- Scam
Community report for 02 7249 3115 (0272493115): Caller impersonated Optus support claiming internet issues, became aggressive when questioned.
Optus Impersonation Report for 02 7249 3115
A contributor has reported receiving a call from 02 7249 3115 (also written as 0272493115) from someone claiming to be Sam Smith from Optus. The caller alleged there were internet issues affecting the recipient's account and needed to discuss service problems. When the contributor questioned the caller's legitimacy, the interaction became hostile, with the caller using aggressive and abusive language.
This type of impersonation targeting Optus customers is a recognised scam tactic. Scammers rely on the familiarity of major ISP names to establish false credibility and pressure victims into revealing account details, payment information, or granting remote access to devices. The aggressive behaviour when challenged is a common red flag indicating the caller had deceptive intent.
What the Caller from 02 7249 3115 Claimed
The caller identified themselves as Sam Smith from Optus and stated there were internet connectivity issues on the account. Rather than providing specific technical details or offering to resolve the problem through standard support channels, the caller's approach shifted to aggression when questioned about their legitimacy.
This pattern differs from genuine Optus support calls, which follow established protocols, provide verifiable reference numbers, and remain professional even when customers express doubt. The hostile reaction from 0272493115 when challenged is inconsistent with legitimate customer service behaviour and suggests the caller was attempting to manipulate rather than assist.
What to Do If You Receive a Call from 02 7249 3115
If 02 7249 3115 calls you:
- Do not: Confirm account details, provide passwords, or grant remote access to your device
- Do not: Return the call to the number shown on your phone, as scammers control both ends
- Do not: Engage with aggressive or abusive behaviour - hang up immediately
- Do: Let the call go to voicemail if you don't recognise the number
- Do: Block 0272493115 to prevent repeat calls
- Do: Contact Optus directly using the number on your invoice or their official website to verify any claimed issues with your account
- Do: Report the number to ACMA and Scamwatch if you believe it's being used for fraud
How to Report 02 7249 3115
If you've received a call from 02 7249 3115 attempting to impersonate Optus or another service provider, report it to Australian authorities and your service provider:
- ACMA (Australian Communications and Media Authority): Report to acma.gov.au - they investigate illegal calling behaviour
- Scamwatch: Report the scam at scamwatch.gov.au for inclusion in their scam tracker
- Optus directly: Contact Optus customer support through your account to report the impersonation attempt
- Reverseau: Contribute your experience on Reverseau so other Australians can identify calls from 0272493115
Including specific details (time of call, what was claimed, how the caller behaved) helps authorities identify scam patterns and protect other customers from the same tactics.
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What Our Users Reviewed
Claimed to be Sam Smith from Optus about internet issues, got foul-mouthed in Indian
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WRITE A REVIEWFrequently Asked Questions
Should I answer if 02 7249 3115 calls me about my internet?
No. Legitimate ISPs like Optus will never cold-call about service issues without a prior ticket or complaint logged by you. If you're concerned about your internet, contact Optus directly using the number on your invoice or their official website. Do not return a call to 0272493115 as scammers control both ends of the call.
What should I do if I already gave information to the caller from 02 7249 3115?
Contact Optus immediately on their official number to report the incident and request they review your account for unauthorised activity. If you provided banking or payment details to 0272493115, contact your bank and consider changing passwords for any accounts discussed during the call. Report the incident to Scamwatch and ACMA.
How can I verify if a call claiming to be from Optus is legitimate?
Never trust caller ID alone - scammers spoof legitimate numbers. Legitimate Optus support will provide you with a ticket or reference number and will not pressure you for immediate payment or remote access. If someone from 02 7249 3115 or any number claims to be from Optus, end the call and ring Optus directly on their official customer service number to verify.
Why did the caller from 0272493115 become aggressive when questioned?
Scammers often become hostile or abusive when their story is challenged because they rely on social pressure and urgency to manipulate victims into complying. Genuine support staff from 02 7249 3115 would not use aggressive language - they would calmly verify your identity and work through the issue professionally. Aggression is a major red flag.
Is 02 7249 3115 actually an Optus number?
This number does not appear to be officially affiliated with Optus based on community reports. Scammers often spoof or impersonate well-known company names and may use random or spoofed phone numbers. Even if 0272493115 displayed as an Optus number on your phone, it could be spoofed. Always verify by calling the official Optus customer service number independently.
What is the best way to block 02 7249 3115 on my phone?
Most smartphones allow you to block numbers directly through your call history or contacts app. On iPhone, open the call from 0272493115 in your recent calls, tap the info icon, and select 'Block this Caller'. On Android, long-press the number in your call log and choose 'Block number'. You can also contact your phone provider to block 02 7249 3115 at the network level.