- Scam
One contributor reported a call from 02 3815 5598 (0238155598) claiming to be from Telstra, then hanging up when questioned about account details.
Telstra Impersonation Report for 02 3815 5598
A contributor has flagged a call from 02 3815 5598 (also written as 0238155598) where the caller claimed to represent Telstra. When the recipient questioned which internet connection the caller was referring to, the caller became defensive and ended the call abruptly. The contributor noted they haven't been with Telstra for several years, making the claim particularly suspicious.
This impersonation tactic is common in scams targeting telephone customers. Callers posing as representatives from major telcos like Telstra often attempt to gain access to account information or convince targets to make payments or change service settings. The caller's inability to reference actual account details and quick hang-up when challenged suggests this was not a legitimate Telstra inquiry.
What the Caller from 02 3815 5598 Claimed
The caller stated they were from Telstra without providing specific context about why they were calling or which service they were contacting about. When asked to clarify which internet connection they meant, the caller became evasive rather than providing verifiable account information. This response pattern is typical of impersonation attempts, where scammers lack genuine knowledge of the target's actual services.
Call Details and Context
The call to 0238155598 came through as a local NSW service number. The contributor answered the call directly, allowing the caller to begin the impersonation before the evasiveness became apparent. The rapid hang-up when questioned prevented further conversation but also removed the risk of the contributor being manipulated into disclosing sensitive information.
What to Do If You Receive a Call from 02 3815 5598
If 02 3815 5598 calls you:
- Do not: Provide account numbers, passwords, personal information, or banking details to unsolicited callers
- Do: Hang up and call Telstra directly on their official number (13 22 00) to verify any claims about your account
- Do: Ask the caller to provide specific details about your account they should already know - legitimate representatives will have this information
- Do: Block the number if it calls again
- Do: Note that real Telstra staff will never ask you to confirm your full password or PIN over the phone
How to Report 02 3815 5598
If you receive a similar call from 0238155598, consider reporting it:
- Scamwatch: Report to the Australian government's official scam reporting service at scamwatch.gov.au
- ACMA: Lodge a complaint with the Australian Communications and Media Authority at acma.gov.au for nuisance calls or impersonation
- Telstra: Contact Telstra directly on 13 22 00 to report the fraudulent use of their name
- Reverseau: Add your experience to community reports here to help other Australians identify this number
Help others by sharing your experience with (02) 3815 5598!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Bloke claimed to be from Telstra, when I asked which internet connection he got cheeky then hung up, haven't been with Telstra for ages
Help others by sharing your experience with (02) 3815 5598!
WRITE A REVIEWFrequently Asked Questions
Why would someone pretend to be from Telstra when calling 02 3815 5598?
Scammers impersonate telco staff to trick people into revealing account details, passwords, or payment information. The contributor's experience with 0238155598 shows a typical pattern: when challenged with a simple question, the impersonator couldn't maintain the deception and hung up. Legitimate Telstra representatives would know which services you actually have.
I haven't been with Telstra for years - why would they call me from 02 3815 5598?
If you're not currently a Telstra customer, a call from 02 3815 5598 claiming to be from Telstra is almost certainly suspicious. The contributor in this case had the same situation - they hadn't used Telstra in a long time, yet received this impersonation call. This suggests the scammer either has outdated customer lists or is randomly calling to see who answers.
What should I do if 0238155598 calls me claiming to be from Telstra?
Hang up immediately and do not provide any information. Call Telstra's official customer service line on 13 22 00 to verify whether they actually tried to contact you. Never provide passwords, PINs, credit card numbers, or account access to unsolicited callers, even if they claim to be from Telstra. Block 02 3815 5598 in your phone if it calls again.
How can I verify if a call claiming to be from Telstra is actually legitimate?
Legitimate Telstra representatives will know specific details about your account and services. If someone from 02 3815 5598 can't accurately describe which services you have, it's a red flag. Always hang up and call Telstra directly on their official number (13 22 00) using a different phone if possible. Never use a number the caller provides.
Should I report calls from 02 3815 5598 to anyone?
Yes. Report impersonation calls from 0238155598 to Scamwatch at scamwatch.gov.au and to the ACMA (Australian Communications and Media Authority) at acma.gov.au. You should also report the fraudulent use of Telstra's name directly to Telstra on 13 22 00. Contributing your experience on Reverseau also helps other Australians identify this number.
Is 02 3815 5598 a real Telstra number?
No. This is a local NSW number registered to Symbio Networks, not Telstra. If you need to contact Telstra, use their official customer service line on 13 22 00 or visit telstra.com.au. Never call back a number that has called you claiming to be Telstra - always use official contact details instead.