02 7251 0299 - 0272510299: Optus Impersonation Scam

• Scam

Community report for 02 7251 0299 (0272510299): Caller impersonated Optus, offered fake discount, and attempted to phish for email password reset codes and personal information.

Optus Impersonation Scam on 02 7251 0299

A contributor received a call from 02 7251 0299 (also written as 0272510299) in which the caller claimed to represent Optus and offered a discount on services. The caller's actual goal was to extract sensitive information through social engineering tactics.

During the call to 02 7251 0299, the scammer asked the contributor to provide a code that had been sent to their phone. This code was not for any legitimate Optus purpose - it was actually a password reset code for the contributor's email account. By requesting this code, the caller was attempting to gain unauthorised access to the contributor's email, which would then provide a gateway to other accounts and personal information.

How the Scam on 02 7251 0299 Works

This type of impersonation targets the trust people have in their service providers. The caller from 0272510299 used several manipulation tactics:

• Impersonation: Claimed to be from a legitimate provider (Optus) to establish credibility
• Phishing: Requested authentication codes under false pretences
• Information harvesting: Sought to obtain codes that would unlock access to personal email and linked accounts

The sophistication lies in the fact that 02 7251 0299 callers know that legitimate password reset codes are real communications - they simply misrepresent the reason for requesting them. Once a scammer obtains email access through a reset code, they can reset passwords on banking apps, payment platforms, and other services linked to that email.

What to Do If You Receive a Call from 02 7251 0299

If 0272510299 or a similar number calls you claiming to be from Optus or any service provider:

• Do not: Provide any codes sent to your phone, regardless of what the caller claims
• Do not: Confirm personal details, account numbers, or email addresses
• Do not: Return the call if they ask you to hang up and call back
• Do: Hang up immediately and call the official Optus customer service number from their website or your bill
• Do: Verify any discount offer through your official Optus account or app, not through incoming calls
• Do: Block 02 7251 0299 on your phone to prevent repeat contact

Why Password Reset Codes Are a Target

Scammers targeting 0272510299-style numbers focus on authentication codes because they bypass traditional password protection. When you receive a code for resetting your email password, that code is the skeleton key to your digital life. The contributor who received the call from 02 7251 0299 correctly recognised the request as suspicious and did not provide the code, protecting their email and all linked accounts.

Report This Number

To report the scam call from 02 7251 0299 (0272510299):

• Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
• Report to Scamwatch at scamwatch.gov.au with details of what was said
• Report to Optus directly through their official fraud reporting channels
• If you provided any information, report to ReportCyber at cyber.gov.au
• Contribute your own experience on Reverseau to help other Australians identify this number

Frequently Asked Questions