- Suspicious
02 7259 1819 (0272591819): One contributor reports a caller impersonating Telstra, claiming account changes and requesting personal information.
Telstra Impersonation Reports for 02 7259 1819
A contributor has reported receiving a call from 02 7259 1819 (also written as 0272591819) where the caller claimed to represent Telstra and stated they had detected changes on the recipient's account. The caller then attempted to get the contributor to provide personal information to "fix" the supposed account issues. The contributor recognised this as suspicious because Telstra does not initiate contact this way.
This NSW-based number, allocated to Symbio Networks Pty Ltd, was used to impersonate a major Australian telecommunications provider. The tactic of claiming account changes is commonly used in impersonation scams to create urgency and bypass natural scepticism.
What the Caller from 02 7259 1819 Claimed
According to the report about 0272591819, the caller stated they had identified changes on the recipient's account and offered to help fix them. The call was designed to obtain personal information from the contributor under the pretence of account verification or correction.
This approach exploits trust in the Telstra brand and relies on recipients being unaware that legitimate telecommunications providers do not contact customers unsolicited to request personal details for account fixes. The fact that the contributor immediately recognised the inconsistency with Telstra's actual practices suggests this impersonation was not particularly sophisticated, but the attempt itself is a clear red flag.
What to Do If You Receive a Call from 02 7259 1819
If 02 7259 1819 calls you:
- Do not: Answer questions about your account, provide personal information, passwords, credit card details, or banking information
- Do not: Confirm your identity or agree to any account changes the caller proposes
- Do: Hang up immediately if the caller claims to be from Telstra or any other service provider and is asking for personal details
- Do: Contact Telstra directly using the phone number on your bill or their official website to verify any claims about your account
- Do: Block 0272591819 if the number calls again
- Do: Remember that legitimate companies never ask for passwords or sensitive personal information via unsolicited calls
How to Report 02 7259 1819
If you receive a similar call from this number, report it to the following Australian authorities:
- Report to Scamwatch at scamwatch.gov.au with details of the call, what was claimed, and any information you shared
- Lodge a complaint with the Australian Communications and Media Authority (ACMA) at acma.gov.au to help track telecommunications-based scams
- Report the incident to Telstra directly if you are a Telstra customer, as they can investigate impersonation attempts
- Add the number 0272591819 to your phone's block list to prevent future calls
- Contribute your own report to Reverseau so other Australians can see the activity on this number
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What Our Users Reviewed
claimed to see changes on my account and wanted to fix them, but Telstra doesn't call like that
Help others by sharing your experience with (02) 7259 1819!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to see changes on my Telstra account?
The caller from 02 7259 1819 used this approach to create a sense of urgency and concern, making the recipient more likely to engage and provide personal information. By pretending there are account issues, the scammer aims to bypass your natural caution and get you to "verify" your identity with details like passwords or card numbers.
How can I verify if a call really is from Telstra?
Never take the caller's word for it. If 0272591819 or any number claims to be Telstra, hang up and call Telstra directly using the number on your phone bill or their official website. Legitimate companies expect customers to verify calls this way and won't be offended by the extra step.
What information should I never give over the phone to 02 7259 1819 or similar callers?
Do not provide your full name beyond what they may already know, date of birth, account numbers, PIN codes, passwords, credit card or bank details, Medicare number, driver's license number, or any other identity verification information. The contributor who reported 0272591819 wisely refused to share details when the request seemed suspicious.
Is it safe to call back a number like 02 7259 1819 if they don't leave a voicemail?
No. Calling back 0272591819 or any unknown number that doesn't leave a message is not safe, especially if you suspect it may be a scam. If it were a legitimate company, they would leave a voicemail explaining why they called. Scammers often hope you'll call back so they can proceed with their scheme.
What should I do if I already gave information to a call from 02 7259 1819?
Contact your bank or service provider immediately to report the incident. If you shared banking details, ask your bank to monitor your account for unauthorised transactions. Report the number 0272591819 to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au so authorities can track the scam.
Why does Scamwatch and ACMA need to know about calls from 0272591819?
Reports about 02 7259 1819 help Australian authorities identify scam patterns, track which numbers are being used for impersonation, and build evidence to take action against the operators. The more people who report calls from 0272591819, the stronger the case for authorities to investigate and shut down the operation.