- Scam
Community report for 02 6189 0214 (0261890214): Caller impersonated Macquarie Bank claiming account issues linked to JB Hi-Fi purchase, requesting personal information.
Bank Impersonation Report for 02 6189 0214
A contributor has reported receiving a call from 02 6189 0214 (also written as 0261890214) claiming to be from Macquarie Bank. The caller stated the recipient's account had been compromised due to a fraudulent JB Hi-Fi purchase, a classic impersonation tactic designed to create urgency and distrust of the legitimate bank.
This ACT-based number, registered to Symbio Networks, appears to be used for targeted impersonation activity. The caller's approach of linking account issues to a specific retailer purchase suggests they may have obtained partial personal information beforehand, making the scam more convincing to the target.
What the Caller from 02 6189 0214 Claimed
According to the contributor's report, the caller from 0261890214 claimed:
- The recipient's Macquarie Bank account was compromised
- A fraudulent JB Hi-Fi purchase had triggered the security alert
- Immediate action was needed to verify and protect the account
The caller then requested personal information, a critical red flag. Legitimate banks never ask for passwords, card numbers, PINs, or other sensitive details via unsolicited calls. The contributor correctly identified the call as a scam and did not provide any information.
How This Scam Works
Callers using 02 6189 0214 attempt to exploit several psychological triggers:
- Authority: Impersonating a major Australian bank (Macquarie) to establish false credibility
- Specificity: Mentioning a real retailer (JB Hi-Fi) to make the story more believable
- Urgency: Implying account compromise requires immediate action
- Trust exploitation: Using details already known to the target to lower their guard
What to Do If You Receive a Call from 02 6189 0214
If 0261890214 calls you claiming to be your bank:
- Do not: Provide any personal information, including passwords, PINs, card numbers, or security codes
- Do not: Follow instructions to log into banking apps or websites during the call
- Do not: Return the call to the number provided by the caller
- Do: Hang up immediately
- Do: Contact your bank directly using the phone number on your statement or their official website
- Do: Block the number 02 6189 0214 on your phone
- Do: Report the call to ACMA (Australian Communications and Media Authority)
How to Report 02 6189 0214
If you receive a scam call from this number, report it to the following Australian authorities:
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report illegal telemarketing and scam calls
- Scamwatch: scamwatch.gov.au - Report scams and check scam alerts
- Your bank directly: Contact Macquarie Bank or whichever institution is being impersonated to alert them of the fraudulent activity
- Reverseau: You can also contribute your experience to help other Australians identify this number
Include as many details as possible in your report: the date and time of the call, what was claimed, any personal information requested, and the caller's demeanour. This information helps authorities track and shut down scam operations.
Help others by sharing your experience with (02) 6189 0214!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed my Macquarie bank account is on the fritz due to dodgy JB Hi-Fi purchase, sounds like a scam
Help others by sharing your experience with (02) 6189 0214!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim my bank account is linked to a JB Hi-Fi purchase?
Scammers often reference specific retailers or recent transactions because they may have obtained partial information about you (name, phone number, approximate location). By mentioning JB Hi-Fi, they make the false claim more credible. The contributor who reported 02 6189 0214 (0261890214) likely had made a JB Hi-Fi purchase, giving the caller an opening. Always remember: your bank will never initiate contact about suspicious transactions by calling an unverified number.
Is 02 6189 0214 a real Macquarie Bank number?
No. The number 0261890214 is registered to Symbio Networks, a telecommunications provider in the ACT. It is not a Macquarie Bank customer service line. Scammers can spoof caller IDs to display seemingly legitimate numbers. If you are unsure, hang up and call your bank directly using the number on your bank statement or their official website.
What should I do if I already gave personal information to a caller from 02 6189 0214?
If you disclosed sensitive information to a caller from 0261890214, contact your bank immediately and explain what information was shared. Request that your account be monitored for fraud, ask about changing your passwords and PINs, and consider placing a fraud alert on your credit file. Report the scam to Scamwatch (scamwatch.gov.au) and ACMA so authorities can track this number.
Can I block 02 6189 0214 on my phone?
Yes. Most modern phones allow you to block numbers directly from your call log or contacts. After blocking 0261890214, you won't receive further calls from that number (though scammers may use different numbers). Blocking is a good first step, but also report the number to ACMA and Scamwatch to help protect other Australians.
How do scammers get my name and information to make the call convincing?
Scammers obtain personal information through data breaches, public records, purchased contact lists, or social media. They may only know your name and phone number, but by mentioning something specific like JB Hi-Fi, they exploit the psychological principle of false authority. Never assume a caller is legitimate just because they know some information about you. Always verify directly with your bank using official contact details.
Should I report this to my bank as well as ACMA?
Yes. Report 02 6189 0214 (0261890214) to both your bank and ACMA. Your bank needs to know that scammers are impersonating them using this number, so they can alert other customers and investigate. ACMA tracks scam numbers to identify patterns and take enforcement action. Scamwatch (scamwatch.gov.au) is another key resource for reporting attempted fraud.