- Scam
02 7240 1657 (0272401657) reports: robotic voice routing to caller claiming to be from immigration office. Scam targeting record updates with callback threats.
Immigration Impersonation Reports for 02 7240 1657
Five contributors have reported calls from 02 7240 1657 (also written as 0272401657) with a consistent pattern of immigration office impersonation. The scam centres on callers claiming they represent an immigration authority and pressuring recipients to "update records" without providing a legitimate callback number. Multiple reports indicate the number is registered as a local service in New South Wales through Symbio Networks.
The most detailed report about 0272401657 describes a robocall that initially routed the caller through a language selection prompt before connecting to someone claiming to be from immigration. When the contributor questioned the caller, they hung up immediately rather than provide verification or details.
What Callers from 02 7240 1657 Say
Contributors who answered calls from 02 7240 1657 report a distinctive sequence. The call begins with an automated robotic voice offering language options (press 1 for Chinese, press 2 for English). After selection, a person with an accent then claims to represent the immigration office.
The core message from callers involves a record update requirement, with implied urgency. One contributor noted the caller stated records needed updating but explicitly warned them not to call back. This backwards instruction - claiming urgent action is needed while preventing verification through callback - is a red flag characteristic of impersonation scams targeting migrants.
Report Patterns and Timing
Most reports about 02 7240 1657 come from missed calls, suggesting high-volume targeting. Two contributors who answered the call directly heard the robocall routing system and impersonation attempt. The timing spans October 20-21, 2025, indicating active recent circulation of this number.
One contributor described the sequence clearly: robotic voice, language routing, then a person claiming immigration authority, followed by immediate hang-up when questioned. This pattern of disconnecting rather than engaging suggests the caller knows the impersonation will not withstand scrutiny.
What to Do If You Receive a Call from 02 7240 1657
If 02 7240 1657 calls you:
- Do not: Press any number when prompted by an automated voice, return the call, or provide any personal information
- Do not: Follow instructions to update records or provide details over the phone
- Do: Hang up immediately and block the number
- Do: If you have genuine immigration matters, contact the Department of Home Affairs directly via their official website or phone number (not a number provided by the caller)
- Do: Verify any immigration-related requests independently through official government channels before responding
How to Report 02 7240 1657
Report this number to protect other community members:
- Scamwatch: scamwatch.gov.au - Report the immigration impersonation attempt with details of what the caller claimed
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report the robocall routing system and impersonation tactics
- ReportCyber: cyber.gov.au - Report if you provided any personal information or suspect identity theft
- Reverseau: Add your report of calls from 02 7240 1657 to help other Australians identify this number
Help others by sharing your experience with (02) 7240 1657!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Scam. Need to update records but accnot call back.
Scam. Need to update records but accnot call back.
Scam, pretended as immigration office.
Scammer.
Robot asking to press 1 for Chinese or 2 for English, then bloke with accent claimed to be from immigration, hung up
Help others by sharing your experience with (02) 7240 1657!
WRITE A REVIEWFrequently Asked Questions
Why does 02 7240 1657 use a robocall with language options?
The robocall system on 0272401657 serves as an initial filter and routing mechanism. It creates a veneer of legitimacy by offering language selection (similar to government services), but it's actually directing you to a live scammer. The robotic voice also helps the scammer avoid early identification. Contributors report the system routes to someone claiming immigration authority, which is the actual scam attempt.
What should I do if 02 7240 1657 says I need to update my immigration records?
Do not follow any instructions from this number. If you have genuine immigration matters, contact the Department of Home Affairs independently using the phone number or website you find yourself (not any number provided during a call from 0272401657). Real government agencies will not call you demanding record updates without proper verification channels.
Is it safe to call 02 7240 1657 back?
No. Contributors have explicitly noted that callers from 0272401657 warn against calling back, which is a major red flag. Legitimate agencies provide callback numbers and encourage verification. Do not call 02 7240 1657 back under any circumstances. If you have concerns about immigration matters, contact official government channels directly.
How do I know if a call about immigration is legitimate?
Legitimate government bodies will never call you from a number like 02 7240 1657 and demand immediate action without allowing verification. They provide official contact methods and encourage you to verify independently. If someone from 0272401657 or any unknown number claims to be from immigration, hang up and contact the Department of Home Affairs directly using their official website.
What does the robotic voice on 02 7240 1657 mean?
The robocall system on 0272401657 that asks you to press 1 or 2 for language selection is a scam tactic. It's designed to make the call seem official and to route willing callers to a live scammer. The robotic voice creates a false impression of legitimacy before the actual impersonation attempt begins.
Should I provide information if the person on 02 7240 1657 claims to represent immigration?
Absolutely not. Do not provide any personal information, immigration details, passport numbers, visa status, or financial information to anyone claiming to call from immigration on 0272401657 or any unknown number. Hang up immediately and contact the Department of Home Affairs through official channels to verify any claims.