- Scam
02 7259 1810 (0272591810): Community report of caller impersonating Telstra, claiming urgent security issue with internet service.
Telstra Impersonation Report for 02 7259 1810
One contributor has reported receiving a call from 02 7259 1810 (also written as 0272591810) where the caller impersonated Telstra and claimed there was a security issue with their internet service. The call employed urgent language designed to pressure the recipient into immediate action, a common tactic in telecom impersonation scams.
The number is allocated to Symbio Networks Pty Ltd, a legitimate Australian internet service provider operating in NSW. However, scammers routinely spoof or misuse service provider numbers to appear legitimate during calls. The fact that 0272591810 is associated with a real local service provider may have been used to increase the credibility of the false claim about the recipient's Telstra internet.
What the Caller Claimed
The caller from 02 7259 1810 stated there was a security issue with the recipient's Telstra internet connection. No further details about the specific nature of the claimed issue were provided in the report, but this type of opening is typical in tech support scams where callers build urgency before requesting remote access, payment, or personal information.
Why This Matters
Telstra impersonation scams targeting internet security are designed to exploit the urgency many people feel about their connectivity and data safety. A caller claiming to represent your internet provider has immediate credibility, especially when they reference your actual service provider by name. Contributors who fall for these calls have reported being directed to download remote access software, provide banking details, or purchase "security credits" before the scammer disconnects.
What to Do If You Receive a Call from 02 7259 1810
If 02 7259 1810 or a similar number calls claiming to be from Telstra:
- Do not: Provide personal information, passwords, or banking details; allow remote access to your device; click links or download software suggested by the caller
- Do: Hang up immediately; independently verify the call by contacting Telstra directly using the number on your bill or their official website; enable call blocking on your phone
- Report the call: Screenshot the caller ID and time if possible before blocking
How to Report 02 7259 1810
If you receive a scam call from 02 7259 1810 or suspect telecom impersonation:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report to Scamwatch at scamwatch.gov.au with details of the call and what was claimed
- Contact Telstra directly to report the impersonation so they can alert their fraud team
- Report the number on Reverseau to help other Australians identify similar calls
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What Our Users Reviewed
Claimed security issue with Telstra internet
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer call from a number linked to an internet provider?
Scammers often spoof legitimate service provider numbers or use numbers in the same range as real providers to appear trustworthy. When 02 7259 1810 displays on your caller ID with an associated provider name, it creates false confidence. The caller then exploits this perceived legitimacy by claiming an urgent security issue. Always hang up and call your provider directly using the number on your bill.
What should I do if I already gave information to a caller from 02 7259 1810?
If you provided banking details, passwords, or allowed remote access after a call from 02 7259 1810, contact your bank immediately and consider freezing your credit. Report the incident to ACMA (acma.gov.au), Scamwatch (scamwatch.gov.au), and Telstra. Change any passwords you may have disclosed. Monitor your accounts for suspicious activity.
How can I verify if a call about my internet is really from Telstra?
Never trust the caller ID alone. If someone calls about your Telstra service, hang up and independently call Telstra using the number on your bill or their official website. Telstra will never call asking you to download software, provide passwords, or pay emergency fees during an unsolicited call. This independent verification is the only way to confirm if 02 7259 1810 or any number is actually your provider.
What is an 'urgent security issue' scam?
Callers using urgency tactics claim your internet, computer, or account has a critical problem requiring immediate action. They pressure you to act before you can think clearly or verify their claims. A caller saying your Telstra internet from 02 7259 1810 has a security issue is using this urgency tactic to bypass your natural caution. Real security issues are resolved through your provider's secure systems, not emergency phone calls.
Should I answer calls from 02 7259 1810?
If 02 7259 1810 continues to call after you've hung up once, block the number in your phone settings. You can safely let unknown calls go to voicemail. If it is genuinely your internet provider trying to contact you, they will leave a voicemail or use an alternative method. Do not return calls to numbers that called you claiming to be from Telstra unless you initiated contact by calling them directly.
Is Symbio Networks (the provider allocated to 02 7259 1810) involved in this scam?
No. Symbio Networks is a legitimate NSW internet service provider. Scammers can use spoofed numbers or numbers in the same range as real providers without their knowledge or involvement. The fact that 0272591810 is allocated to Symbio Networks does not mean they are making the scam call. Report the number to ACMA and Symbio so they can investigate and protect their customers from number spoofing.