02 7245 9016 - 0272459016: Telco Impersonation and Remote Access Scam

• Scam

Community report for 02 7245 9016 (0272459016): Caller impersonated telco provider and attempted remote access tech support scam.

Telco Impersonation and Remote Access Scam Reports for 02 7245 9016

A contributor has reported receiving a call from 02 7245 9016 (also written as 0272459016) from someone posing as a representative of their internet service provider. The caller claimed to be contacting about the recipient's network service, using a common impersonation tactic to establish false credibility before attempting to gain remote access to the victim's device.

This report is significant because the combination of telco impersonation with remote access requests represents an established scam pattern. Once fraudsters gain remote access to a victim's computer or device, they can harvest sensitive information, install malware, or facilitate financial theft. The fact that 0272459016 was assigned as a local NSW service number makes the impersonation more convincing to recipients.

What the Caller from 02 7245 9016 Attempted

According to the contributor's report, the caller from 02 7245 9016 claimed affiliation with the recipient's telco provider and referenced issues with their internet service. The immediate follow-up was a request for remote access, which is the hallmark of tech support scams. Callers using this tactic typically request permission to access the victim's computer "to diagnose the problem" or "speed up your connection."

The contributor correctly identified this as a con and did not grant remote access. However, this report about 0272459016 indicates the scammer was operating with enough confidence to move directly to the remote access request, suggesting they may have been using pre-harvested customer data or a broad outreach strategy.

Why Telco Impersonation Works

Calls claiming to be from your internet provider are particularly effective because most people interact with their telco regularly and expect occasional technical support contact. A call from 02 7245 9016 claiming to be from "your provider" can bypass initial scepticism. The NSW local number assignment to 0272459016 (allocated to Symbio Networks Pty Ltd) adds surface-level legitimacy, though the actual caller was fraudulent.

Contributors should be aware that legitimate telcos will not request remote access to your device over an unsolicited incoming call, and they will not pressure you to grant access immediately.

What to Do If You Receive a Call from 02 7245 9016

If you receive a call from 02 7245 9016 claiming to be from your internet provider:

• Do not agree to remote access requests under any circumstances
• Hang up immediately if the caller cannot verify specific details about your actual service (e.g., your account number, service address)
• Call your telco back using the phone number on your bill or their official website to verify whether they initiated contact
• Do not provide personal information, banking details, or passwords
• Block the number 0272459016 in your phone settings to prevent future calls

How to Report 02 7245 9016

If you have received a call from 02 7245 9016 attempting this scam, report it to the Australian Communications and Media Authority (ACMA) at acma.gov.au or lodge a complaint with Scamwatch at scamwatch.gov.au. You can also report the number to your telco provider directly, as they may be able to investigate whether the number is spoofed or compromised.

Contributing your experience to Reverseau helps other Australians recognise similar scam patterns and protects your community. Even a single report can alert neighbours and other users to watch out for the same tactics from this number or similar callers.

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