02 3820 4511 - 0238204511: Robocall VISA Scam Reports

• Scam

02 3820 4511 (0238204511): Contributors report recorded robocall scams impersonating VISA, requesting language selection. Multiple reports from NSW.

Robocall VISA Scam Reports for 02 3820 4511

Two contributors have reported automated scam calls from 02 3820 4511 (also written as 0238204511) impersonating VISA with recorded messages. Both reports describe the same pattern: a robocall requesting language preference by pressing 0 or 1 for language selection, with options for Chinese and English. This is a classic impersonation technique where scammers use pre-recorded messages to appear legitimate while attempting to collect personal or financial information.

The calls originate from a NSW-based local service provider, Symbio Networks Pty Ltd. One contributor noted the call was blocked by their phone but still received a voicemail notification with the recording asking to press 1 for Chinese or 2 for English, confirming the automated nature of 0238204511.

How These Robocalls Operate

The robocall from 02 3820 4511 uses a recorded message to impersonate VISA and prompt callers to select a language. This tactic allows scammers to:

• Appear automated and therefore legitimate (mimicking real bank systems)
• Route callers through different scripts based on language selection
• Gather information from those who press a number, confirming the line is active
• Potentially transfer victims to live operators for further deception

Contributors who received calls from 02 3820 4511 report the message specifically referenced VISA, exploiting the trust associated with the brand.

Report Patterns and Timing

Both reports about 0238204511 arrived within a three-day window in late May, suggesting an active campaign. One contributor had the call blocked before reaching their phone, while another received it as a voicemail notification. The fact that 02 3820 4511 generated voicemail notifications indicates the calls were being made to multiple numbers in sequence, typical of large-scale robocall operations.

What to Do If You Receive a Call from 02 3820 4511

If 02 3820 4511 calls you:

• Do not: Press any number, speak to any operator, or provide personal information, banking details, or VISA information
• Do not: Return the call or engage with the message in any way
• Do: Hang up immediately and block 0238204511
• Do: Contact VISA directly using the number on the back of your card if you're concerned about your account
• Do: Never assume a call is legitimate based on a recorded message claiming to be from a bank or VISA

If the call reaches your voicemail, do not press any numbers or call back. Simply delete the message and block the number.

What to Do If You Provided Information to 02 3820 4511

If you pressed a number or provided any information to 0238204511:

• Contact your bank immediately to report potential fraud
• Request they monitor your account for unauthorised transactions
• Consider requesting new cards or passwords if you shared financial details
• Check your credit file via Equifax or other Australian credit agencies for suspicious activity
• Report the incident to ReportCyber at cyber.gov.au

How to Report 02 3820 4511

Report this robocall scam number to Australian authorities:

• ACMA (Australian Communications and Media Authority): Report the number at acma.gov.au. ACMA investigates illegal robocalls and can take action against providers.
• Scamwatch: Lodge a detailed report at scamwatch.gov.au. Include the date, time, and exact message you heard from 02 3820 4511.
• ReportCyber: If financial information was compromised, report at cyber.gov.au.
• Reverseau: Contribute your experience with 0238204511 to help other Australians identify this scam.

Frequently Asked Questions