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02 3816 1569 (0238161569): Community reports describe automated robocalls claiming insurance updates with multilingual prompts. Potential phishing attempt targeting NSW residents.
Robocall Insurance Scam Reports for 02 3816 1569
Two contributors have reported calls from 02 3816 1569 (also written as 0238161569), both involving automated robocalls with a consistent pattern. The calls use a recorded voice claiming an urgent need to update insurance information, presenting multilingual options to the recipient.
The automated system behind 0238161569 prompts callers to press 1 for English or press 2 for Chinese, suggesting the scam may be targeting speakers of multiple languages. When one contributor pressed 1 to engage with the robocall from 02 3816 1569, they were connected to a live operator who responded in Chinese or another Asian language before abruptly disconnecting when the contributor replied in English.
What the Robocall from 02 3816 1569 Claims
The automated message from 02 3816 1569 states that the recipient needs to update insurance information. This type of claim is a common phishing tactic, as it creates artificial urgency and encourages the target to provide personal details or click through to a malicious link.
One report about 0238161569 specifically mentions the robocall as a potential phishing attempt, indicating the scammer may be trying to harvest personal or financial information. The multilingual nature of the call system suggests this campaign is deliberately targeting diverse communities across NSW, possibly exploiting language barriers to increase compliance.
Call Patterns and Timing
The two reports about 02 3816 1569 occurred on different dates, with one received via voicemail on 3 April and the other answered on 30 March 2026. This suggests the robocall campaign from 0238161569 is active and ongoing, rather than a one-off incident.
One contributor answered the call from 02 3816 1569 directly and reported receiving a live operator response, indicating this is not purely an automated system but likely involves a call centre routing live agents based on caller input. The fact that the operator disconnected when the contributor switched to English suggests deliberate targeting of non-English speakers.
What to Do If You Receive a Call from 02 3816 1569
If 02 3816 1569 calls you:
- Do not: Press any buttons, return the call, or provide personal information such as name, address, date of birth, or insurance details
- Do not: Click any links sent via SMS or follow URLs mentioned in robocalls
- Do: Hang up immediately and block the number on your phone
- Do: If you receive a voicemail, delete it without listening to the full message or pressing any options
- Do: Verify any insurance updates directly by calling your provider using the contact details on your official policy documents or their website
How to Report 02 3816 1569
If you receive calls from 02 3816 1569 (0238161569), report them through the following channels:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au for robocall complaints
- Lodge a report with Scamwatch at scamwatch.gov.au if you believe phishing or fraud has occurred
- Register the number with the Do Not Call Register at donotcall.gov.au to opt out of telemarketing calls
- Report the number on Reverseau to help warn other contributors in your community
- If you received an SMS with a suspicious link, forward it to 0429 999 888 to report phishing
Your report helps identify patterns in scam campaigns and may assist authorities in taking action against the operators behind 02 3816 1569.
Help others by sharing your experience with (02) 3816 1569!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Robo voice saying need to update insurance info, press 1 for English press 2 for Chinese
Recorded message about car insurance, press 1 for English press 2 for Chinese, I pressed 1 to insult them, they answered in Chinese or another Asian language then hung up when I replied in English
Help others by sharing your experience with (02) 3816 1569!
WRITE A REVIEWFrequently Asked Questions
Why did the robocall from 02 3816 1569 offer language options?
The multilingual prompts on 02 3816 1569 (0238161569) suggest the scammers are deliberately targeting speakers of multiple languages, possibly because non-English speakers may be less familiar with common scam tactics or may have language barriers that reduce their ability to verify the call's legitimacy. This is a deliberate targeting strategy used by organised scam operations.
What happens if I press 1 or 2 on a call from 02 3816 1569?
According to reports about 0238161569, pressing either option connects you to a live operator or continues the scam flow. One contributor who pressed 1 on a call from 02 3816 1569 was connected to someone speaking another language who disconnected when they didn't comply. The safest action is to hang up immediately without pressing any buttons.
Is 02 3816 1569 actually an insurance company?
No. The reports about 02 3816 1569 (0238161569) indicate this is a scam robocall, not a legitimate insurance provider. Real insurance companies contact you through verified channels and never request sensitive information via unsolicited calls. If you need to update insurance information, always initiate contact yourself using details from your official policy documents.
Why did the operator hang up when I replied in English to 02 3816 1569?
One contributor reported this exact experience with 0238161569, suggesting the operation may be designed to target non-English speakers specifically. When the contributor responded in English, the operator realised they had reached someone less vulnerable to the scam and disconnected. This is a sign the call was fraudulent.
Should I call 02 3816 1569 back to verify the insurance claim?
No. Do not call 02 3816 1569 (0238161569) back under any circumstances. Returning the call may confirm your number is active and could result in more scam calls. Instead, contact your insurance provider directly using the phone number on your official policy or their verified website to check if any update is genuinely required.
How can I block 02 3816 1569 on my phone?
Most phones allow you to block numbers directly in the call history or settings. Open your phone's settings, find the blocked numbers or 'do not disturb' option, and add 0238161569. You can also contact your phone provider to report robocalls from 02 3816 1569 and request blocking assistance. Report the number to ACMA at acma.gov.au for official action.