation & Silent Call Reports

• Suspicious
• Scam

Community reports for 02 8011 1684 (0280111684): Callers impersonating Telstra claiming to be internet provider support, plus silent call incidents.

Telstra Impersonation Reports for 02 8011 1684

Three contributors have reported suspicious activity from 02 8011 1684 (also written as 0280111684), with two reports specifically describing callers falsely claiming affiliation with Telstra. The pattern involves callers asking unsolicited questions about internet service provider details when the recipient is not a Telstra customer.

One contributor received a call from 02 8011 1684 where the caller identified himself as "Ben" from Telstra and immediately began asking about the recipient's ISP. When challenged, the caller persisted with further questions rather than provide verification. The contributor recognised this as inconsistent with legitimate Telstra support and hung up immediately.

A second report about 0280111684 similarly describes a caller claiming Telstra affiliation who became evasive when asked for proof of identity. Rather than offering standard verification methods or reference numbers, the caller disengaged entirely once challenged.

Silent Call and Non-Service Responses from 02 8011 1684

One contributor reported receiving a call from 02 8011 1684 where no one spoke after answering. The line disengaged within seconds with no greeting or voice on either end. When the contributor later called the number back, a prerecorded message stated "The number you have dialled is not in service."

This pattern of silent calls followed by an "out of service" message when called back is characteristic of spoofed or disposable calling infrastructure often used in scam campaigns. The mismatch between an active incoming call and an inactive outbound number suggests the caller may be using call masking or temporary numbering.

Report Patterns and Timing

The three reports for 02 8011 1684 span early January 2026, with two scam reports arriving on consecutive days (8-9 January). One report references activity within the past week at time of submission. All three incidents occurred via answered calls rather than voicemail or SMS.

The number allocation shows 02 8011 1684 is registered as a local service in NSW through Symbio Networks, a legitimate Australian telecommunications provider. However, the use of this infrastructure by impersonators highlights how scammers can exploit local number ranges to appear credible.

What to Do If You Receive a Call from 02 8011 1684

If 02 8011 1684 calls you:

• Do not: Provide internet provider details, account numbers, or personal information. Do not confirm whether you are a customer of any service provider.
• Do not: Return the call to verify identity - use official contact details from your service provider's website instead.
• Do: Hang up immediately if the caller cannot provide a reference number or offer direct verification through your account.
• Do: Contact Telstra directly using the number on your bill or their official website if you have genuine concerns about your account.
• Do: Block the number 02 8011 1684 to prevent repeat calls.
• Do: Report the call to the ACMA and Scamwatch if you engaged with the caller.

How to Report 02 8011 1684

If you receive a call from 02 8011 1684 or similar Telstra impersonation attempts, report the incident to:

• Scamwatch: scamwatch.gov.au - provide the phone number 02 8011 1684, date, and details of the call
• ACMA (Australian Communications and Media Authority): acma.gov.au - report unwanted communications and potential fraud
• Telstra directly: Report the impersonation through your Telstra account or call 13 2200 to alert them of the scam
• Reverseau: Contribute your report here to help other Australians identify 0280111684 and similar numbers

Each report you submit strengthens the community intelligence and helps prevent others from falling victim to callers using 02 8011 1684.

Frequently Asked Questions