- Scam
Community report for 02 5760 8189 (0257608189): Caller impersonated software security, charged fee for trojan removal, issue recurred and number became unreachable.
Tech Support Scam Reports for 02 5760 8189
One contributor has reported a tech support scam from 02 5760 8189 (also written as 0257608189). The caller claimed to represent a software security company and persuaded the contributor to pay a fee for removing a supposed trojan virus from their device. After the payment, the same problem allegedly reappeared, and when the contributor attempted to contact 0257608189 again for support, the number became unreachable.
This report reflects a common pattern where scammers use remote-access tactics to gain control of a victim's computer, identify or fabricate security issues, and extract payment under false pretences. The fact that 02 5760 8189 became unavailable after the initial complaint suggests the number may be part of a transient operation.
What the Caller from 02 5760 8189 Claimed
According to the report, the caller from 02 5760 8189 presented themselves as a software security representative. They convinced the contributor that their device was infected with a trojan and required immediate paid remediation. The scammer likely used remote-access tools to display fake security warnings or system logs to fabricate urgency and justify the fee. Once payment was made, the contributor discovered the original issue persisted, indicating no genuine repair took place.
Report Details and Timeline
The call to 02 5760 8189 was answered by the contributor, suggesting the scammer initiated outbound contact. The report was submitted on 14 April 2026, recorded as occurring recently. The contributor's inability to reach the number afterwards for a refund or follow-up support is consistent with scammers using temporary or spoofed numbers that become inactive once payment has been extracted.
What to Do If You Receive a Call from 02 5760 8189
If 02 5760 8189 or any unknown number claims to offer tech support:
- Do not: Allow remote access to your device, click links, download software, or provide payment details
- Do not: Trust caller ID alone - legitimate tech support companies do not cold-call offering repairs
- Do: Hang up immediately if the caller mentions viruses, trojans, or security threats you did not discover yourself
- Do: Contact your device manufacturer or a trusted local technician if you have genuine concerns
- Do: Verify the company independently using a phone number from their official website, not a number the caller provides
How to Report 02 5760 8189
If you receive similar calls from 02 5760 8189 or other suspected tech support scam numbers, report your experience:
- Scamwatch: scamwatch.gov.au - report the scam and get practical advice
- ACMA (Australian Communications and Media Authority): acma.gov.au - lodge complaints about unwanted calls
- ReportCyber: cyber.gov.au - report cybercrime and online fraud
- Reverseau: Add your own report here to help other Australians identify this number and similar patterns
Providing community reports helps contributors across Australia recognise and avoid the same scammers. If you paid money to a scammer claiming to be from 02 5760 8189, also consider reporting to your bank and the Australian Cyber Security Centre for guidance on recovery options.
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Rang claiming to be from software security, fixed a trojan issue for a fee but same problem came back, can't get through now
Help others by sharing your experience with (02) 5760 8189!
WRITE A REVIEWFrequently Asked Questions
A caller from 02 5760 8189 claimed my computer had a trojan. Should I let them fix it?
No. Legitimate software companies never cold-call offering to fix problems you haven't reported yourself. If 02 5760 8189 or any unknown number makes this claim, hang up immediately. The report on this number shows the scammer charged a fee, the problem recurred, and then became unreachable. Contact your device maker or a trusted technician directly if you have real concerns.
What happens if I give remote access to someone from 02 5760 8189?
Remote-access scammers can see your screen, access your files, install malware, and steal passwords or banking credentials. The contributor who reported 02 5760 8189 allowed access and was charged for a fake repair. Never grant remote access to unsolicited callers, even if they show you fake security warnings or system screens.
Why did 02 5760 8189 stop answering after I paid?
Scammers commonly use temporary numbers or spoofed numbers that become inactive once payment is received. The contributor's experience with 0257608189 becoming unreachable after the transaction is typical of this scam pattern. This design prevents victims from requesting refunds or leaving traces.
How can I verify if a tech support caller is legitimate?
Legitimate tech support will never cold-call you. If you suspect a problem, independently find the company's official phone number (from their website, not from the caller) and ask them directly. Real companies will confirm your device status only after you verify your identity. Ignore anyone from 02 5760 8189 or similar unknown numbers claiming to detect viruses.
What should I do if I've already paid 02 5760 8189 for fake tech support?
Contact your bank or payment provider immediately to report fraud and request a chargeback. Submit reports to Scamwatch (scamwatch.gov.au) and ReportCyber (cyber.gov.au). Keep records of all communications with 0257608189 and your payment receipts. Consider running a malware scan from a trusted antivirus vendor to ensure no malicious software was installed.
Is 02 5760 8189 the real phone number, or is it spoofed?
The number 0257608189 was registered to a local service provider in NSW, but scammers frequently spoof legitimate numbers to appear credible. Whether 02 5760 8189 is actually calling from that service or has been spoofed, the caller's claims about trojan removal and the unreachable status afterwards confirm fraudulent behaviour. Do not trust this number if it contacts you with tech support offers.