- Suspicious
Community reports for 02 7245 9152 (0272459152): Callers impersonate Telstra claiming IP protection issues, directing victims to download apps requesting 9-digit support session codes.
Telstra Impersonation Tech Support Reports for 02 7245 9152
Two contributors have reported suspicious calls from 02 7245 9152 (also written as 0272459152) involving Telstra impersonation. The pattern centres on fake tech support claims, with callers alleging that the recipient's internet account or IP address requires immediate protection. These reports suggest a coordinated effort to trick people into downloading applications or sharing sensitive access credentials.
The NSW-based number 02 7245 9152 appears allocated to Symbio Networks as a local service line. Contributors report that callers use official-sounding Telstra language to build credibility before pivoting to requests for system access or verification codes.
What Callers from 02 7245 9152 Claim
One contributor who answered a call from 02 7245 9152 reported the caller stated their IP address was unprotected and required immediate protection. The caller then directed the recipient to visit a website or download an app to resolve the issue.
The downloaded application, according to the contributor's report about 0272459152, contained a prompt requesting entry of a 9-digit code labelled as necessary for a "support session." This is a strong indicator of remote-access-trojan tactics, where scammers gain control of a victim's device after obtaining such codes.
A second contributor received a call from 02 7245 9152 from a woman claiming to represent Telstra regarding the recipient's internet account. This caller provided no specific details about the account, raising suspicion about legitimacy.
Red Flags in These Reports
Several warning signs emerge across reports of 02 7245 9152:
- Requests to download applications or visit unfamiliar websites
- Demands for 9-digit codes or other authentication credentials
- Vague claims about account or IP security without specific details
- Unsolicited calls about internet services without prior account context
- Pressure to act immediately to prevent account compromise
What to Do If You Receive a Call from 02 7245 9152
If 02 7245 9152 calls you claiming to be from Telstra or another internet provider:
- Do not: Download any applications, click links, or visit websites the caller suggests
- Do not: Share access codes, passwords, or device credentials of any kind
- Do not: Allow remote access to your computer or device
- Do not: Answer security questions or provide personal identifying information
- Do: Hang up immediately if the caller becomes pushy or evasive
- Do: Contact Telstra directly using the phone number on your bill or their official website to verify any account concerns
- Do: Block 0272459152 after disconnecting to prevent repeated contact
- Do: Report the call to the Australian Communications and Media Authority (ACMA) and Scamwatch
How to Report 02 7245 9152
If you receive similar calls from 02 7245 9152, contribute your experience to help protect other Australians:
- Report to Scamwatch at scamwatch.gov.au with details of what the caller claimed and requested
- Lodge a report with the ACMA (Australian Communications and Media Authority) at acma.gov.au
- Contact Telstra directly at 133 200 (or your provider) to report the impersonation
- Report to the Australian Cyber Security Centre at cyber.gov.au if you downloaded any applications or provided access codes
- Add your report to Reverseau to help other community members recognise this number
Protecting Yourself from Tech Support Impersonation
Remote-access tech support scams remain effective because callers exploit fear about device security. Legitimate technology companies and internet providers will never:
- Call unsolicited to warn you of IP or security problems
- Request 9-digit codes or temporary access codes over the phone
- Pressure you to download applications immediately
- Ask you to disable antivirus or security software
If you're concerned about your internet account or device security, always initiate contact yourself using verified phone numbers from official bills or websites, never numbers provided by unexpected callers.
Help others by sharing your experience with (02) 7245 9152!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
They were calling saying from Telstra, that my IP address is unprotected and to get it protected I must go to a website or download an app. The app was saying to enter 9 digit code for a "support session". Seemed suspicious and I hung up.
Lady claiming to be from Telstra about my internet account, not sure if legit
Help others by sharing your experience with (02) 7245 9152!
WRITE A REVIEWFrequently Asked Questions
Why would someone impersonate Telstra on 02 7245 9152?
Scammers use Telstra's trusted brand to build credibility quickly. By claiming your IP or account requires protection, they create urgency. One report about 0272459152 shows the caller then directed the recipient to download an app requesting a 9-digit support code, which grants remote access to your device. Once they have access, they can steal banking credentials, personal data, or install malware.
What should I do if I already gave a code to 02 7245 9152?
If you provided any access code or credentials to someone claiming to be from 02 7245 9152, take these steps immediately: change all passwords (especially banking and email), contact your bank and internet provider to alert them of potential compromise, run a full antivirus scan on your device, monitor your accounts for unauthorised transactions, and consider contacting the ACMA at acma.gov.au and ReportCyber at cyber.gov.au.
Is 02 7245 9152 a real Telstra number?
No. 02 7245 9152 (0272459152) is allocated to Symbio Networks as a local service line in NSW, not Telstra. Telstra will never call you unsolicited about IP address protection. If you need to contact Telstra about your account, use 133 200 or the number on your bill, never a number provided by an incoming caller.
How common are Telstra impersonation scams in Australia?
Telstra impersonation is one of the most reported scam types in Australia because the brand carries trust. The reports about 02 7245 9152 reflect a broader pattern where scammers exploit well-known provider names. Scamwatch and the ACMA regularly receive reports about similar fake tech support calls. Always verify by hanging up and ringing the provider directly using a known number.
What's the purpose of requesting a 9-digit code from 02 7245 9152?
The 9-digit code is typically a remote-access session code used by legitimate tech support tools. When you provide it, the scammer gains control of your screen and keyboard. One contributor's report about 0272459152 described being asked for this code after downloading an application. This allows them to navigate your files, access banking websites using your credentials, or install persistent malware.
Should I report this number if I receive a call from 02 7245 9152?
Yes. Reporting 02 7245 9152 (0272459152) helps authorities and the community. Submit your report to Scamwatch at scamwatch.gov.au, the ACMA at acma.gov.au, and add your experience to Reverseau. If you have information about the actual scammer, contact ReportCyber at cyber.gov.au. Community contributions help identify patterns and protect other Australians from the same callers.