- Scam
Community report for 02 7252 5009 (0272525009): Robocall impersonating mobile provider, claiming service cutoff and requesting button presses.
Mobile Service Impersonation Robocall from 02 7252 5009
One contributor has reported a robocall from 02 7252 5009 (also written as 0272525009) impersonating a mobile service provider. The caller claimed the recipient's mobile service was being cut off and pressured them to press buttons to prevent disconnection. This is a classic scam pattern designed to trick people into automated prompts that either compromise their phone or extract personal information.
The number 0272525009 was allocated as a local service in New South Wales through Symbio Networks. The robocall nature of the call from 02 7252 5009 suggests an automated dialling system delivering the same scripted message to multiple targets, increasing the likelihood that other Australians have received similar calls.
What the Caller from 02 7252 5009 Says
According to the contributor's report, the caller from 02 7252 5009 falsely claimed their mobile service was about to be disconnected. The robocall then instructed the recipient to press buttons on their phone keypad, presumably to either confirm account details or proceed with a fake "payment process." This urgency-based tactic is designed to bypass critical thinking and prompt immediate action.
The impersonation of a legitimate mobile provider is particularly effective because most people expect occasional service notifications. By claiming an imminent cutoff, the caller creates artificial time pressure that encourages people to comply without verifying the claim through official channels.
Report Details and Timing
The single report about 0272525009 was received on 7 January 2026 via an answered call. The contributor engaged with the call long enough to hear the service disconnection claim and button-press instructions before recognising the scam pattern. This timing suggests the robocall was actively circulating in early January, though the automated nature means 02 7252 5009 may have been used for similar calls across multiple dates.
What to Do If You Receive a Call from 02 7252 5009
If 02 7252 5009 calls you:
- Do not: Press any buttons, follow voice prompts, or stay on the line
- Do not: Provide any personal, account, or payment information
- Do not: Return the call to any number the robocall provides
- Do: Hang up immediately
- Do: Block the number 0272525009 on your phone
- Do: Verify any service issues by calling your actual mobile provider directly using the number on your bill or their official website, never a number from an unsolicited call
How to Report 02 7252 5009
If you receive a call from 02 7252 5009 or suspect you've been targeted by this robocall scam, report it to Australian authorities:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au, which monitors and investigates illegal robocalls
- Report to Scamwatch (scamwatch.gov.au), the official Australian government consumer fraud reporting service
- If you believe you've been scammed or compromised, report to ReportCyber at cyber.gov.au
- Register the number with the Do Not Call Register at donotcall.gov.au to prevent future contact (though scammers often ignore this)
- Help other Australians by reporting your experience on Reverseau so the community can identify the pattern
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What Our Users Reviewed
claimed my mobile service getting cut off, wanted me to press buttons
Scammers. And pretty shit ones at that!!
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WRITE A REVIEWFrequently Asked Questions
Why would 02 7252 5009 claim my mobile service is being cut off?
This is a social engineering tactic. By creating false urgency and impersonating your actual mobile provider, the scammer at 0272525009 bypasses your natural caution and pushes you to take immediate action without verification. Legitimate providers contact you through official channels and allow time to resolve issues.
What happens if I press the buttons the robocall from 02 7252 5009 requests?
Pressing buttons on your phone during a call from 0272525009 could trigger various outcomes depending on the scam's sophistication: it may confirm your number is active (selling it to other scammers), route you to a fake customer service line that steals information, or in some cases compromise your phone with malware. Do not engage with any prompts.
Is 02 7252 5009 really from my mobile provider?
No. The call from 0272525009 is impersonating your mobile provider. Legitimate providers use official customer service numbers listed on your bill and in their apps. If you're unsure about a service issue, hang up and call your provider directly using the contact details you know are genuine.
Can I get in trouble for not pressing the buttons from 02 7252 5009?
No. There are no consequences for ignoring or hanging up on calls from 02 7252 5009. Threatening calls claiming legal action or service termination are scare tactics used to force compliance. Hanging up on 0272525009 is always the safe choice.
Should I block 02 7252 5009 on my phone?
Yes. Blocking 0272525009 will prevent the number from reaching you in future. Most modern phones have a built-in block feature accessible through recent call logs. If the same caller uses different numbers, continue blocking each one as they appear.
Why is 02 7252 5009 still making calls if it's been reported?
Robocall scammers operate from networks that are difficult to shut down instantly. While ACMA investigates reports of 0272525009, enforcement takes time. The robocall system may still be active across multiple numbers or have already moved to a different number. Reporting to Scamwatch, ACMA, and blocking on your phone protects you while authorities work to stop the campaign.