- Scam
Community report for 02 3815 5789 (0238155789): Caller impersonated CBI bank claiming fraudulent transaction to verify details.
CBI Impersonation Reports for 02 3815 5789
One contributor has reported receiving a scam call from 02 3815 5789 (also written as 0238155789) in which the caller impersonated a CBI bank representative. The caller falsely claimed there was a suspicious transaction on the recipient's account and requested confirmation of personal details to verify the transaction.
This type of impersonation attack is designed to trick account holders into revealing sensitive banking information under the guise of fraud prevention. The caller from 0238155789 used a common social engineering tactic - creating urgency around account security to lower the recipient's guard and extract verification details.
What the Caller from 02 3815 5789 Claimed
The contributor reported that the caller identified themselves as being from CBI and stated there was a dodgy transaction requiring confirmation. This is a classic phishing approach where scammers reference legitimate banking concerns (fraud alerts, transaction verification) to appear credible.
The intent of such calls from 02 3815 5789 is to obtain personal information like account numbers, PINs, passwords, or other verification details that could be misused for unauthorised transactions or identity theft.
What to Do If You Receive a Call from 02 3815 5789
If 02 3815 5789 calls you claiming to be from your bank:
- Do not: Provide any personal information, account details, passwords, or PINs
- Do not: Click any links the caller sends or accept remote access requests
- Do not: Return the call to any number the caller provides
- Do: Hang up immediately
- Do: Contact your bank directly using the number on your bank card or statement
- Do: Verify account issues through official banking channels before taking any action
Legitimate banks will never ask you to confirm sensitive details over the phone when they contact you first. If you're unsure, always initiate contact with your bank using a known, verified phone number.
What to Do If You Receive an SMS from 02 3815 5789
If you receive a text message from 0238155789 containing a link or requesting account information:
- Do not: Click any links in the message
- Do not: Reply to the message
- Do: Delete the message immediately
- Do: Block the number in your phone settings
- Do: Report the message as spam by forwarding it to 0429 999 888
How to Report 02 3815 5789
If you receive scam calls from 02 3815 5789 or 0238155789, you can report this activity to Australian authorities:
- Scamwatch: Report to scamwatch.gov.au - the official government resource for reporting scams
- ACMA: File a complaint with the Australian Communications and Media Authority at acma.gov.au
- Your bank: Contact your financial institution directly to report the impersonation attempt and protect your account
- ReportCyber: For cybersecurity concerns, report to cyber.gov.au
- Reverseau: Contribute your experience to help other Australians by reporting 02 3815 5789 on this page
Help others by sharing your experience with (02) 3815 5789!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Caller claimed to be from CBI saying I had a dodgy transaction to confirm
Help others by sharing your experience with (02) 3815 5789!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer call pretending to be from CBI?
Scammers impersonate banks like CBI because account holders are more likely to comply when they believe their money is at risk. A fraudulent transaction alert creates urgency and lowers your defences. The caller from 02 3815 5789 uses this trust to extract banking details, which can then be used for unauthorised transactions or sold to other criminals.
What should I do if I already gave information to the caller from 0238155789?
Contact your bank immediately using the number on your bank card or official statement - not any number provided by the caller. Tell them you may have been compromised and request they monitor your account closely. If you provided account numbers or passwords, ask them to change these details. Consider placing a fraud alert on your credit file through Australian financial institutions. Also report the call from 02 3815 5789 to Scamwatch and ACMA.
How can I tell if a call from 02 3815 5789 is really from my bank?
Legitimate banks will not ask you to confirm passwords, PINs, or full account numbers during unsolicited calls. If someone calls from 0238155789 or any number claiming to be your bank, hang up and call your bank directly using a number from your card or statement. Your genuine bank will have a record of any legitimate transaction issues and can confirm whether the call was authentic.
Can I block 02 3815 5789 on my phone?
Yes. You can block 02 3815 5789 (0238155789) in your phone's contact blocking settings or through your phone provider. Most modern phones allow you to block a number by selecting it from your call history. Blocking prevents future calls from 02 3815 5789, though scammers may call from other numbers. Also report the number to your provider and to authorities at scamwatch.gov.au.
What is CBI and why would they call me?
CBI is a legitimate bank that may contact customers about genuine account issues. However, the caller from 02 3815 5789 falsely claimed to be from CBI as part of the impersonation scam. Real CBI would contact you through verified channels and would never ask you to verify passwords or sensitive details during an unsolicited call. Always verify by hanging up and calling your bank directly.
Should I report this to the police?
Yes. You can report the call from 02 3815 5789 to Australian police through the local police station's online reporting system, though they may refer you to Scamwatch for fraud matters. The most important step is reporting to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au), which track scam patterns and work to take action. Providing a report about 0238155789 helps protect other Australians from the same scam.