- Scam
Community reports for 02 7241 5391 (0272415391): Callers impersonate Telstra, claim IP address issues, and request personal ID information.
Telstra Impersonation Reports for 02 7241 5391
Two contributors have reported receiving scam calls from 02 7241 5391 (also written as 0272415391) where callers impersonate Telstra representatives. The callers raise technical concerns about an alleged shift from private to public IP addresses and attempt to obtain the recipient's ID for verification. Both reports describe the same deceptive approach, suggesting a coordinated scam operation.
The number is allocated to Symbio Networks in New South Wales and presents itself as a local service, which may help scammers establish false credibility during calls. The use of technical jargon about IP addresses is designed to create urgency and confusion, making recipients more likely to comply with requests for sensitive identification documents.
What Callers from 02 7241 5391 Claim
Contributors who received calls from 02 7241 5391 report that callers claimed to represent Telstra and raised concerns about a network configuration issue. Specifically, the callers mentioned that a private IP address was becoming a public IP address - a technical concern that may sound legitimate to people unfamiliar with networking terminology.
The scam from 0272415391 progresses by asking recipients to provide their ID for verification purposes. One contributor noted the caller described this as a security confirmation process, adding a layer of false legitimacy. This is a common tactic to extract government-issued identification details that can be used for identity theft or account takeover fraud.
Report Patterns and Timing
Both reports about 02 7241 5391 describe calls answered directly by the contributor, indicating the scammers are making live calls rather than relying on automated systems. The reports were submitted within a 21-hour window (25-26 November 2025), suggesting active recent activity from this number.
The consistency of the script across both 0272415391 reports - same impersonation, same IP address claim, same request for ID - indicates this is a deliberate scam pattern rather than isolated incidents. Contributors who answered calls from 02 7241 5391 encountered the same pressure tactics and information requests.
What to Do If You Receive a Call from 02 7241 5391
If 02 7241 5391 calls you:
- Do not: Provide your ID, date of birth, passport number, driver's license details, or any government-issued identification
- Do not: Stay on the line if the caller becomes pushy or aggressive about needing your information
- Do: Hang up immediately if the caller claims there is an urgent network issue requiring ID verification
- Do: Contact Telstra directly using the number on your bill or the official Telstra website to verify any account concerns
- Do: Block the number 0272415391 on your phone to prevent repeat calls
- Do: Remember that Telstra will never ask for your full ID or identification number via unsolicited calls
How to Report 02 7241 5391
If you receive a scam call from 02 7241 5391 or 0272415391, report it to Australian authorities:
- Scamwatch: Report the call at scamwatch.gov.au - include the phone number, date, time, and what the caller claimed
- ACMA (Australian Communications and Media Authority): Submit complaints about scam calls to acma.gov.au
- ReportCyber: If you provided any personal information, report the incident at cyber.gov.au
- Telstra: Contact Telstra directly to report the number spoofing your company name - call 133 200 or visit telstra.com.au
- Reverseau: Contribute your experience to help other Australians identify this scam
Help others by sharing your experience with (02) 7241 5391!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Pretend to be from Telstra about Private IP become Public IP and asking ID to confirm. Scam Alert people.
Scammer pretending to be from Telstra, going on about Private IP to Public IP stuff, wanted my ID
Help others by sharing your experience with (02) 7241 5391!
WRITE A REVIEWFrequently Asked Questions
Why would a caller from 02 7241 5391 ask about private IP to public IP addresses?
This technical jargon is used to create a sense of urgency and legitimacy. Contributors who received calls from 02 7241 5391 (0272415391) reported that the IP address claim was meant to sound like a real network security issue requiring immediate verification. In reality, Telstra would never ask for your ID via an unsolicited call to resolve IP configuration matters.
Is 0272415391 actually Telstra?
No. While 02 7241 5391 is allocated to Symbio Networks in NSW, scammers routinely spoof legitimate phone numbers or use numbers from real ISPs to impersonate major providers like Telstra. The reports about 0272415391 confirm this is a scam - Telstra does not contact customers this way regarding IP addresses.
What should I do if I already gave my ID to a caller from 02 7241 5391?
Contact Telstra immediately on 133 200 to confirm your account hasn't been compromised. Report the incident to ReportCyber at cyber.gov.au and Scamwatch at scamwatch.gov.au. Contributors who provided ID details from 0272415391 calls should also monitor their credit file and consider contacting their bank if they shared banking information.
How do I verify if Telstra is actually contacting me?
Legitimate Telstra communications will never request your full ID number via unsolicited calls. If you're uncertain about a call claiming to be from Telstra, hang up and call Telstra back using the number on your bill (133 200) or the official website at telstra.com.au. Do not call back the number that called you, as 02 7241 5391 and similar scam numbers may answer differently.
Can I block 02 7241 5391 on my phone?
Yes. Most Australian phones allow you to block numbers directly. Add 0272415391 to your blocked list in your phone's settings or call your phone provider for assistance. However, scammers may call from similar numbers, so report the original number to authorities and remain cautious of unexpected Telstra calls.
Why are there multiple reports about 02 7241 5391 with identical claims?
When two contributors report the same scam script from 02 7241 5391 within hours, it indicates an active scam operation running the same con repeatedly. The consistency of the IP address claim and ID request across both 0272415391 reports confirms this is an organised fraud pattern, not random harassment.