- Scam
02 7254 8251 (0272548251): Contributors report fake Telstra calls claiming internet service issues. Robocall voicemails in Mandarin threaten service suspension.
Telstra Impersonation Reports for 02 7254 8251
Two contributors have reported scam calls from 02 7254 8251 (also written as 0272548251) impersonating Telstra. The pattern involves callers falsely claiming to represent Telstra's customer service, requesting account updates or threatening service suspension. What makes these reports particularly concerning is the targeting of specific communities: one voicemail used Mandarin language, suggesting the scammers are specifically reaching out to Chinese-speaking customers.
The NSW-based number 02 7254 8251 appears to be using a local service allocation, which lends false credibility to the impersonation attempt. One contributor immediately identified the scam because they don't have an active Telstra plan, causing the caller to hang up when challenged.
What Callers from 02 7254 8251 Claim
Callers from 02 7254 8251 claim to represent Telstra and reference internet service issues or account problems. One contributor reported the caller mentioned their internet service without any preamble, assuming the victim would confirm an existing plan.
The robocall voicemail version delivers an automated message in Mandarin stating that the recipient needs to update their online account or their service will be suspended. The message explicitly offers a choice between English and Chinese language options, indicating deliberate targeting. This dual-language approach suggests the scammers have compiled lists of customers by language preference, likely obtained from data breaches or sold by third parties.
Call Patterns and Timing
Reports about 0272548251 span from March to November, suggesting ongoing activity. One voicemail was left during early morning hours (03:22 UTC on 25 March), a common pattern for robocall campaigns. The other call was answered during business hours on 6 November. The use of both live callers and automated robocalls indicates this may be an organised operation using multiple contact methods.
What to Do If You Receive a Call from 02 7254 8251
If 02 7254 8251 calls you:
- Do not: Confirm your Telstra account details, provide personal information, click any links sent via SMS, or call the number back
- Do: Hang up immediately, verify any Telstra claim by calling Telstra directly on 133 200 (their official customer service line), and block the number
- If you have an active Telstra plan: Check your account directly through the official Telstra app or website rather than following any caller's instructions
What to Do If You Receive a Voicemail from 02 7254 8251
Automated voicemails from 02 7254 8251 (whether in English or Mandarin) are scam messages:
- Do not: Call the number back, click any links in associated SMS messages, or visit any websites mentioned in the voicemail
- Do: Delete the voicemail, report it as spam, and block 0272548251 in your phone settings
- If suspicious: Contact Telstra directly on 133 200 using a phone number from an official bill or the Telstra website to verify the message
How to Report 02 7254 8251
- Report to Scamwatch at scamwatch.gov.au - include the exact wording of what the caller said
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au for robocalls and impersonation attempts
- If you received an SMS as part of this scam, forward it to 0429 999 888 (ACMA's spam reporting number)
- Report on Reverseau to help other Australians identify this number
- If you provided any personal information, contact Telstra on 133 200 and consider checking your credit report at equifax.com.au or experian.com.au
Help others by sharing your experience with (02) 7254 8251!
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What Our Users Reviewed
claimed to be Telstra about my internet but I don't even have a plan with them, hung up when I said that
Chinese voice message saying need to update online account or service suspended, repeated in Mandarin with choice of English or Chinese, targeting Chinese speakers
Help others by sharing your experience with (02) 7254 8251!
WRITE A REVIEWFrequently Asked Questions
Why is 02 7254 8251 claiming to be Telstra when I don't have a plan with them?
Scammers use robocalls and mass calling campaigns to reach large numbers of people. They rely on the fact that some recipients will have Telstra plans and will engage with the call. One contributor to this report didn't have Telstra service, which allowed them to immediately identify the scam. The caller from 0272548251 hung up when challenged, confirming the impersonation.
What does the Mandarin voicemail from 0272548251 say exactly?
The robocall voicemail from 02 7254 8251 delivers an automated message in Mandarin Chinese stating that the recipient needs to update their online account or their service will be suspended. It offers callers the option to proceed in English or Chinese, suggesting the scammers deliberately target Chinese-speaking customers with compiled contact lists.
Is 02 7254 8251 actually a Telstra number?
No. While 0272548251 is allocated as a local service NSW number, Telstra does not use this number for customer service. Telstra's official customer service line is 133 200. If you receive a call from 02 7254 8251 claiming to be Telstra, hang up and call 133 200 directly using a number from your Telstra bill or the official website to verify any claims.
Why did the caller from 02 7254 8251 hang up when questioned?
Scammers using impersonation tactics often disconnect when challenged or questioned about details they cannot provide. One contributor to this report said they told the caller they don't have a Telstra plan, and the caller immediately hung up. This is typical behaviour - scammers prefer to target vulnerable or uncertain callers rather than engage with someone who is alert.
Should I be concerned if I received a call from 0272548251?
Yes, if you received a call or voicemail from 02 7254 8251 claiming to be from Telstra, you should treat it as a scam. Do not provide any personal or account information. If you're unsure whether Telstra has contacted you legitimately, call 133 200 directly or log into your Telstra account through the official app or website. Do not use any contact details provided by the caller from 0272548251.
What should I do if I already provided information to someone claiming to call from 02 7254 8251?
Contact Telstra immediately on 133 200 to report the call and check your account for unauthorised activity. If you provided banking details, password, or other sensitive information, contact your bank directly. You can also report the incident to Scamwatch at scamwatch.gov.au and request a free credit report from equifax.com.au or experian.com.au to monitor for identity theft related to this number.