- Scam
02 7239 9011 (0272399011): Contributors report impersonation calls claiming tech support and immigration bureau issues with robotic voices.
Impersonation Scam Reports for 02 7239 9011
Two contributors have reported scam calls from 02 7239 9011 (also written as 0272399011), both involving impersonation tactics. The reports indicate callers using false identities to trick recipients into believing there are urgent technical or immigration issues requiring immediate action.
The number is allocated as a local service through Symbio Networks Pty Ltd in NSW. Both reports describe coordinated impersonation attempts, with one caller falsely claiming to represent a major Australian telecommunications provider and another using a robotic voice impersonating a government immigration bureau.
What Callers from 02 7239 9011 Claim
One contributor received a call from 02 7239 9011 where the caller claimed the recipient's IP address had become publicly exposed and required urgent intervention. When the contributor indicated they would contact Telstra's official tech team directly instead, the caller hung up immediately. This pattern indicates the scammer recognised the contributor was unlikely to proceed without verification.
A second report describes a robotic voice call from 0272399011 claiming to represent an immigration bureau. The automated nature of this call, combined with the false government impersonation, suggests a mass-dialling operation rather than a targeted attempt.
Report Patterns and Timing
Both reports of 02 7239 9011 came through answered calls, suggesting the scammers were actively attempting live contact rather than leaving voicemails. The first report was received in January 2026, while the earlier robocall impersonation was reported in June 2025, indicating this number has been in use for scam purposes across multiple months.
The use of both live impersonation and robotic voices from the same number suggests either shared infrastructure or sequential campaigns targeting different victim profiles.
What to Do If You Receive a Call from 02 7239 9011
If 02 7239 9011 calls you, follow these steps:
- Do not: Provide personal information, bank details, passwords, or agree to remote access to your computer
- Do not: Return the call if it disconnects, as you may be calling an attacker's number
- Do: Hang up immediately if the caller claims a technical or immigration emergency
- Do: Independently verify by contacting the organisation directly using a number from their official website or your bills
- Do: Block 02 7239 9011 on your phone to prevent repeated contact
- Do: Let the call go to voicemail if you don't recognise the number
How to Report 02 7239 9011
If you've received a scam call from 02 7239 9011 or 0272399011, you can report it through these official Australian channels:
- Scamwatch: scamwatch.gov.au - Report the call details and any financial loss
- ACMA (Australian Communications and Media Authority): acma.gov.au - File a complaint about the unwanted call
- Reverseau: Help protect other Australians by contributing your experience with 02 7239 9011 to our community database
- Your telco provider: Report the call to Symbio Networks Pty Ltd or your phone plan provider for call blocking
Help others by sharing your experience with (02) 7239 9011!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Blokes claiming my IP address went public, told them I'd ring Telstra's tech team instead and they hung up fast
Robotic voice claiming to be from immigration bureau, seems like scam
Help others by sharing your experience with (02) 7239 9011!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer hang up when I mentioned calling Telstra directly?
Scammers targeting 02 7239 9011 are counting on victims who won't verify their claims. When you indicated you'd independently contact Telstra using an official number, the caller recognised you were unlikely to fall for the impersonation and disconnected to move on to easier targets. This is a positive sign that verification works.
Is 0272399011 a real Telstra or immigration bureau number?
No. 02 7239 9011 is allocated through Symbio Networks Pty Ltd, a commercial internet service provider, not Telstra or any government agency. Official government and telco numbers are publicly listed. If you're unsure, always hang up and ring the organisation directly using a number from their official website.
What should I do if a robotic voice from 02 7239 9011 calls claiming to be from immigration?
Hang up immediately. Real government agencies do not use robotic voices to contact citizens about immigration matters. All legitimate immigration communications from Australia's Department of Home Affairs come through official channels. If you have genuine immigration queries, contact them directly via immi.homeaffairs.gov.au.
Can I get my IP address 'exposed' in the way the caller from 02 7239 9011 described?
Your IP address is exposed to every website you visit - this is normal and not a security emergency requiring immediate action. The claim from 02 7239 9011 that your IP went 'public' is a scare tactic designed to pressure you into granting remote access to your computer. Legitimate tech support from your actual ISP would not contact you unsolicited with vague threats.
Should I block 02 7239 9011 or keep it to gather evidence?
Block 02 7239 9011 immediately. You've already gathered the key evidence by recognising it as a scam. Blocking protects you from repeated contact and prevents the risk of accidentally providing information during a moment of distraction. Report the number to Scamwatch and ACMA with the details you remember instead.
Why are there robotic calls from 0272399011 if it's a local service number?
Scammers can spoof or misuse telecommunications numbers regardless of their allocation type. The use of robotic voices from 02 7239 9011 suggests an automated mass-calling campaign. The fact it's a local NSW number may make it more likely for local residents to answer, which is a tactic scammers use to improve answer rates.