- Suspicious
One contributor reports a robocall from 02 3816 1565 (0238161565) with a pre-recorded message claiming phone service problems and demanding immediate action.
Robocall Reports for 02 3816 1565
A contributor has reported receiving a robocall from 02 3816 1565 (also written as 0238161565) featuring a pre-recorded female voice claiming something was wrong with their phone service. The call employed urgency tactics typical of telecom scams, pressuring the recipient to take immediate action without providing legitimate verification details.
The robocall from 0238161565 used a generic service disruption claim as a pretext. This approach is commonly used by scammers impersonating telecommunications providers to trick recipients into revealing account information, clicking malicious links, or transferring funds.
What the Robocall from 02 3816 1565 Says
According to the report, the automated message from 02 3816 1565 claimed there was "something wrong with your phone service." The recording used artificial voice synthesis rather than a live operator, a hallmark of mass-dialled robocalls. The contributor noted the message was vague about the specific issue, a deliberate tactic designed to worry recipients into responding without questioning the caller's legitimacy.
Robocalls from numbers like 0238161565 typically follow a pattern: make a general claim about service disruption, create urgency, then direct you to press a number or call back. This triggers either an automated system designed to harvest personal information or connects you to a live scammer posing as technical support.
Call Details and Pattern
The call from 02 3816 1565 reached the contributor on 29 March 2026 during business hours (approximately 9:25 AM). The call was answered, meaning the robocall successfully connected to a live person before delivering its pre-recorded message. This suggests the number may have been obtained from a telemarketing list or data breach.
The number 0238161565 is currently allocated to Symbio Networks Pty Ltd as a local service number in New South Wales. However, legitimate telecommunications providers rarely use automated robocalls to notify customers of service issues; they typically send SMS notifications or emails instead, and customers can verify messages via their official account portals.
What to Do If You Receive a Call from 02 3816 1565
If 02 3816 1565 calls you:
- Do not: Press any number to "speak to an operator," call back the number, or follow any on-screen prompts the robocall directs you to
- Do not: Share your account number, password, date of birth, or payment details in response to the call
- Do: Hang up immediately when you recognise it as a robocall
- Do: Block the number (02 3816 1565 or 0238161565) on your phone to prevent future calls
- Do: Verify any service issues directly by logging into your telecom provider's official website or calling the number on your bill, not numbers provided by the robocall
- Do: Report the call to the ACMA if you believe it's scam activity
How to Report 02 3816 1565
If you've received a robocall from 02 3816 1565 or 0238161565, you can report it to Australian regulatory authorities:
- ACMA (Australian Communications and Media Authority): Report unwanted calls and robocalls at acma.gov.au. Include the phone number, date, time, and what the message said.
- Scamwatch: If the call attempted to harvest personal information or direct you to a scam website, report it at scamwatch.gov.au
- Do Not Call Register: Register your number at donotcall.gov.au to opt out of telemarketing calls. Robocalls may still occur if they're from scammers, but legitimate telemarketers should respect your registration.
- On Reverseau: Share your experience with 02 3816 1565 to help other Australians identify similar calls
Community reports like yours help identify patterns in robocall campaigns and protect other Australians from the same tactics.
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Robot lady saying something wrong with phone service
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WRITE A REVIEWFrequently Asked Questions
Is 02 3816 1565 a legitimate number?
02 3816 1565 (0238161565) is allocated to Symbio Networks Pty Ltd, a real ISP in NSW. However, scammers frequently spoof or hijack legitimate numbers. The robocall report about a vague "phone service problem" is a red flag - legitimate providers contact customers through verified channels (email, SMS, account portals) and never demand immediate action via automated calls. Do not trust 02 3816 1565 without independent verification.
What happens if I press a number during the robocall from 0238161565?
Pressing a number during the robocall from 0238161565 typically connects you to either an automated system designed to steal personal data or a live scammer posing as tech support. Either way, you've confirmed your number is active, which may lead to more calls. Never press numbers on robocalls - hang up immediately.
Why do robocalls like 02 3816 1565 claim phone service problems?
Robocalls from 02 3816 1565 use service disruption claims because they create urgency and panic. Most people instinctively want to fix a service problem, making them more likely to comply with instructions. Scammers rely on this emotional response to bypass critical thinking. Legitimate providers never use robocalls for urgent service notices.
Should I call back the number from the robocall?
No. Do not call back 02 3816 1565 or 0238161565. If you need to contact your actual provider, use the number on your bill or their official website. Calling back a robocall number confirms your number is active, likely resulting in more unwanted calls, and may connect you directly to scammers.
How can I block robocalls like 02 3816 1565?
Most modern phones allow you to block specific numbers. Add 02 3816 1565 (or 0238161565) to your blocked contacts. Some providers also offer robocall filtering services. Additionally, register your number on the Do Not Call Register at donotcall.gov.au, though this won't stop illegal robocalls - only ACMA reporting and blocking will reduce these calls.
What should I do if I already shared information with the robocall from 02 3816 1565?
If you provided personal, banking, or account details to the robocall from 0238161565, contact your bank and phone provider immediately to report the incident. Request account monitoring for suspicious activity, consider a fraud alert with credit agencies, and file a report with Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). Act quickly to limit potential damage.