- Scam
Community report for 02 7252 5020 (0272525020): Caller impersonated Commonwealth Bank, claimed card activity issue, and requested personal details via keypad entry.
Commonwealth Bank Impersonation Report for 02 7252 5020
One contributor has flagged 02 7252 5020 (also written as 0272525020) for impersonating Commonwealth Bank. The caller claimed there was suspicious activity on the recipient's card and requested confirmation of personal details by pressing numbers on the keypad - a common social engineering tactic designed to extract sensitive information while creating urgency.
This report is particularly concerning because legitimate banks never ask customers to confirm sensitive details via keypad input during unsolicited calls. The combination of impersonation and personal information requests suggests a coordinated attempt to steal banking credentials.
What the Caller from 02 7252 5020 Claimed
According to the community report, the caller identified themselves as representing Commonwealth Bank and referenced card activity to establish legitimacy. They then directed the recipient to enter personal details using the phone keypad - a technique that bypasses the need for the caller to actually hear sensitive information while still capturing it through tone recognition or call routing systems.
The urgency embedded in the message (suggesting immediate card activity issues) is designed to pressure the recipient into complying without verification. Contributors receiving calls from 0272525020 with similar claims should be extremely cautious, as this exact pattern is a hallmark of financial institution impersonation scams.
Report Details and Timing
The report for 02 7252 5020 came through as an answered call on 7 January 2026. The number is allocated as a local service in NSW through Symbio Networks. While we currently have one report for this number, the specificity of the impersonation and the professional-sounding approach suggest this may be part of a broader campaign targeting Commonwealth Bank customers.
What to Do If You Receive a Call from 02 7252 5020
If 02 7252 5020 calls claiming to be from your bank:
- Do not: Press any keypad numbers, confirm personal details, provide card numbers, or follow the caller's instructions
- Do: Hang up immediately and contact Commonwealth Bank directly using the number on the back of your card or their official website
- Do: Verify any claimed card activity through your own banking app or by visiting a branch in person
- Do: Report the call to the bank directly so they can flag it internally
Banks will never ask you to confirm details via keypad input. If you're unsure whether a call is legitimate, disconnect and call your bank back using an official number you know is correct.
How to Report 02 7252 5020
If you've received a call from 02 7252 5020 with similar impersonation or requests for personal information:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they investigate telecommunications fraud and scams
- Report to Scamwatch at scamwatch.gov.au - Australia's official scam reporting service
- Contact Commonwealth Bank directly to report the fraudulent use of their name
- Add your report to Reverseau to help other Australians identify this number and stay safe
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What Our Users Reviewed
Claimed to be Commonwealth Bank about card activity, asked me to press numbers to confirm details
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer ask me to enter details on the keypad instead of speaking them aloud?
Keypad entry captures your responses in a way that's harder to trace back directly to the caller. When you press numbers representing digits or responses, the system can record or process that input without the caller needing to explicitly hear sensitive information. This also prevents your voice from creating an audio trail. If Commonwealth Bank (or any bank) calls you, they already have your details on file - they would never ask you to re-confirm them via keypad.
If I already entered information after receiving a call from 02 7252 5020, what should I do?
Contact Commonwealth Bank immediately using the phone number on your card or their official website. Inform them you may have been targeted by a scam impersonating their institution and entered details via keypad. Ask them to check for any unauthorised activity on your accounts. Consider placing a fraud alert with your bank and monitoring your accounts closely for suspicious transactions. You should also report the number 02 7252 5020 to ACMA at acma.gov.au.
How can I verify if a call claiming to be from my bank is actually legitimate?
Never proceed with a call from 02 7252 5020 or any unknown number claiming to be your bank. Instead, hang up and call Commonwealth Bank directly using the number on the back of your card, on your statements, or from their official website. Legitimate banks will understand and expect this. They will never be offended if you verify a call this way - it's actually the safest approach to protect yourself.
What should I do if I receive repeated calls from 0272525020?
Block the number 02 7252 5020 in your phone's settings or through your carrier. After blocking, report each call to ACMA and to your bank. If you receive calls from multiple similar numbers claiming to be Commonwealth Bank, inform the bank immediately as this may indicate a larger coordinated fraud campaign. Also report the pattern to Scamwatch at scamwatch.gov.au.
Is 02 7252 5020 actually a Commonwealth Bank number?
No. While 0272525020 is allocated as a local NSW service, legitimate Commonwealth Bank customers should only contact the bank using official phone numbers listed on their website or banking app, not numbers that call you unsolicited. Scammers often spoof or use legitimate-sounding numbers to create false credibility. If a call claims to be from Commonwealth Bank, always verify independently using an official channel.
What's the difference between a scammer impersonating a bank and a legitimate security call?
Legitimate banks will never ask you to confirm sensitive details via keypad input during unsolicited calls. Commonwealth Bank may contact you if they detect unusual activity, but they will never pressure you to enter card details, PINs, or other sensitive information through your phone. If any call from 02 7252 5020 or similar creates pressure to act immediately, that's a major warning sign. Hang up and contact your bank directly using an official number to discuss any legitimate security concerns.