- Scam
One contributor reports aggressive Telstra impersonation call from 02 7245 9113 (0272459113) claiming IP address issue. Caller became hostile when declined.
Telstra Impersonation Report for 02 7245 9113
A contributor has reported receiving a scam call from 02 7245 9113 (also written as 0272459113) in which the caller impersonated Telstra. The caller claimed to be contacting about an IP address issue, a common opening used in tech support impersonation attempts. When the recipient declined to proceed, the caller became verbally abusive, using profanity and demonstrating behaviour entirely inconsistent with legitimate Telstra customer service.
The aggressive response when questioned is a significant red flag. Legitimate telecommunications providers train staff in professional conduct and do not resort to insults when customers decline assistance. This behaviour aligns with documented patterns in tech support scams where callers drop the professional facade once resistance is encountered.
What the Caller from 02 7245 9113 Claimed
The caller who rang 02 7245 9113 claimed affiliation with Telstra and referenced an IP address issue affecting the recipient's account or device. This is a recognisable opening in tech support scams, designed to create urgency and justify requesting remote access or payment details. The claim about IP addresses is deliberately vague enough to sound technical while remaining difficult for most people to verify in real time.
When the recipient expressed scepticism or refused to cooperate, the caller's response immediately shifted to aggression and verbal abuse. This abrupt change in tone reveals the transactional nature of the scam and suggests the caller was working through a script with limited ability to handle objections professionally.
Report Details and Context
The call to 02 7245 9113 was answered by the contributor, who was able to interact directly with the caller. The number is allocated as a local service in New South Wales through Symbio Networks Pty Ltd. While this allocation information does not confirm the caller's identity, it indicates the number is registered within Australia's telecommunications network, potentially making it appear more legitimate to callers who check the number's origin.
What to Do If You Receive a Call from 02 7245 9113
If 02 7245 9113 calls you:
- Do not: Provide personal information, passwords, or remote access to your device; transfer money; or engage with increasingly aggressive language
- Do: Hang up immediately and contact Telstra directly using the number on your bill or their official website to verify any claimed issues
- Do: Block the number 0272459113 in your phone settings to prevent future calls
- Do: Note the exact time and date of the call for your report
Legitimate companies like Telstra do not contact customers about IP addresses unsolicited, and representatives never become abusive when requests are declined. If you have concerns about your Telstra account, initiate contact yourself through official channels rather than responding to unexpected calls.
How to Report 02 7245 9113
If you have received a similar call from 02 7245 9113 (0272459113), report it to the following Australian authorities:
- Scamwatch: Report the scam at scamwatch.gov.au, the Australian government's official fraud awareness service
- ACMA (Australian Communications and Media Authority): Lodge a complaint about the number at acma.gov.au or call 1300 850 152
- Telstra: Report the impersonation directly to Telstra at 13 2200 (from a different phone) or via their official website
- Reverseau: Contribute your experience here to help other Australians identify and avoid this number
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What Our Users Reviewed
Claimed to be from Telstra about IP address, called me a bitch when I said no, definitely not Telstra
Help others by sharing your experience with (02) 7245 9113!
WRITE A REVIEWFrequently Asked Questions
Why did the caller claim to be from Telstra when calling 02 7245 9113?
Telstra impersonation is effective because the company is widely known and trusted. Callers assume recipients will be more likely to cooperate if they believe a legitimate telecommunications provider is contacting them. The specific claim about IP address issues is vague enough to sound credible to non-technical users but specific enough to warrant concern. When you receive such a call to 0272459113, always verify independently by calling Telstra directly.
What should I do if I already shared information with the caller from 02 7245 9113?
If you provided personal information, contact your bank and relevant service providers immediately to flag potential fraud. Change any passwords you may have shared. Report the call from 02 7245 9113 (0272459113) to Scamwatch and ACMA. Monitor your accounts closely for unauthorised activity and consider a credit report check through Equifax or similar services to detect identity fraud early.
How can I verify if Telstra is actually contacting me about an IP issue?
Never act on information provided by an unsolicited caller claiming to be from Telstra. Instead, log into your My Telstra account directly or call Telstra on 13 2200 using the number on your bill. Ask if there are any outstanding issues on your account. Legitimate providers never pressure you to grant remote access or pay fees during an initial contact about technical problems. If someone from 02 7245 9113 calls you, this verification step will immediately reveal the scam.
Why did the caller become aggressive when challenged on 02 7245 9113?
Scammers often use aggression as a manipulation tactic when their credibility is questioned. The contributor who called 0272459113 was demonstrating critical thinking by asking questions, which threatened the scammer's ability to exploit them. The aggressive response revealed the caller's true intent. Legitimate customer service representatives are trained to remain professional regardless of a customer's tone and never resort to insults.
Is 02 7245 9113 definitely a scam number, or could this be a one-off mistake?
Based on the single report, this call involved a deliberate impersonation of Telstra combined with abusive behaviour when questioned - clear hallmarks of scam activity rather than a mistake. The caller's initial claim, scripted approach, and hostile response all align with documented tech support scam patterns. While we have one report so far for 0272459113, the specific circumstances of that interaction strongly indicate fraudulent intent.
What is the connection between 02 7245 9113 and Symbio Networks?
The number 02 7245 9113 (0272459113) is allocated through Symbio Networks Pty Ltd, a registered telecommunications provider in NSW. This allocation does not mean Symbio Networks staff made the scam call. Scammers can use legitimate telecommunications services to place calls, or the number may have been compromised. Reporting the number to ACMA alerts regulators to investigate whether the allocated provider is complicit or whether their systems have been misused.