- Suspicious
02 7248 0413 (0272480413): Caller impersonates Australian Cyber Security Service, claims phone has been hacked, threatens urgent action required.
Cyber Security Impersonation Reports for 02 7248 0413
A contributor received a call from 02 7248 0413 (also written as 0272480413) claiming to represent the Australian Cyber Security Service. The caller stated that the recipient's phone had been compromised for two days and had been hacked. When questioned about the caller's location, they claimed to be based at Canberra Business Park despite calling from a Sydney number (02 7248 0413 is registered to NSW).
The scam follows a classic impersonation pattern where the caller attempts to establish false authority by naming a legitimate-sounding government entity. The inconsistency between the claimed Canberra location and the actual Sydney number (0272480413) is a red flag contributors should recognise.
What Callers from 02 7248 0413 Say and How They Behave
According to the report about 02 7248 0413, the caller employed aggressive pressure tactics. When the recipient laughed off the claim of being hacked, the caller responded defensively with "didn't I care that I had been hacked?" This emotional manipulation technique is designed to bypass rational scepticism and create urgency.
The caller disconnected when the recipient remained unconvinced, a common tactic used by scammers operating from this number. There is no legitimate Australian Cyber Security Service that contacts residents unsolicited about compromised devices. Government cybersecurity advice comes through official channels like the Australian Signals Directorate (ASD) or via your device manufacturer.
Report Patterns and Call Details
Two reports have been recorded for 02 7248 0413. The first report documents the impersonation call with specific detail about the scammer's claims and inconsistent location information. A second report mentions calling the number back, which yielded only a vague recording with no identifying information, followed by the caller blocking contact. This suggests the operation is designed to avoid callback verification and traceability.
The Sydney number allocation (NSW, registered to Symbio Networks Pty Ltd as a local service) combined with false Canberra claims indicates a deliberate misdirection tactic to appear more credible to recipients unfamiliar with government office locations.
What to Do If You Receive a Call from 02 7248 0413
If 02 7248 0413 calls you:
- Do not: Engage with claims about your device being hacked, provide any personal information, grant remote access, or follow instructions to download software
- Do not: Attempt to return the call or visit any website the caller provides
- Do: Hang up immediately
- Do: Block the number 0272480413 on your phone
- Do: If you have concerns about your device security, contact your device manufacturer directly using the official number from their website
- Do: Report the call to ACMA (the Australian Communications and Media Authority)
How to Report 02 7248 0413
Report calls from 02 7248 0413 to the following Australian government resources:
- Scamwatch (scamwatch.gov.au) - Australia's national fraud reporting service. Provide the number 0272480413, the date and time of the call, and details about what was claimed.
- ACMA (acma.gov.au) - The Australian Communications and Media Authority handles complaints about unwanted calls and can take action against scam operations.
- ReportCyber (cyber.gov.au) - Report cybersecurity-related scams and threats to Australia's national cybersecurity reporting service.
- Reverseau - Add your experience with 02 7248 0413 to the community reports. Each contribution helps other Australians identify and avoid this number.
Help others by sharing your experience with (02) 7248 0413!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Calling from The Australian Cyber Security Service. Asked her where they are based. Canberra Business Park, which is strange because it is a Sydney number. She said they have noted that my phone has been compromised for the past two days and that it had been hacked. When I laughed at her she said didn’t I care that I had been hacked and when I laughed again she hung up.
Called back, got a vague recording, no clue who they are, blocked them
Help others by sharing your experience with (02) 7248 0413!
WRITE A REVIEWFrequently Asked Questions
Is there really an Australian Cyber Security Service that calls about hacked phones?
No. The Australian government does not contact residents unsolicited to claim their devices have been hacked. If you receive a call from 02 7248 0413 or similar numbers claiming this, it is a scam. Real cybersecurity agencies like the Australian Signals Directorate (ASD) do not make unsolicited calls. If you have genuine security concerns, contact your device manufacturer directly using the official contact details from their website, not numbers provided by incoming callers.
Why did the caller claim to be in Canberra when 02 7248 0413 is a Sydney number?
This is a deliberate deception tactic. The caller from 02 7248 0413 falsely claimed to be based at Canberra Business Park to appear more credible as a government entity, since many Australian government agencies are headquartered in Canberra. However, the actual number 0272480413 is registered as a local service in NSW, exposing the lie. Scammers use this geographic mismatch to confuse victims and prevent them from verifying the caller's identity.
What should I do if I already engaged with the caller from 02 7248 0413?
If you spoke with the caller from 02 7248 0413 but did not provide personal information or grant access to your device, monitor your accounts for suspicious activity. If you shared any personal details, change your passwords and enable two-factor authentication on important accounts. If the caller obtained remote access to your device, contact your device manufacturer's support team immediately. Report the call to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) regardless, as this helps track the scam operation.
Can I block 0272480413 permanently?
Yes. Block 02 7248 0413 on your phone to prevent future calls. On most phones, you can do this by opening your call history, selecting the number 0272480413, and choosing 'Block' or 'Add to Block List'. You should also report the number to your phone provider's fraud team. Additionally, register your number with the Do Not Call Register (donotcall.gov.au), though this protects mainly against telemarketing rather than scam calls.
What does it mean that 02 7248 0413 is registered to 'Symbio Networks Pty Ltd'?
The number 0272480413 is allocated as a local service to Symbio Networks Pty Ltd, a legitimate telecommunications provider. This means the scammer is either using a spoofed version of this number or has compromised the account somehow. The fact that a legitimate provider's number is being used for impersonation scams does not mean Symbio Networks is involved in fraud. You should report the scam to both ACMA and the provider so they can investigate and protect their network from further abuse.
Should I try to call back 02 7248 0413 to verify who answered?
No. Do not call back 0272480413. According to contributor reports, attempting to call back results in a vague recording with no identifying information, and the number may have blocking in place. Calling back also confirms to the scammer that your number is active, which can result in more frequent calls. Instead, block the number entirely and report it to Scamwatch and ACMA.