- Spam
- Suspicious
Community reports for 02 3815 5678 (0238155678) describe bank impersonation calls claiming to be from Commonwealth Bank Fraud Assist.
Bank Impersonation Reports for 02 3815 5678
Two contributors have flagged calls from 02 3815 5678 (also written as 0238155678) for suspicious activity. One report describes a caller claiming affiliation with Commonwealth Bank's Fraud Assist team, despite the recipient having no account with that institution. The caller demonstrated knowledge of the recipient's name, a tactic commonly used to establish false credibility before requesting sensitive information.
This NSW-based number is registered as a local service through Symbio Networks. The impersonation pattern observed with 0238155678 aligns with known fraud tactics where scammers use personal details obtained from data breaches or public sources to appear legitimate.
What Callers from 02 3815 5678 Claim
The contributor who answered a call from 02 3815 5678 reported the caller introduced themselves as being from Commonwealth Bank Fraud Assist. This claim is particularly deceptive because it creates urgency around account security, making recipients more likely to comply with information requests without verification.
The fact that the caller already knew the recipient's name suggests they had accessed personal information beforehand. This is a hallmark of impersonation scams, where attackers combine data from breaches with spoofed caller identity to bypass initial scepticism. The call from 0238155678 demonstrates this preparation.
Report Patterns and Timing
One contributor received a call from 02 3815 5678 on 18 February 2026 during early morning hours (around 6:20 AM), which is an unusual time for legitimate bank contact. Another report on 24 February involved a missed call from the same number, which may indicate continued call attempts.
The pattern of calls to different recipients within days suggests systematic dialling activity rather than one-off contact.
What to Do If You Receive a Call from 02 3815 5678
If 02 3815 5678 calls you:
- Do not: Confirm personal details, provide account information, or accept their claimed identity at face value
- Do: Hang up immediately and contact your bank directly using the number on your bank card or official website
- Do: Never return calls to numbers claiming to be from your bank - initiate contact yourself using verified contact details
- Do: Block 0238155678 if the call is repeated
- Do: Remember that legitimate banks will never ask for full passwords, PINs, or one-time codes over the phone
How to Report 02 3815 5678
If you've received a call from 02 3815 5678 or 0238155678 claiming to be from your bank, report it through these official Australian channels:
- Scamwatch (scamwatch.gov.au) - report the impersonation attempt and any information the caller requested
- ACMA (acma.gov.au) - lodge a complaint about the suspicious call and number
- Your bank directly - notify them of the impersonation attempt so they can monitor for fraud on accounts
- ReportCyber (cyber.gov.au) - if you provided any personal information or financial details
- Reverseau - contribute your experience with 02 3815 5678 to help other Australians identify this number
Help others by sharing your experience with (02) 3815 5678!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Got a call, not in contacts, let it ring out
caller knew my name, claimed to be from Commonwealth Bank Fraud Assist but I don't have account with them
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be from Commonwealth Bank Fraud Assist when calling 02 3815 5678?
Bank fraud departments handle account security issues, so claiming to represent them creates urgency and makes victims more willing to share information. A call from 0238155678 using this pretext is designed to bypass your natural scepticism by appealing to your concern about account safety. Legitimate banks never initiate contact requesting passwords or PINs.
How did the caller from 02 3815 5678 know my name?
The caller likely obtained your name from a data breach or public records. Scammers often combine personal details obtained illegally with spoofed caller IDs to appear credible. If a call from 0238155678 demonstrates knowledge of your details, it does not mean the caller is legitimate - it means your information may have been compromised.
What should I do if I answered the call from 02 3815 5678 and shared information?
Contact your bank immediately using the number on your bank card or their official website to report the call. Do not use any contact details provided by the 0238155678 caller. Ask your bank to monitor your account for suspicious activity and consider freezing your credit with Australian credit reporting bodies if you provided sensitive details.
Is 02 3815 5678 a real Commonwealth Bank number?
No. Commonwealth Bank's official contact numbers are listed on their website. If you receive a call from 0238155678 claiming to be from Commonwealth Bank Fraud Assist, hang up and call Commonwealth Bank directly using the number on your official bank card or website to verify.
What does 'bank impersonation' mean?
Bank impersonation occurs when a scammer calls pretending to represent your bank or a banking security service like 'Fraud Assist'. The goal is typically to trick you into revealing passwords, PINs, card details, or one-time codes. Calls from 02 3815 5678 using this tactic exploit your trust in financial institutions.
Should I block 02 3815 5678 after receiving a call?
Yes. If 0238155678 calls and you determine it's suspicious, block the number on your phone immediately. If you receive multiple calls from 02 3815 5678, report it to ACMA (acma.gov.au) and your phone provider. Blocking prevents repeat contact and protects you from further manipulation attempts.