- Scam
Community report for 02 3815 5734 (0238155734): Caller impersonated Telstra and requested IP address. Potential tech support scam.
Telstra Impersonation Reports for 02 3815 5734
One contributor has reported a scam call from 02 3815 5734 (also written as 0238155734) involving impersonation of Telstra. The caller falsely claimed to represent Telstra and attempted to extract the contributor's IP address, a classic tactic used in tech support scams to gain remote access to personal devices and accounts.
This NSW-based number allocated to Symbio Networks Pty Ltd was used to target a recipient with a direct impersonation approach, suggesting the caller had little hesitation in claiming a false corporate identity.
What the Caller from 02 3815 5734 Requested
The contributor reported that the caller from 0238155734 specifically asked for their IP address. This is a red flag indicator of a tech support scam, where callers attempt to convince victims they have a security or connection problem, then request remote access credentials or sensitive technical information to compromise devices.
The fact that 02 3815 5734 was used to fish for IP address information suggests the scammer was attempting to establish a pathway to either remote device access or further identity theft using technical-sounding pretexts.
Why This Matters
Telstra is one of Australia's largest telecommunications providers, making it an easy and believable false identity for scammers. Contributors should be aware that Telstra will never cold-call you requesting your IP address or other technical identifiers. Legitimate ISP support always initiates contact from verified numbers and never asks for sensitive technical data unprompted.
What to Do If You Receive a Call from 02 3815 5734
If 02 3815 5734 calls you:
- Do not: Provide your IP address, device credentials, remote access tools, or any personal information
- Do not: Allow the caller to connect remotely to your computer or phone
- Do: Hang up immediately if the caller claims to be from Telstra or another service provider
- Do: Verify any support claim by contacting the company directly using an official number from their website
- Do: Block 0238155734 if the call repeats
- Do: Report the number to ACMA if you believe it's part of an ongoing scam operation
How to Report 02 3815 5734
If you've received a scam call from 02 3815 5734 or 0238155734, report it to the following Australian authorities:
- ACMA (Australian Communications and Media Authority) at acma.gov.au - lodge a report about scam calls
- Scamwatch at scamwatch.gov.au - report the scam and view similar reports
- Reverseau - contribute your own report about 02 3815 5734 to help other Australians identify this number
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Pretending to be Telstra, fishing for my IP address
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be Telstra and ask for my IP address?
Scammers impersonate Telstra because it's a trusted household name. Requesting your IP address is a tactic to convince you there's a technical problem with your connection, then use that false urgency to gain remote access to your device or extract banking details. If 02 3815 5734 calls claiming to be Telstra, hang up and verify with Telstra directly on their official number.
Is 0238155734 a real Telstra number?
No. The contributor who received the call from 0238155734 confirmed it was impersonating Telstra. The number is allocated to Symbio Networks Pty Ltd, not Telstra. Telstra will never cold-call you requesting IP addresses or technical identifiers. Always call Telstra back on 13 2200 if you're unsure.
What should I do if I already gave my IP address to 02 3815 5734?
An IP address alone is not immediately dangerous, but combined with other data it can be used for further targeting. If you also provided other information like passwords, credit card details, or device access during the call from 02 3815 5734, change your passwords immediately and monitor your accounts for unusual activity. Contact your ISP directly on their official number.
How do real tech support calls from Telstra work?
Telstra will never call you unsolicited requesting IP addresses or technical information. If you contact Telstra first (13 2200), they will verify your account details and provide support only after you've initiated the conversation. Any unsolicited call asking for technical details is likely a scam, especially from 02 3815 5734 or similar numbers.
Should I block 02 3815 5734?
Yes, block 0238155734 on your phone. Additionally, report it to ACMA at acma.gov.au so Australian authorities can investigate the number and potentially take action if it's part of a larger scam operation.
Could this call be from a legitimate tech support service?
No. One contributor received a call from 02 3815 5734 claiming to be Telstra. No legitimate service provider cold-calls customers asking for IP addresses or requesting remote device access. If you need technical support, always initiate contact yourself using official contact details from the company's website, never numbers provided by unsolicited callers.