- Scam
02 7248 1920 (0272481920): Contributor reports automated robocall about health insurance with language selection prompt.
Robocall Reports for 02 7248 1920
One contributor has reported receiving a robocall from 02 7248 1920 (also written as 0272481920). The call featured an automated recording discussing health insurance exceptions, with an interactive prompt asking the recipient to select a language preference by pressing 1 for English or 2 for Chinese. When the contributor selected English, they were unexpectedly connected to a Chinese-speaking operator, suggesting either a misconfiguration or deliberate misdirection in the call routing.
This type of robocall pattern - where language selection doesn't match the operator's actual language - is a common indicator of either poorly managed call centre operations or potentially deceptive practices designed to confuse or frustrate recipients into staying on the line longer.
What the Robocall from 02 7248 1920 Involved
The automated message claimed to relate to a health insurance exception. The call used an interactive voice response (IVR) system with language selection, suggesting a more sophisticated operation than simple unsolicited calling. The mismatch between the English prompt selection and the Chinese-speaking operator who answered raises questions about call handling procedures and whether recipients' stated preferences are being respected.
Report Details and Context
The report for 0272481920 came in from a contributor in NSW, where the number is provisioned as a local service through Symbio Networks Pty Ltd. This local number allocation makes the call appear more legitimate at first glance, which is a common tactic used to increase answer rates. The contributor answered the call directly, indicating the number didn't immediately trigger suspicion based on caller ID alone.
What to Do If You Receive a Call from 02 7248 1920
If 02 7248 1920 calls you:
- Do not: Follow prompts to press numbers, provide personal information, or stay on the line if something feels incorrect
- Do: Hang up immediately if you don't recognise the caller, let unknown calls go to voicemail, and block the number if calls repeat
- Do verify independently: If the call claims to be from a legitimate organisation, contact that organisation directly using a phone number from their official website rather than any number provided during the call
How to Report 02 7248 1920
If you've received calls from 02 7248 1920 and believe it's unwanted or suspicious, you can report it through several Australian government channels:
- ACMA (Australian Communications and Media Authority): Report the number at acma.gov.au - they investigate complaints about telemarketing, robocalls, and unwanted calls
- Scamwatch: If you believe the call was scam-related, lodge a report at scamwatch.gov.au
- Do Not Call Register: Register your number at donotcall.gov.au to opt out of telemarketing calls, and report violations of the register
- Block the number: Use your phone's built-in call blocking feature to prevent 02 7248 1920 from reaching you in future
- Contribute to Reverseau: Share your experience with 0272481920 on this platform to help other Australians identify and avoid the number
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What Our Users Reviewed
Recording about health insurance exception, press 1 for English or 2 for Chinese, picked 1 and got Chinese speaker
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WRITE A REVIEWFrequently Asked Questions
What is a robocall and why did 02 7248 1920 use one?
A robocall is an automated phone call using pre-recorded messages or interactive voice response systems. The robocall from 02 7248 1920 (0272481920) used an IVR system to screen calls by language preference, which is typical of larger call centre operations or potentially deceptive calling campaigns that aim to automate initial contact with many recipients.
Why did I get a Chinese speaker when I selected English on 02 7248 1920?
The mismatch between language selection and the actual operator on 02 7248 1920 suggests either a system error or deliberate routing designed to confuse or frustrate. This could indicate poor call centre management, inadequate training, or potentially a test of recipient willingness to stay on the line despite confusion.
Is 02 7248 1920 a legitimate health insurance company number?
The single report about 0272481920 does not provide enough information to confirm legitimacy. The automated health insurance exception claim, combined with the language selection mismatch, warrants caution. If you're concerned about your health insurance, contact your provider directly using a phone number from their official website rather than calling back 02 7248 1920.
Can I block 02 7248 1920 on my phone?
Yes. Most Australian mobile phones and home phones have built-in call blocking features. You can add 02 7248 1920 (or 0272481920) to your blocked contacts list. If the robocall continues despite blocking, report it to ACMA or your phone provider.
What should I do if 02 7248 1920 calls again?
Don't engage with the robocall from 02 7248 1920. Hang up without pressing any numbers or following prompts. Block the number immediately, and consider reporting it to ACMA at acma.gov.au if the calls persist or you believe they're unwanted.
Is it safe to press numbers on the robocall from 0272481920?
Pressing numbers on unknown robocalls is risky. It confirms your number is active, which can lead to more calls from 0272481920 or other numbers, and you may be transferred to operators who attempt to collect personal or financial information. It's safer to hang up without interacting with the IVR system.