- Scam
- Suspicious
Community reports for 02 3815 7504 (0238157504): Caller impersonated Telstra claiming IP address issues. NSW local service flagged as suspicious.
Telstra Impersonation Reports for 02 3815 7504
Two contributors have reported suspicious activity from 02 3815 7504 (also written as 0238157504), a NSW local service number. One report specifically describes a caller impersonating Telstra, claiming to address urgent IP address issues on the recipient's account. The impersonator was unable to provide consistent details when questioned about banking arrangements, a common red flag in tech support scams.
The second report from 0238157504 describes a call centre-style operation that abruptly hung up after the recipient answered, suggesting either call harvesting or automated dialling designed to identify active phone numbers for targeted follow-up scams.
What Callers from 02 3815 7504 Claim
The documented caller from 02 3815 7504 posed as a Telstra representative and referenced IP address problems as the reason for contact. When the recipient questioned the legitimacy of the call by noting they don't bank with Telstra, the caller provided excuses and could not maintain a coherent story.
This pattern is consistent with Telstra impersonation scams, where callers use technical jargon (IP addresses, network issues) to create urgency and pressure victims into providing access credentials or payment details. The fact that the caller on 0238157504 faltered when challenged suggests limited script flexibility and possible outsourced call centre operation.
Call Patterns and Timing
Reports for 02 3815 7504 span late February, with one call arriving in the early morning hours (04:59 UTC, likely evening NSW time) and another during daytime business hours. The morning call from 0238157504 that disconnected without explanation may have been an automated screening call to verify the number is active before passing it to a scammer using the impersonation script.
The NSW local service allocation for 02 3815 7504 suggests the caller is spoofing or using a local number to appear legitimate, a common tactic to increase answer rates from recipients who trust local area codes.
What to Do If You Receive a Call from 02 3815 7504
If 02 3815 7504 calls you:
- Do not: Provide account details, passwords, remote access, or any personal information. Genuine Telstra support will never ask for these via unsolicited calls.
- Do not: Click links or download software recommended by the caller
- Do: Hang up immediately if the caller claims to be from Telstra or another service provider
- Do: Independently verify by calling Telstra's official support line (1300 001 155) using a number from their official website, not from the caller
- Do: Block 02 3815 7504 in your phone settings if the call repeats
- Do: Report the number to your phone provider if you believe it's spoofed
How to Report 02 3815 7504
Report this number and your experience using these Australian resources:
- Scamwatch: scamwatch.gov.au - File a report describing the impersonation attempt and any information requested
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report telecom-based scams and spoofed numbers
- Telstra directly: If impersonation involves Telstra, report via their fraud team at fraud.reporting@telstra.com or 13 2200
- ReportCyber: cyber.gov.au - If the scam involved malware, credential theft, or financial loss
- Reverseau: Share your experience here to help other Australians identify 0238157504
Help others by sharing your experience with (02) 3815 7504!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed to be from Telstra about IP address issues, gave excuses when I said I don't bank with them
Sounded like call centre, then hung up, not sure what they wanted
Help others by sharing your experience with (02) 3815 7504!
WRITE A REVIEWFrequently Asked Questions
Why did the caller from 02 3815 7504 claim to be from Telstra?
Scammers impersonate well-known providers like Telstra because the brand carries trust and authority. When a caller from 02 3815 7504 (0238157504) claims to represent Telstra, recipients are more likely to engage and share information. The contributor who received this call noted the impersonator couldn't maintain consistency, a sign the script wasn't sophisticated and the operation may be poorly resourced.
What should I do if 0238157504 calls claiming my IP address has problems?
Hang up immediately. Genuine Telstra does not proactively call customers about IP address issues; they respond to support requests or inform customers via official channels like the My Telstra app. If you're concerned about your connection, log into your account directly via Telstra's official website or call their verified support line (1300 001 155). Never allow a caller from 02 3815 7504 to remote in or guide you through technical steps.
Why did the call from 02 3815 7504 hang up without explanation?
The contributor reported receiving a call centre-style call from 0238157504 that disconnected after answering. This is likely a callback verification call used by scam operations to confirm your number is active and monitored. Once verified, your number may be targeted by follow-up scam calls using various impersonation tactics. Block 02 3815 7504 to prevent repeated contact.
Can I trust a call from 02 3815 7504 because it's a local NSW number?
No. The local allocation of 02 3815 7504 (allocated to Symbio Networks in NSW) may be spoofed or purchased legitimately by scammers. Scammers deliberately use local numbers because recipients are more likely to answer calls from their area code. Always verify the caller independently by hanging up and calling the organisation directly using a number from their official website, not from the caller from 0238157504.
What is IP spoofing and how does it relate to the calls from 02 3815 7504?
IP spoofing is the technical term for making a call appear to come from a different phone number than the actual source. Callers from 02 3815 7504 may be spoofing this NSW local number to appear trustworthy. The genuine subscriber may have no knowledge their number is being misused. Even if the number appears to be from Telstra's area code, scammers can impersonate any organisation.
Should I report 0238157504 to Telstra if they're impersonating Telstra?
Yes, report both to Telstra and to Scamwatch. Telstra's fraud team (fraud.reporting@telstra.com or 13 2200) needs to know about impersonation using their brand. Also report 02 3815 7504 to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) so your experience helps protect other Australians and contributes to investigations into the scam ring operating from this number.