- Scam
- Legit
- Spam
The phone number 02 6189 2894 has been reported by users as a legitimate call from Citibank's Fraud Department. This article provides insight on handling calls from this number and verifying its authenticity.
Understanding the Calls from 02 6189 2894
The phone number 02 6189 2894 / 0261892894 has been reported predominantly as a legitimate contact from Citibank's Fraud Department. Users have described interactions that suggest it is a verifiable call aimed at protecting customers against fraudulent activities.
User Experiences and Analysis
Overall, reviews related to this number present a mixed bag of experiences. While there are certainly echoes of legitimacy, some reports trigger a note of caution. Here's a closer look into the insights gathered from users:
- Legitimate Alerts: Many users have received calls regarding attempted transactions that they did not authorise, pairing these calls with SMS alerts and emails as confirmations from Citibank.
- Robot Call Concerns: One user raised a valid concern regarding calls being conducted by automated systems, especially when the name used was incorrect. It's worth noting that while such robot calls can be used for efficiency, personalised alerts are common practice for legitimate banks.
- Confirmation from Citibank: Several users have confirmed authenticity by directly contacting Citibank's customer service, which affirmed that the number belongs to their Fraud Department, thereby suggesting a preliminary safeguard against potential identity theft.
How to Handle Calls from 02 6189 2894
When dealing with calls from 02 6189 2894 / 0261892894, consider the following recommendations to ensure your financial security:
- Always verify the incoming call by contacting Citibank through their official customer service hotline or website.
- Do not disclose personal information unless you are sure of the caller’s identity.
- If you receive a robotic voice message, proceed with caution as these can sometimes be impersonators attempting to siphon your information—yet genuine bank protocols should ideally involve personalised communication.
Conclusion
In conclusion, while number 02 6189 2894 / 0261892894 is predominantly categorised as legitimate by the majority of user feedback, your security should always come first. Utilising services such as Reverseau—especially the Reverse Phone Lookup Australia feature—will further empower you in tracing calls and identifying their origins. Should you ever feel uncertain, call Citibank directly using their known hotline. Always prioritise your safety and remain alert against potential scams.
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What Our Users Reviewed
This is a scam call. The number is not associated with Citibank. If you receive a text about suspicious activity, please contact Citibank directly using their official number instead.
I received a call from what claimed to be Citibank's fraud department. My phone detected it as spam and blocked the call, but I did receive an automated message instructing me to contact them back. I had previously replied to an email regarding this issue.
I contacted Citibank, and they confirmed that the number (02) 6189 2894 is valid; it belongs to their Fraud team. However, they advised that for safety, it's best to reach them through their customer service hotline at 1300 550 216, as displayed on their official website, if you have any doubts about the authenticity of the call.
Was called by a robot. Claimed to be from Citibank security. Got my name wrong, only partly right. Real bank would use correct first and last name. Called couple days after I had already cancelled my card and if real then the bank would have the robot call. LOL.
I called the bank on their real phone number and asked about robot calls and they confirmed that they do not do robot calls.
This is a legitimate call from the Citibank Fraud Department. They reached out to me regarding an attempted transaction on my credit card. They also sent mobile alerts and an email about the situation. I confirmed that it was not a transaction I initiated, and they quickly sent me a new card within a few days.
I received a legitimate call shortly after getting two SMS messages about a transaction I did not make. I suggest calling the number back or reaching out to any official Citibank phone number for assistance.
This call was from the fraudulent transaction department, warning me of possible fraudulent activity.
I received a legitimate call regarding a suspicious transaction on my credit card. They informed me that my card was placed ON HOLD and then CANCELLED after I confirmed that the transaction was not authorized by me.