- Scam
Community report for 02 3815 5718 (0238155718): Caller impersonated Telstra. Verify any claims directly with Telstra before sharing account details.
Telstra Impersonation Report for 02 3815 5718
One contributor has reported receiving a scam call from 02 3815 5718 (also written as 0238155718) where the caller claimed to be from Telstra. This type of impersonation-where callers pose as representatives from major Australian telcos-is a common social engineering tactic used to gain access to customer accounts or extract sensitive information.
The report indicates the contributor answered the call, which is when the impersonation attempt was made. No additional details were provided about what the caller requested or what information was discussed, but Telstra impersonation scams typically involve claims about account issues, billing problems, or service upgrades that require personal verification.
What to Do If You Receive a Call from 02 3815 5718
If 0238155718 calls you claiming to represent Telstra:
- Do not: Confirm your account details, provide passwords, PIN codes, or credit card information over the phone
- Do not: Agree to remote access requests or allow the caller to guide you through account changes
- Do: Hang up immediately and call Telstra directly using the number on your bill or the official Telstra website
- Do: Ask Telstra to confirm whether they initiated contact with you
- Do: Block 02 3815 5718 after the call ends
Telstra will never ask for passwords or sensitive account information during unsolicited calls. If you're uncertain, always hang up and initiate contact yourself using a verified number.
How to Report 02 3815 5718
If you've received a Telstra impersonation call from this number, report it to:
- ACMA (Australian Communications and Media Authority) at acma.gov.au - report phone scams and impersonation attempts
- Scamwatch at scamwatch.gov.au - log the scam and receive advice on next steps
- Telstra directly - contact Telstra's fraud team to report the impersonation using the customer service number on your bill
- Reverseau - contribute your experience to help other Australians identify this number
Each report strengthens community awareness and helps identify patterns of fraudulent activity.
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Scam call pretending to be from Telstra
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WRITE A REVIEWFrequently Asked Questions
What should I do if 02 3815 5718 calls me claiming to be from Telstra?
Hang up immediately. Do not provide any account details, passwords, or personal information. Call Telstra directly on the number shown on your bill to verify whether they tried to contact you. If they didn't, report the call to ACMA at acma.gov.au. Block 0238155718 on your phone to prevent future calls.
How do I know if a caller really represents Telstra?
Legitimate Telstra representatives will never ask for passwords, PIN codes, or credit card details during unsolicited calls. If 02 3815 5718 or any unknown number claims to be from Telstra, hang up and call Telstra back using the customer service number on your official bill or the main Telstra website. This ensures you're speaking with a real Telstra employee.
Can I get my money back if I gave information to this caller?
Contact Telstra immediately at the number on your bill and explain what happened. Report the incident to your bank if you shared financial details. File a report with Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). While recovery depends on what information was shared and how quickly you acted, reporting ensures authorities can track the scam associated with 0238155718.
Should I block 02 3815 5718 on my phone?
Yes. After hanging up on the call from 02 3815 5718, use your phone's built-in blocking feature to prevent future calls from this number. Most Australian phones allow you to block numbers directly from the call log. Blocking is a simple way to reduce exposure to repeat contact from the same scammer.
Why do scammers impersonate Telstra?
Telstra is Australia's largest telecommunications company, so impersonating them increases the likelihood that a recipient will have an active account and trust the caller. Scammers pose as Telstra to gain access to account credentials, payment information, or personal details they can use for identity theft or fraud. Always verify caller identity independently.
How can I report this number to help other Australians?
Report 02 3815 5718 (0238155718) to Scamwatch (scamwatch.gov.au), ACMA (acma.gov.au), and Reverseau. Community contributions help identify patterns and warn others about the same scam. If you have additional details about what the caller said or requested, include those in your report to provide context for other Australians.