- Scam
Community report for 02 7249 2191 (0272492191): Caller claimed to be from Telstra about internet services, then switched to Optus when questioned before hanging up.
Telstra and Optus Impersonation Report for 02 7249 2191
A contributor has reported receiving a call from 02 7249 2191 (also written as 0272492191) in which the caller claimed to represent Telstra regarding internet services. When the contributor asked for clarification, the caller abruptly changed their story and claimed to be from Optus instead. The inconsistency prompted the caller to disconnect the call.
This type of impersonation - where callers falsely claim affiliation with major Australian telecommunications providers - is a common scam tactic designed to gain access to account information, payment details, or to convince recipients that urgent action is needed to address supposed service issues.
What the Caller from 02 7249 2191 Claimed
According to the report about 0272492191, the caller initially stated they were contacting about internet services and represented Telstra. When the contributor questioned this claim and asked for clarification, the caller switched their story and said they were actually calling from Optus. This sudden change in claimed identity is a red flag for impersonation attempts.
The willingness to abandon the initial story and pivot to a different provider suggests the caller was either poorly prepared or testing whether the recipient would accept whatever identity was presented. Either way, legitimate telecommunications providers do not change their identity mid-call when questioned.
What to Do If You Receive a Call from 02 7249 2191
If 02 7249 2191 or a similar number contacts you claiming to be from Telstra, Optus, or another telecommunications provider:
- Do not: Accept the caller's identity at face value, provide account details, passwords, or payment information, or grant remote access to your device
- Do: Hang up and contact Telstra or Optus directly using the phone number on your bill or their official website to verify any claims
- Do: Be suspicious if the caller changes their claimed identity or becomes evasive when questioned
- Do: Block 0272492191 if the call repeats or if you receive similar calls from related numbers
How to Report 02 7249 2191
If you have received a call from 02 7249 2191 with similar impersonation attempts:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they investigate scam calls impersonating major service providers
- Report to Scamwatch at scamwatch.gov.au with details of the call and what was claimed
- Contact the telecommunications provider being impersonated (Telstra, Optus, etc.) directly to alert them of the fraudulent activity
- Contribute your report on Reverseau to help other Australians recognise this number
Help others by sharing your experience with (02) 7249 2191!
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What Our Users Reviewed
Bloke claimed to be from Telstra about internet, then switched to saying he was from Optus when asked to clarify, then hung up
Help others by sharing your experience with (02) 7249 2191!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be from both Telstra and Optus when calling 02 7249 2191?
The contributor who reported 0272492191 encountered a caller who initially claimed Telstra, then switched to Optus when questioned. This behaviour suggests the caller either lacked a prepared script or was willing to adjust their story to whatever might convince the recipient. Legitimate companies maintain consistent identity throughout a call. The inconsistency is a clear warning sign of impersonation.
What should I do if 02 7249 2191 calls me claiming to be from my internet provider?
Hang up immediately and contact your provider directly using the number on your bill or their official website. Never give account details, passwords, or remote access to someone who calls you. If 0272492191 calls again, block the number. Telstra and Optus do not verify accounts or request sensitive information via unsolicited calls.
Is 02 7249 2191 definitely a scam, or could it be a legitimate provider?
Based on the report, 0272492191 shows clear signs of impersonation: claiming to be from one provider, then switching to another when questioned. Legitimate telecommunications companies do not change their identity mid-call or hang up when asked to clarify who they are. This behaviour is consistent with scam tactics designed to bypass verification.
What personal information should I never give to a caller claiming to be from Telstra or Optus?
Never provide your account number, password, PIN, credit card details, driver's license number, or date of birth to unsolicited callers. Legitimate Telstra and Optus representatives already have your account information and will not ask for sensitive details over an unexpected call. If 02 7249 2191 or any unknown number asks for this information, it is almost certainly a scam.
How can I verify if a call is really from Telstra or Optus?
End any call from 02 7249 2191 or another unknown number claiming to be from your provider. Then independently contact Telstra or Optus using the customer service number on your bill, their official website, or a number you look up yourself. Ask them directly whether they called you. This method prevents scammers from staying on the line and impersonating the provider further.
Should I report 0272492191 to ACMA even though it was just one call?
Yes. Even a single call from 02 7249 2191 attempting to impersonate major Australian providers is worth reporting to ACMA at acma.gov.au. ACMA tracks patterns of impersonation across multiple reports. Your report helps them build a case against scam operations and may prevent others from falling victim. You can also report to Scamwatch at scamwatch.gov.au.