- Suspicious
- Scam
02 7241 3688 (0272413688): Contributors report impersonation calls claiming to be from Telstra with aggressive questioning and immediate disconnection when challenged.
Telstra Impersonation Reports for 02 7241 3688
Two contributors have flagged calls from 02 7241 3688 (also written as 0272413688) for fraudulent Telstra impersonation. The most recent report describes a woman with a foreign accent claiming affiliation with Telstra, despite the recipient not being a Telstra customer. When questioned about her identity, the caller immediately hung up. Upon callback to 0272413688, an automated message failed to mention Telstra at all, further confirming the deceptive nature of the call.
The second report reinforces concerns about this number, noting it originates from Symbio Networks Pty Ltd, an Australian telco provider. Community reports suggest this number has been misused for scam purposes, with callers impersonating legitimate telecommunications companies to extract information from unsuspecting recipients.
What Callers from 02 7241 3688 Claim
According to the contributor who answered a call from 02 7241 3688, the caller claimed to represent Telstra, a major Australian telecommunications provider. The caller was described as having a foreign accent and engaged in questioning without clearly stating the purpose of the call. When the recipient questioned the legitimacy of the call, the caller's immediate response was to disconnect, a common tactic used by scammers to avoid detection or follow-up verification.
The disconnect-on-challenge behaviour is particularly telling. When the same contributor called back the number 0272413688, the automated message that answered contained no reference to Telstra whatsoever. This mismatch between the impersonated company and the actual service associated with the number strongly indicates fraudulent activity.
Call Patterns and Timing
The most recent report about 02 7241 3688 came through on 12 November 2025, suggesting this number remains active for scam purposes. Contributors note that calls appear to target customers by claiming affiliation with major telecommunications providers, a tactic that exploits the legitimate need for telcos to contact customers about account or service issues.
The number is allocated to Symbio Networks Pty Ltd in New South Wales. The use of a local NSW number format (02 prefix) combined with false Telstra claims suggests scammers are leveraging the appearance of legitimacy that a local number provides, while the actual service provider name remains obscured during the initial call.
What to Do If You Receive a Call from 02 7241 3688
If 0272413688 calls you:
- Do not: Engage with claims about account issues, provide personal information, banking details, or passwords; return missed calls to the number without independent verification
- Do: Hang up immediately if the caller cannot clearly identify themselves and their department; verify any legitimate requests by calling your telco directly using the number on your bill or their official website; block the number if calls persist
- Remember: Telstra and other legitimate telcos will never pressure you for information or disconnect when questioned about their identity
How to Report 02 7241 3688
If you receive a scam call from 02 7241 3688 or 0272413688, report it through these Australian government resources:
- ACMA (Australian Communications and Media Authority): Report the scam call at acma.gov.au. ACMA investigates telecommunications scams and works with service providers to block malicious activity.
- Scamwatch: Lodge a report at scamwatch.gov.au with details of the call, what was claimed, and any information you may have shared. Scamwatch tracks scam patterns across Australia.
- Reverseau: Report your experience on Reverseau to help alert other Australians about this number. Community reports strengthen collective awareness and protection.
Given that 0272413688 is allocated to Symbio Networks Pty Ltd, you may also contact that provider directly to report the misuse of their network for impersonation scams.
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Woman with foreign accent claiming to be from Telstra called even though I don't use their services. when I questioned her she hung up. called back and the automated message didn't mention Telstra
Scam do not answer. Report them.
Telco companies Symbio Wholesale Pty Limited and Symbio Networks Pty Ltd have been directed to comply with Australia’s phone scam rules after they breached information-sharing and reporting obligations.
An Australian Communications and Media Authority (ACMA) investigation found Symbio Wholesale failed to share information about scam calls with other telcos and the ACMA in a timely manner on multiple occasions. Both Symbio Wholesale and Symbio Networks also failed to accurately report the number of scam calls they blocked in April to June 2023.
Authority Member Samantha Yorke said the identification of emerging scams and timely sharing of information between telcos is critical to disrupting scams.
“Scam reduction rules are only as effective as the weakest link and on this occasion Symbio failed to meet its obligations,” Ms Yorke said.
Acma.gov.au/articles/2024-06/symbio-telcos-breach-scam-info-sharing-rules.
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be from Telstra when calling 02 7241 3688?
Telstra is Australia's largest telecommunications provider, so impersonating them creates immediate credibility. Contributors receiving calls from 02 7241 3688 report scammers exploit this trust to bypass initial scepticism. By claiming affiliation with a household-name telco, callers increase the likelihood that targets will engage with the call and provide information.
What should I do if I already provided information to a caller from 0272413688?
Contact your bank and relevant service providers immediately if you shared banking details, passwords, or personal information with the caller from 0272413688. Monitor your accounts for unauthorised activity. Report the scam to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) so they can track this number. Consider placing a fraud alert with the credit reporting bodies.
Is 02 7241 3688 a real Telstra number?
No. The number 02 7241 3688 is allocated to Symbio Networks Pty Ltd, not Telstra. When a contributor called back 0272413688, the automated message did not mention Telstra at all. If you need to contact Telstra, use the number on your bill or visit telstra.com.au directly-never call back a number that claimed to be Telstra.
How can I verify if a call claiming to be from Telstra is legitimate?
Legitimate Telstra representatives will provide a clear department name and reason for calling. If you receive a call from 02 7241 3688 or any number claiming to be Telstra, hang up and call Telstra directly using the contact number on your bill or their official website. Do not use a callback number provided by the caller. Telstra will never ask for passwords or full banking details over the phone.
What does it mean when a scammer hangs up after being questioned?
Hanging up when questioned, as the caller from 02 7241 3688 did, is a standard scammer tactic. It allows them to abandon the call before verification can occur and move to the next potential target. This behaviour is a strong indicator of fraudulent activity-legitimate companies expect and welcome verification questions.
Should I block 02 7241 3688 on my phone?
Yes. If you receive a call from 0272413688 and it matches the impersonation scam pattern described in community reports, block the number immediately on your phone. Most modern phones allow you to block numbers and automatically send them to voicemail. Blocking prevents repeat calls and reduces your exposure to the scam attempt.