- Scam
- Spam
02 3816 1520 (0238161520): Community reports of automated robocalls with urgency tactics. Callers claim phone service will be disconnected.
Robocall Reports for 02 3816 1520
Two contributors have reported receiving automated robocalls from 02 3816 1520 (also written as 0238161520). Both reports describe pre-recorded messages rather than live caller interaction, with the calls using urgency tactics to prompt immediate action. The number is allocated as a local service through Symbio Networks in NSW.
The robocalls from 0238161520 employ language designed to create alarm, mentioning service disconnection and offering language options to appear legitimate. Contributors who answered or heard voicemails from 02 3816 1520 recognised these as automated delivery systems rather than genuine customer service.
What the Robocall from 02 3816 1520 Says
One contributor received a voicemail from 02 3816 1520 stating that their phone number would be out of service that same day. The recorded message offered a choice between pressing 1 for English or 2 for Chinese, mimicking legitimate customer service systems to build credibility.
Another contributor who answered a call from 0238161520 heard an automated spam message. The use of pre-recorded voices and menu options in the robocall from 02 3816 1520 is typical of scam operations attempting to appear like official service provider communications.
Report Patterns and Timing
Both reports came through different channels - one via voicemail left on the contributor's phone, another from a call they answered directly. The reports span a 3-day period in late March 2026, suggesting the robocall campaign from 02 3816 1520 may be ongoing or recently activated.
The allocation data for 0238161520 indicates it routes through a local NSW service provider, yet the robocall behaviour and urgency messaging do not align with legitimate customer communication from that provider. Contributors receiving calls from 02 3816 1520 should treat the service disconnection claim with immediate scepticism.
What to Do If You Receive a Call from 02 3816 1520
If 02 3816 1520 calls you:
- Do not: Press any number in response to the automated menu, return the call, or provide any information if prompted
- Do not: Assume the disconnection threat is real or act in haste
- Do: Let the call go to voicemail so you have a record
- Do: Contact your actual service provider directly using the number on your bill to verify any service issues
- Do: Block 0238161520 if the call repeats
- Do: Hang up immediately if you answer and hear an automated message
What to Do If You Receive an SMS from 02 3816 1520
If you receive a text message from 0238161520:
- Do not: Click any links in the message or reply
- Do not: Call any numbers provided in the SMS
- Do: Delete the message immediately
- Do: Report the SMS as spam by forwarding it to 0429 999 888
- Do: Block the number on your device
How to Report 02 3816 1520
If you receive robocalls or automated messages from 02 3816 1520, report them through official Australian channels:
- Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au for breaches of telemarketing regulations and robocall misuse
- Lodge a report with Scamwatch at scamwatch.gov.au if you believe the robocall is a scam attempt
- If the call claims to be about your NBN service, report to nbnco.com.au or contact NBN Co directly on 1300 306 406
- Register your number with the Do Not Call Register at donotcall.gov.au to opt out of telemarketing calls (this may not stop unlawful robocalls)
- Report the number on Reverseau to add your experience to the community report for 0238161520
Help others by sharing your experience with (02) 3816 1520!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Voicemail saying phone number will be out of service today, press 1 for English or 2 for Chinese
Automated spam message when answered
Help others by sharing your experience with (02) 3816 1520!
WRITE A REVIEWFrequently Asked Questions
Is 02 3816 1520 a real phone company?
The number 02 3816 1520 is allocated as a local service through Symbio Networks in NSW, but the robocall behaviour reported does not match legitimate customer service communication. If you're concerned about your actual service, contact your provider directly using the number on your bill rather than calling back 0238161520.
What should I do if I already pressed a number in response to the robocall from 02 3816 1520?
Pressing a number in response to the automated menu from 0238161520 does not typically activate charges, but it may confirm your number is active and lead to more calls. Block 02 3816 1520 immediately, monitor your phone bill for any unusual activity, and contact your service provider directly if you have concerns.
Why does the robocall from 02 3816 1520 offer English and Chinese options?
Offering multiple language options is a tactic used to make the robocall from 0238161520 appear more legitimate and professional. It mimics real customer service systems but is used here as part of an automated scam campaign to catch calls across different demographics.
Can my phone service really be disconnected by a call from 02 3816 1520?
No. Legitimate service providers do not disconnect your service without prior written notice and multiple contact attempts. The disconnection threat in the robocall from 02 3816 1520 is a pressure tactic designed to make you act without thinking. Always verify directly with your provider using contact details from your bill.
Should I call back 0238161520 to verify the message?
Do not call back 02 3816 1520. This is a common tactic in robocall scams - confirming your number is active by calling back can lead to additional unwanted calls or charges. Instead, contact your service provider directly using the number on your bill to check your account status.
How do I block 02 3816 1520 on my phone?
Most smartphones allow you to block numbers through your call settings or contacts app. Add 0238161520 to your blocked list, or use your phone provider's call filtering service. You can also report the number as spam to your phone carrier, and consider registering with the Do Not Call Register at donotcall.gov.au.