- Scam
One contributor reported SMS from 02 5838 5936 (0258385936) impersonating Commonwealth Bank, requesting reference numbers and personal information with phishing links.
Commonwealth Bank Impersonation SMS from 02 5838 5936
A contributor has reported receiving an SMS from 02 5838 5936 (also written as 0258385936) impersonating Commonwealth Bank. The message falsely claimed that money had been removed from the recipient's account and requested a reference number to proceed. This is a common phishing tactic where scammers attempt to harvest personal banking details by creating a false sense of urgency around account security.
The SMS from 0258385936 included a phishing link designed to capture login credentials or other sensitive information. Commonwealth Bank does not request reference numbers, account details, or verification codes via unsolicited SMS. Any legitimate bank communication about account activity will direct you to contact the bank directly using a number on your bank statement or official website, never through links in unexpected messages.
What the SMS from 02 5838 5936 Requested
The contributor reported that the text message claimed money had gone missing and asked for a reference number. This type of request is designed to:
- Create panic and urgency so you act without thinking
- Trick you into clicking embedded links that capture login information
- Harvest banking credentials under the guise of account verification
- Build trust by referencing a real bank (Commonwealth Bank) before escalating requests for more sensitive data
Scammers using the number 02 5838 5936 rely on the assumption that most people have accounts with major Australian banks. By impersonating Commonwealth Bank specifically, they increase the likelihood that the recipient will have genuine concern about their account and comply with requests.
What to Do If You Receive an SMS from 02 5838 5936
If you receive a message from 02 5838 5936 or similar numbers claiming to be from Commonwealth Bank:
- Do not: Click any links in the message, reply with personal information, or provide reference numbers, account details, or verification codes
- Do not: Call any number provided in the SMS
- Do: Delete the message immediately
- Do: If concerned about your account, independently contact Commonwealth Bank using the number on your bank card or the official Commonwealth Bank website
- Do: Block the number 0258385936 on your phone to prevent further contact
- Do: Report the SMS to your mobile provider and to Australian authorities
How to Report SMS from 02 5838 5936
Report this phishing SMS through the following channels:
- Forward the SMS to the ACMA (Australian Communications and Media Authority) at acma.gov.au for investigation
- Report to Scamwatch at scamwatch.gov.au with details of the message, sender number, and any links included
- Report to your mobile network provider - most allow SMS spam reporting directly from your phone or through their customer service
- Report to Commonwealth Bank directly at their official website or customer service line so they can monitor for this impersonation
- If you clicked the link or entered information, contact Commonwealth Bank immediately and consider changing your online banking password from a secure device
- Share your experience on Reverseau to help other Australians identify this number
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Text claiming to be Commonwealth Bank saying money's gone, asked for reference number
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WRITE A REVIEWFrequently Asked Questions
Why would someone text me from 02 5838 5936 claiming to be Commonwealth Bank?
Scammers use SMS impersonating major Australian banks because most people have accounts with them. The message from 02 5838 5936 (0258385936) creates urgency by claiming money is missing, making you more likely to click links or share information without verifying. Real banks never contact you via unsolicited SMS asking for reference numbers or account details.
Is the link in the SMS from 0258385936 safe to click?
No. The phishing link in the SMS from 02 5838 5936 is designed to steal your Commonwealth Bank login credentials and other personal information. Do not click it under any circumstances. Legitimate bank links are only sent after you initiate contact with the bank directly using a verified number.
What information should I never give to a caller or texter claiming to be Commonwealth Bank?
Never provide your username, password, PIN, card number, CVV, reference numbers, or any personal identification details to anyone who contacts you unsolicited, including numbers like 0258385936. Commonwealth Bank will never ask for this information via SMS or phone call.
How can I verify if a message really came from Commonwealth Bank?
Do not reply to or click links in the suspicious SMS from 02 5838 5936. Instead, independently contact Commonwealth Bank using the number on your debit or credit card, or visit their official website. Tell them about the message and ask whether it's legitimate. They will confirm it is not.
Should I block 02 5838 5936 on my phone?
Yes. Block 0258385936 immediately to prevent further contact. After blocking, report the SMS to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au) so authorities can investigate the phishing campaign. If you receive similar messages from other numbers, block those as well.
What should I do if I already clicked the link from the 02 5838 5936 SMS?
If you clicked the link from 0258385936 and entered any information, contact Commonwealth Bank immediately on the number from your bank card. Change your online banking password from a secure device (not the one that clicked the link). Monitor your account closely for unauthorized transactions and consider placing a fraud alert with your bank.