- Scam
Community report for 02 7264 2498 (0272642498): Caller impersonated Telstra, claimed critical internet error, requested access to devices.
Telstra Tech Support Impersonation Reports for 02 7264 2498
A contributor has reported a tech support scam involving 02 7264 2498 (also written as 0272642498). The caller impersonated Telstra and claimed the recipient had received a critical internet error message. The scammer used a follow-up call strategy, initially contacting from a different number before switching to 0272642498 when the first interaction was questioned.
The call from 02 7264 2498 involved a female caller with an Asian accent who specifically requested access to the recipient's devices. She asked about the type of phone being used and requested permission to open Google, a common tactic to establish remote access to personal devices. When informed that the recipient's computer was unavailable, the caller disconnected.
What Callers from 02 7264 2498 Claim
The caller from 02 7264 2498 stated the recipient had received a critical error message affecting their internet connection. This false claim was used to establish urgency and credibility. The scammer then pivoted to requesting device details and direct access, asking what type of phone the recipient owned and insisting they open Google.
The behaviour pattern suggests a multi-step approach: initial contact from one number to gauge interest, followed by a call from 02 7264 2498 when the recipient remained engaged. This tactic increases the appearance of legitimacy by seeming to come from different department extensions or follow-up specialists.
Call Patterns and Timing
The single report involving 02 7264 2498 indicates the call came through as an answered call. The contributor received two consecutive calls within seconds, first from 03 9962 0646 and then from 0272642498, suggesting the scammer was working through a contact list or using multiple numbers from the same operation.
The caller disconnected when device access was refused and the recipient proved unavailable for the scam to progress. This disconnect pattern is typical of tech support scams that rely on live interaction to guide victims through credential compromise.
What to Do If You Receive a Call from 02 7264 2498
If 02 7264 2498 calls you claiming to be from Telstra or another tech company:
- Do not: Open any applications, provide device access, or allow remote control of your computer or phone
- Do not: Confirm you have received error messages or technical issues
- Do not: Provide details about your devices, phone type, or operating systems
- Do: Hang up immediately if unsure about the caller's identity
- Do: Contact Telstra directly using the phone number on your bill or their official website to verify any claimed service issues
- Do: Block 02 7264 2498 if you receive further calls from this number
How to Report 02 7264 2498
If you receive a scam call from 02 7264 2498, report it to the following Australian government authorities:
- Scamwatch - scamwatch.gov.au - provides advice and publishes current scam alerts
- ACMA (Australian Communications and Media Authority) - acma.gov.au - regulates telecommunications and can investigate scam calls
- ReportCyber - cyber.gov.au - if the scam involved attempts to access your devices or personal data
You can also contribute your experience with 02 7264 2498 to Reverseau to help other Australians identify this number and protect themselves from similar scam attempts.
Help others by sharing your experience with (02) 7264 2498!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Call from 03 9962 0646 purporting to be from Telstra about them receiving Critical Error Message on Internet. Female; Asian accent. I said I was having trouble with my phone and quit call. A few seconds later I got a call from the same woman on another number 02 7264 2498. She wanted to know what sort of phone I had and me to open Google on my phone. I said I only used phone as a phone. Asked about my computer; I said it was in for repairs and it would be next week before I got it. Call cut.
Help others by sharing your experience with (02) 7264 2498!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer call from 02 7264 2498 pretending to be Telstra?
Tech support scams using numbers like 02 7264 2498 rely on impersonating legitimate companies to establish trust. The caller gains credibility by referencing real services (internet connection issues) before requesting device access to install malware, steal credentials, or commit fraud. The report involving 02 7264 2498 shows the scammer used a follow-up call strategy to appear more legitimate.
Should I ever grant remote access if a caller from 02 7264 2498 claims to be from Telstra?
No. Legitimate Telstra support staff will never call unsolicited asking for remote access to your devices. If you receive a call from 02 7264 2498 or any unknown number claiming technical issues, hang up and contact Telstra directly using the number on your bill. The contributor who received the 02 7264 2498 call correctly refused this request.
What should I do if I've already opened Google or shared device access with someone who called from 02 7264 2498?
Change your passwords immediately for all online accounts, particularly banking and email. Run a security scan on your device using reputable antivirus software. Contact your bank if you've shared financial details. Report the call to Scamwatch (scamwatch.gov.au) and ACMA. If sensitive data was accessed, report to ReportCyber (cyber.gov.au). The contributor in the 02 7264 2498 report avoided compromise by limiting their engagement.
Could 02 7264 2498 be a legitimate Telstra number that's been spoofed?
Possibly. Scammers frequently spoof legitimate business numbers or use similar-looking numbers to create false credibility. The report of 02 7264 2498 shows this pattern - the caller also used 03 9962 0646 in the same interaction. Whether 02 7264 2498 is genuinely a Telstra line that's been spoofed or purely a scammer's number, you should never grant device access to unsolicited callers.
How do I verify if there's actually a critical error on my internet if someone from 02 7264 2498 claimed there is?
Check your internet connection yourself - if it's working normally, there is no critical error. Legitimate service providers only contact you about errors you've already noticed and reported. Never rely on an unsolicited call from 02 7264 2498 or similar numbers to confirm technical problems. If you're concerned about your connection, contact Telstra directly using the number on your bill.
What's the difference between this 02 7264 2498 scam and legitimate tech support?
Legitimate support: you initiate contact, they verify your account details, they don't ask for remote access unprompted, they won't pressure you. Scams like the 02 7264 2498 call: unsolicited contact, claims of pre-existing errors you haven't noticed, immediate requests for device access, urgency and pressure tactics. The 02 7264 2498 report shows the caller disconnected when access was refused, confirming it was a scam.