- Scam
One contributor reports an automated health insurance scam call from 02 7245 8404 (0272458404) claiming urgent policy exception requiring immediate details update.
Health Insurance Impersonation Robocall from 02 7245 8404
A contributor received an automated call from 02 7245 8404 (also written as 0272458404) claiming to represent a health insurance provider. The robocall stated there was a policy exception requiring immediate action and pressured the recipient to update their personal details. This type of call combines three risk factors: impersonation of a legitimate service, artificial urgency to bypass critical thinking, and automated delivery to maximise call volume.
The call to 0272458404 used a local NSW number format, which may be spoofed to appear more trustworthy than a 1800 number. Health insurance impersonation scams typically aim to harvest personal information including names, dates of birth, policy numbers, and payment details that can be used for identity theft or fraudulent claims.
What the Robocall from 02 7245 8404 Claimed
According to the report, the automated message from 02 7245 8404 stated there was a health insurance policy exception requiring urgent attention. The robocall then requested the recipient update their details, without specifying which details or for what purpose. The vague framing is characteristic of scam tactics - leaving gaps so victims fill in the blanks with their own information.
No specific policy number, claim reference, or legitimate contact method was provided during the call to 0272458404. Legitimate health insurers contact customers with specific account details and direct callers to verify through official channels or their account portal, not through automated requests for updates during a call.
Call Patterns and Delivery Method
The robocall from 02 7245 8404 was an answered call, meaning the recipient picked up and heard the automated message. The use of a robocall system suggests this number may be part of a larger campaign targeting multiple Australians simultaneously. The local NSW allocation (Symbio Networks PTL provider) indicates the number was assigned to a legitimate service provider but is likely being spoofed or misused by scammers.
What to Do If You Receive a Call from 02 7245 8404
If 02 7245 8404 calls you:
- Do not: Provide any personal details, policy numbers, dates of birth, or payment information during the call
- Do not: Follow instructions to update details or press buttons in response to the automated message
- Do: Hang up immediately when you recognise an unsolicited robocall
- Do: Contact your health insurer directly using the phone number on your insurance card or their official website to verify whether any policy exception exists
- Do: Block 02 7245 8404 on your phone if the call repeats
How to Report 02 7245 8404
Report this robocall through these Australian government channels:
- Scamwatch: scamwatch.gov.au - detailed report of the impersonation attempt and what the caller claimed
- ACMA (Australian Communications and Media Authority): acma.gov.au - complaint about the robocall delivery method and spoofed number
- Reverseau: Community reports like yours help other Australians identify and protect themselves from 0272458404. Share details of what the call claimed and when it arrived.
If you believe your personal information was compromised, also report to IDCare (idcare.org) for identity theft support.
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Automated message claiming health insurance exception, asked to update details
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WRITE A REVIEWFrequently Asked Questions
Is 02 7245 8404 a real health insurance company number?
No. While 02 7245 8404 is allocated to a legitimate NSW service provider (Symbio Networks), scammers spoof real or plausible local numbers to appear trustworthy. Legitimate health insurers do not contact you via unsolicited robocalls asking for immediate detail updates. Always hang up and call your insurer directly using the number on your insurance card to verify any policy exception.
What should I do if I already gave information to the 0272458404 robocall?
Contact your health insurer immediately on the official number (from your insurance card) and inform them of the potential breach. If you provided bank details, contact your bank and request account monitoring. Report the incident to Scamwatch (scamwatch.gov.au) and consider registering with IDCare (idcare.org) for identity theft protection related to the 02 7245 8404 call.
Why would a scammer target health insurance customers with 02 7245 8404?
Health insurance accounts are valuable because they're linked to personal identity documents, medical history, and payment methods. Scammers who obtain policy numbers and personal details through the 0272458404 robocall can attempt fraudulent claims, sell the data, or use it for identity theft. The urgency tactic ('policy exception') is designed to panic you into compliance before you can verify the call's legitimacy.
Can I trace who is really behind the 02 7245 8404 calls?
Tracing the actual scammer behind a spoofed number like 0272458404 is extremely difficult. However, ACMA can investigate if multiple reports are filed about the same number. Provide as much detail as possible when reporting to acma.gov.au - the exact time of the call, what the robocall claimed, and any details you remember about the voice or message. Reports to Reverseau also build community awareness about 02 7245 8404.
How can I stop robocalls like the one from 02 7245 8404?
Block 02 7245 8404 in your phone's settings immediately. Register your number on the Do Not Call Register at donotcall.gov.au if you haven't already - this reduces unsolicited telemarketing calls. However, scammers ignore the Do Not Call Register, so blocking 0272458404 is your best individual defence. Consider apps that filter robocalls, and report the number to ACMA so they can investigate the spoofing.
Is the Symbio Networks provider responsible for the 02 7245 8404 scam?
Symbio Networks is the legitimate provider allocated the number range including 0272458404, but they are not responsible for how scammers misuse or spoof their numbers. Scammers often spoof numbers to appear local and trustworthy. Report the abuse to both Symbio Networks (via your complaint to ACMA) and to Scamwatch (scamwatch.gov.au) so authorities can investigate and potentially shut down the scammer's operation.