- Scam
Community report for 02 6189 8248 (0261898248): Caller impersonated Norton Helpline support with suspicious behaviour.
Norton Helpline Impersonation Report for 02 6189 8248
A contributor has reported receiving a call from 02 6189 8248 (also written as 0261898248) where the caller claimed to represent Norton Helpline. The contributor noted the call felt suspicious, which is a common warning sign of impersonation scams targeting Australian users. This type of impersonation is frequently used by scammers to gain remote access to computers or extract payment information.
What the Caller from 02 6189 8248 Claimed
According to the report, the caller from 0261898248 presented themselves as being from Norton Helpline. Impersonation of legitimate security software support is a well-established scam tactic, as it exploits people's trust in recognisable tech brands. Callers typically use this approach to convince recipients to download remote access software, purchase fake security products, or provide credit card details for "renewal" or "protection" fees.
Why This Impersonation Matters
Norton Helpline impersonation scams often escalate quickly. A caller from 02 6189 8248 may claim your device has viruses, security threats, or malware to create urgency. They may ask you to allow remote access to "fix" the problem or demand immediate payment to prevent data loss. The contributor's instinct that the call felt sketchy is exactly the right response-legitimate Norton support does not cold-call unsolicited users.
What to Do If You Receive a Call from 02 6189 8248
If 02 6189 8248 calls you:
- Do not: Allow remote access to your computer, download any software, or provide payment details
- Do not: Return the call or engage with the caller about technical issues
- Do: Hang up immediately
- Do: Contact Norton directly using the phone number on their official website or your product documentation if you have genuine concerns about your account
- Do: Block 02 6189 8248 in your phone settings to prevent future calls
How to Report 02 6189 8248
If you receive a suspicious call from 0261898248, report it to protect other Australians:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report to Scamwatch at scamwatch.gov.au with details of what the caller claimed
- Report to ReportCyber at cyber.gov.au if remote access was requested
- Block the number in your phone and report it as spam or scam
- Share your experience on Reverseau to help other community members identify suspicious calls from 02 6189 8248
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called claiming to be Norton Helpline, felt sketchy
Help others by sharing your experience with (02) 6189 8248!
WRITE A REVIEWFrequently Asked Questions
What should I do if I already gave the caller from 02 6189 8248 remote access to my computer?
If you allowed remote access, disconnect your computer from the internet immediately and contact your bank to monitor your accounts. Run a full antivirus scan using legitimate security software (not through the remote access session). Consider reporting to cyber.gov.au as this may indicate data compromise. Do not call back 02 6189 8248 under any circumstances.
How can I verify if a call from 0261898248 is really from Norton?
Legitimate companies like Norton never initiate unsolicited support calls. If you receive a call from 02 6189 8248 claiming to be Norton support, hang up and contact Norton directly using the phone number on your Norton account page or official website. Do not use any contact details provided by the caller from 0261898248.
Is 02 6189 8248 actually a Norton number?
No. The report from this contributor indicates the caller from 02 6189 8248 (0261898248) was impersonating Norton support. This local service number allocated in the ACT is being used for scam calls. Genuine Norton support requests come through your account portal or official Norton contact channels, never cold calls.
What if the caller from 02 6189 8248 mentioned my computer by name or previous issues?
Scammers impersonating Norton use general tactics and may reference common computer issues, Windows errors, or generic device problems. Even if the caller from 0261898248 mentions something specific, this is likely based on common troubleshooting scripts or coincidence. Hang up immediately and contact Norton through official channels if you have genuine security concerns.
Should I block 02 6189 8248 on my phone?
Yes. If you receive a call from 02 6189 8248 (0261898248) claiming to be Norton Helpline, block the number immediately in your phone settings. Most phones allow you to block callers and automatically send them to voicemail. Report it as spam or scam to your phone provider as well.
Who should I report the call from 0261898248 to?
Report calls from 02 6189 8248 to Scamwatch (scamwatch.gov.au), ACMA (acma.gov.au), and ReportCyber (cyber.gov.au) if remote access was requested. You can also report the number on Reverseau to alert other Australians about this impersonation attempt from 0261898248.