- Scam
One report for 02 7248 2836 (0272482836): Caller impersonated internet provider, claimed to fix internet issues, requested IP address. Contributor refused and contacted Telstra directly.
Internet Tech Support Impersonation Report for 02 7248 2836
A contributor received a call from 02 7248 2836 (also written as 0272482836) in which the caller claimed to be helping with internet connectivity issues. The caller, described as a woman with an accent, stated that unwanted people were interfering with the recipient's internet connection and requested the contributor's IP address. The contributor recognised this as suspicious behaviour and declined to provide any details, instead stating they would contact Telstra directly to address any legitimate service issues.
This report suggests 0272482836 is being used for tech support impersonation, a tactic where scammers pose as internet service providers to gain access to sensitive system information. The number is allocated to Symbio Networks in NSW, a local service provider, which may have been spoofed or could indicate the scammer is using a compromised business line.
What the Caller from 02 7248 2836 Claimed
According to the contributor's account, the caller from 02 7248 2836 made the following claims:
- Stated that unwanted people were messing with or interfering with the recipient's internet connection
- Requested the recipient's IP address under the pretence of diagnosing or fixing the internet problem
- Used a non-Australian accent, which the contributor found suspicious
The caller's approach followed a common tech support scam pattern: creating urgency around a technical issue and requesting system identification details that could be exploited for further fraud or identity theft.
Why This Matters
IP addresses, while not as sensitive as passwords or financial details, can be used as part of a larger social engineering attack. Scammers who obtain an IP address may use it to conduct follow-up calls claiming to be from NBN, Telstra, or other providers, potentially escalating the social engineering attempt. The contributor's decision to verify directly with Telstra was the correct response.
What to Do If You Receive a Call from 02 7248 2836
If 0272482836 calls claiming to help with internet issues:
- Do not: Provide your IP address, remote access codes, or any technical identifiers
- Do not: Allow the caller to remotely access your computer or device
- Do not: Proceed with troubleshooting steps suggested by the caller
- Do: Hang up immediately and contact your internet service provider directly using a phone number from their official website or bill
- Do: Block the number to prevent further contact
- Do: Report the call if you suspect scam activity
How to Report 02 7248 2836
If you receive a suspicious call from 02 7248 2836 or 0272482836, you can report it through several Australian government channels:
- Scamwatch (scamwatch.gov.au) - Report the call and read about current tech support scams targeting Australians
- ACMA (acma.gov.au) - The Australian Communications and Media Authority handles complaints about unwanted calls and can investigate number spoofing
- ReportCyber (cyber.gov.au) - If the caller attempted to access your computer or obtain sensitive information
- Reverseau - Share your experience with this number to help other Australians identify potential scams
Help others by sharing your experience with (02) 7248 2836!
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What Our Users Reviewed
Woman with dodgy accent said unwanted people were messing with my internet, asked for my IP address, told her I'd call Telstra instead
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WRITE A REVIEWFrequently Asked Questions
Should I give my IP address if someone from 02 7248 2836 calls about my internet?
No. Legitimate internet service providers do not request your IP address over the phone to diagnose internet issues. If 0272482836 or any unsolicited caller asks for your IP address, technical codes, or remote access, hang up immediately. Contact your provider directly using the number on your bill.
What is an IP address and why is it valuable to scammers?
An IP address identifies your device on the internet. While less sensitive than passwords, it can be used as part of a follow-up scam or to map your location. Scammers who collect IP addresses may use them to place convincing follow-up calls impersonating NBN or your internet provider. The contributor who received the call from 02 7248 2836 protected themselves by refusing to share this information.
How can I verify if a call about internet issues is legitimate?
Always hang up and initiate contact yourself. Find the phone number for your internet provider on your bill or their official website, then call them directly. Legitimate providers will have a record of any issues and can confirm your account status. Do not use phone numbers provided by the caller. If 0272482836 contacts you, this is an immediate red flag to verify through official channels.
What should I do if I already gave my IP address to a caller from 02 7248 2836?
An IP address alone is not immediately dangerous, but you should monitor your internet connection and account for suspicious activity. Contact your internet service provider directly (using the number on your bill, not from the caller) to report the incident. Change your WiFi password and enable two-factor authentication on any accounts associated with that connection. Report the call to Scamwatch at scamwatch.gov.au.
Why is 02 7248 2836 allocated to Symbio Networks?
The number 0272482836 is registered to Symbio Networks, an NSW-based provider, but this does not mean Symbio is behind the scam. Scammers frequently spoof business numbers or use compromised phone lines. The caller's poor accent, unsolicited nature, and request for sensitive information all indicate fraudulent activity, regardless of the number's allocation. Report it to ACMA at acma.gov.au.
What's the difference between tech support scams and other types of scams?
Tech support scams, like the one reported from 02 7248 2836, specifically target people by claiming a technical problem exists with their internet, computer, or device. The goal is to gain remote access or extract sensitive system information. Other scams may impersonate banks, government agencies, or delivery services. If any unsolicited caller from 0272482836 claims to fix a technical issue you didn't request, it's almost certainly a scam.