- Scam
02 7245 8311 (0272458311): Contributors report impersonation calls falsely claiming to be from Telstra, with robocall and tech support scam tactics.
Telstra Impersonation Reports for 02 7245 8311
Three contributors have reported scam calls from 02 7245 8311 (also written as 0272458311) impersonating Telstra representatives. The pattern involves callers claiming affiliation with Telstra and attempting to convince recipients that their accounts or devices have been compromised. One report describes a robotic recording presenting itself as government authority, while other reports involve live callers using the Telstra name to build false credibility.
The reports about 0272458311 suggest a coordinated impersonation operation targeting Telstra customers. Contributors note that callers already possessed their contact information, which is typical of scams sourcing numbers from data breaches or purchased contact lists.
What Callers from 02 7245 8311 Claim
One contributor received a robotic recording from 02 7245 8311 that presented itself as a government entity, asking the recipient to press numbered buttons to select a language option. This type of automated system is designed to gather information about which calls reach live people.
Other callers from 0272458311 directly claimed to represent Telstra and alleged that the recipient's IP address had been hacked or compromised. One contributor who received a call from 02 7245 8311 explicitly stated they had no Telstra services, yet the caller persisted with the scam attempt. The caller was described as having an Indian accent, a detail some contributors note when reporting such impersonation scams.
Report Patterns and Timing
All three reports about 02 7245 8311 were submitted between September 2025 and April 2026, with two calls arriving within hours of each other in early September. The calls were answered by recipients rather than left as voicemails, suggesting the scammers were attempting direct engagement. Contributors reported receiving calls during various times, consistent with robocall campaigns that operate across multiple time zones.
What to Do If You Receive a Call from 02 7245 8311
If 02 7245 8311 calls you:
- Do not: Press any buttons on robocall prompts, engage with callers claiming to be from Telstra, or provide any personal or account information
- Do not: Allow remote access to your device or computer, even if the caller claims to work for Telstra or another service provider
- Do: Hang up immediately if the caller claims your account is compromised or hacked
- Do: Contact Telstra directly using the number on your bill or the official Telstra website to verify any claims about your account
- Do: Block 0272458311 in your phone settings to prevent future calls
- Do: Let unknown calls from 02 7245 8311 go to voicemail rather than answering
How to Report 02 7245 8311
If you receive a scam call from 02 7245 8311 (0272458311), report it through these Australian government resources:
- Scamwatch: Report the call and read detailed guidance on tech support scams at scamwatch.gov.au
- ACMA (Australian Communications and Media Authority): File a complaint about the call at acma.gov.au, particularly if it involved unwanted telemarketing or robocalls
- Telstra directly: Contact Telstra using the number on your account statement or official website to report impersonation fraud
- ReportCyber: If the scam involved attempts to access your device or computer, report it to the Australian Government at cyber.gov.au
- Reverseau: Contribute your experience to help other Australians identify calls from 02 7245 8311
Help others by sharing your experience with (02) 7245 8311!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Robotic recording pretending to be government, asking to press buttons for language options
Scam caller, claiming to be from Telstra.
Indian guy called me saying he's from Telstra and my IP address has been hacked. Told him I don't have any services with Telstra. Guy trying to scam me.
Help others by sharing your experience with (02) 7245 8311!
WRITE A REVIEWFrequently Asked Questions
Is 02 7245 8311 a real Telstra number?
No. While 0272458311 is allocated as a local service number in NSW, multiple contributors have confirmed that callers from 02 7245 8311 are impersonating Telstra, not calling from Telstra itself. Telstra will never call you claiming your IP address has been hacked or asking you to press buttons to verify your account. If you need to contact Telstra, use the number on your bill or visit the official Telstra website.
What should I do if I answered a call from 0272458311?
If you answered 0272458311 and provided personal information, contact your service providers immediately to alert them. Monitor your accounts for suspicious activity. Do not follow any instructions the caller gave, such as allowing remote access or clicking links. Block 02 7245 8311 in your phone settings and report the call to Scamwatch at scamwatch.gov.au.
Why did the caller from 02 7245 8311 know my name and phone number?
Scammers obtain contact information through data breaches, purchased contact lists, or public directories. The fact that 0272458311 callers already had your details does not make them legitimate. Real Telstra representatives will not call unsolicited claiming you have been hacked. Always verify by contacting the company directly using an official number from their website or your account statement.
What is a robocall, and why did 02 7245 8311 use one?
A robocall is an automated system that plays a recorded message to large numbers of people. The robotic recording from 02 7245 8311 asking you to press buttons for language selection is designed to identify which calls reach active recipients. Scammers use robocalls because they can target thousands of numbers cheaply. Once your number is confirmed as active, live scammers may follow up with calls from 0272458311 or similar numbers.
Can I get a refund if I fell for the scam from 0272458311?
If you allowed remote access or sent money to a contact provided by 02 7245 8311, contact your bank or payment service immediately to report the fraud. Report the scam to Scamwatch (scamwatch.gov.au) and file a police report with your local state police force. While refunds are not guaranteed, reporting quickly improves recovery chances. Do not send further money or contact the scammer.
How do I report 02 7245 8311 to authorities?
Report calls from 0272458311 to Scamwatch at scamwatch.gov.au, the ACMA at acma.gov.au, and ReportCyber at cyber.gov.au if remote access was requested. You can also lodge a complaint with your state police force. Additionally, report the number directly to Telstra at telstra.com.au so they can issue warnings to their customers. Contributing your report to Reverseau helps other Australians identify calls from 02 7245 8311.